Faiyaz H

Fourbuy Strijdom Park - Poor Service and

Fourbuy Strijdom Park is completely unprofessional and deliver poor service on a whole. Let me break down my experience with the dealership. On 15 November 2025 I went to view a BMW 135i that was being advertised by the said dealership. On arrival I was told by the salesman that the vehicle was sent for a repair on the bumper. I viewed and test drove two different cars on the day. On Friday 21 November I decided to purchase the A5 that I test drove the week before. Sent through all required document after 1PM and completed the application with salesman by 3PM on the same day. I was told that there is another buyer, so I should pay a R5K holding deposit, which was done and POP sent. was told deal will be concluded via finance on the Saturday 22 November. This was only resolved late Tuesday 25 November and was told that I can collect the car and a driver was on his way. The R5K deposit paid, was not included on my Invoice which I had to query, and was told the finance team was unaware of it and this was rectified. I get to the dealerships Fourways branch only for them to realize that the vehicle details was incorrectly captured on the invoice. This led to me not getting the car as the bank was given incorrect details by the dealership. This was rectified late Wednesday 26 November 2025 and the car was dropped at my office by the salesman around 4PM. There was a big dent on the left back door that was omitted from their document that I had to point out. Salesman added it on, I signed and he left. Car drove fine no issues to and from work but the drive window was noisy opening and closing. Saturday 29 November 2025, I need to clean the wind screen, only to find that the windscreen washer wasn't working. Topped up water in the bottle still nothing. While inspecting the window washer, i notice the bonnet is out of alignment as well with a bigger gap on the left side of the car. Monday morning 1 December 2025, I message the salesman on Watsapp pointing out the issues I have with the car. No tangible response. On 4 December I was told my disc and plates are at the dealership. I respond asking how the issues will be handled that I have raised. We agree that I can bring it in on Monday * December for issues to be resolved, but I did not receive any formal communication acknowledging same. I sent a mail to dealership listing the issues mentioned earlier. To which I receive a response from a gentlemen by the name of Matthew , with no clarity on who he is within the company, telling me that the bonnet is cosmetic issues and I was supposed to check this on delivery of the vehicle (Remember I mention there was a big dent that was not listed on their document). Clearly Matthew wasn't aware of all the issues on the purchase and delivery of the car, when he responded. Anyway car goes in on Monday morning around 10am and was with the dealership until Wednesday 10 December and I am told to collect the car as its done around 3:30PM. The only thing fixed was the window washer, which is still not working correctly. Noise on drivers window still there to date, no fixing of the bonnet. Already all of this to me was poor by Fourbuy and the experience is something I wouldn't want other to go through. This Monday the 15 December I hit a pothole, tyre damaged. Not Fourbuys fault at all. Here's the interesting part. As I am trying to change he wheel, I find out that the lock nut that was given to me, is not the correct one and I am left making plans to get my car home due to what Matthew regards as minor issues. Front number plate is also falling off. I reached out today 18 December requesting they send through the correct lock nut and someone to sort out the front plate. I was told by Matthew, that I need to bring the car to Fourbuy as there is no driver available, and special tools are required. I just need to correct lock nut thats all, no special tools. Anyway, in conclusion. I strongly suggest that you purchase cars from a more reputable dealership. I have given a detailed summary of the multiple issues I have faced from beginning to end , with very poor and disrespectful responses. Today I will wait and see what the outcome will be for the lock nut. However, I am completely dissatisfied by the conduct of this dealership.