Veronica S

Misleading Business Etiquette

I am extremely unhappy with Kase Artist at Menlyn Mall and will never recommend this store — or the brand — to anyone. On Sunday, I purchased a PlayStation 5 controller from this store. The salesperson explicitly assured us that the controller was original. When we got home, we discovered that the controller did not work at all and was clearly not authentic. We returned to the store on Tuesday to request a refund. The same salesperson who sold us the controller confirmed that the refund would be processed either on Tuesday (16-12-2025) or Wednesday (17-12-2025). To date, no refund has been processed, despite the fact that the store has my full banking details, which were written down on the back of the slip. To make matters worse, every contact number listed for this store is non-functional. I have tried calling: 071 488 5552 (listed on Google) 072 964 9609 (listed on your website) The 060 customer care number provided in store None of these numbers work. This raises serious concerns about how this business is being run and whether customers are being deliberately left without any form of support or accountability. I am demanding that my refund be processed before close of business today at 20:00 on 17-12-2025, in line with your trading hours. This situation is unacceptable, misleading, and extremely frustrating. Your immediate attention to this matter is required.