Reneilwe M

A ****! WORST HAIR VENDOR IN SA! DO NOT BUY ANYTHING FROM THIS BRAND!!!

WORST HAIR VENDOR IN SA! DO NOT BUY ANYTHING FROM THIS BRAND!!! I purchased a wig from BHC on the 29th of November 2025 and I am yet to receive my order. Ever since the 29th, I have gotten delays and excuses from her and when I tried to reach out via phone calls, she does not answer any phone calls, including ones from police officers. I was meant to receive my order on the 12th of December, however, she created a shipment and sent me the waybill number to track my parcel, only for her to not drop off the parcel for delivery and the shipment got cancelled. When I confronted her via WhatsApp she continued lying and coming up with numerous excuses. She then told me that the order was collected, but due to an error with the delivery address, it sat at the office, which was a lie. After this story, she then told me that the order was now recollected on Monday the 15th of December and will be delivered on Tuesday, the 16th, but the delivery never came. When I asked her for the new waybill number, she claimed that she is on holiday and will give it to me when she gets back to the office the following day... I was livid because she reassured me that I will definitely receive it and I knew she was lying to me. This woman only dropped off the order on the 17th of December, with the earliest delivery date being the 22nd of December, after I told her multiple times that I am leaving on the 20th and therefore, I need the before that day, hence I made an order in November. After sending her multiple messages and voice notes on WhatsApp telling her **** and threatening to take further steps against her, she decided to drop off the order. I am yet to receive it and I told her that if it is not the right wig that I ordered or the proper quality that I paid for, I am taking further steps against her and I will go to extreme lengths for me to get my money back. It is clear to me that she has ****med other ladies before and has gotten away with it and that made her comfortable. She has absolutely no idea who she is up against. I am not the one!!! I urge anyone that wants to purchase from a hair vendor, not to consider BHC. Brandy Ngcobo is ********* and unprofessional and has no sympathy or care in the world for her clients. Whoever was running the company back when it began was doing an amazing job than this lady. She is trash and I will put her on blast and expose her on all social media platforms so that people can be made aware to not make the same mistake that I did. And if there are others out there who haven fallen prey to this with her, please do not let it go. Gather all evidence and take further steps against her. She cannot and should not be allowed to get away with this!