KELLY M

Extremely poor experience at Hennops Pride Lifestyle Resort

I would like to formally lodge a complaint regarding my recent stay at Hennops Pride Lifestyle Resort, which was extremely disappointing and unacceptable. Our official check-in time was 14:00, however we arrived slightly earlier at 13:30. Upon arrival, we discovered that our chalets were not cleaned or ready. We were informed that there were only three cleaners for the entire property, which resulted in a severe delay. We waited approximately four hours for our chalets to be cleaned, and they were handled by only one cleaner, which is unreasonable for a resort of this size. In addition to the delay, the chalets had a strong, unpleasant smell. The bedding and towels were also smelly, indicating poor hygiene standards. The interior was very dark, and several facilities were faulty: Bathroom lights were not working Toilets were not flushing The gate to our unit was not working This experience caused major inconvenience and discomfort and did not meet even basic hospitality standards. We expected a clean, functional, and welcoming environment, which was not provided. I am extremely unhappy with the service and condition of the accommodation and believe this matter warrants serious attention and corrective action. I look forward to feedback and a resolution from management.