Bontle S

Outstanding Refund Claim Submitted in September

My travel experience with KLM has been extremely disappointing and financially stressful. Due to issues caused by the airline, my trip was effectively ruined, and I was forced to incur additional costs that I should not be responsible for. I submitted a formal refund claim in September, yet months later I am still waiting for a resolution. Despite following up multiple times, I have received little to no communication, no clear timelines, and no meaningful assistance. What makes this even more frustrating is that I am aware of other passengers who experienced similar issues and have already been refunded, some of whom travelled after I did and submitted their claims later than mine. This prolonged delay has caused unnecessary stress and has left me out of pocket for a situation that was not of my making. Customers should not have to continuously chase an airline for months to receive a refund they are rightfully owed. I am requesting: • A clear update on the status of my refund • A confirmed timeline for payment • Resolution of this matter as a matter of urgency I hope KLM will take accountability and resolve this matter.