Raa-iq Solomons

Land Rover Stellenbosch- Poor Communication and Bad Service!

2 weeks ago I popped in at the Land Rover Stellenbosch branch to enquire about a vehicle. At first it was impressive after being offered coffee and more information regarding the vehicle I was interested in. One of the salesmen did a quick check on my vehicle and took it for a test drive all good up until then. He took my details and advised that we will get in contact with me regarding the way forward. I have still not heard back from him over a week later. To make things worse- I felt profiled as I wasn’t even offered a test drive keeping in mind that other customers were seen to with the utmost importance. After not hearing back from the guy who was supposed to contact me- I had to call in to follow up. Only then someone contacted me a few hours after and said he will inform the initial guy to contact me. Still nothing. Few days passes and the same guy calls me back but I was unable to answer. I then returned his call to him being huy with a client and telling me he will call back in 10 minutes. No call back and no correspondence.As a luxury car brand and coming from a customer who was serious to purchase a vehicle- I have changed my mind. The level of service and communication I had experienced was horrible. The most frustrating part is that it seemed as if every other customer was a priority besides me and to top it off - I had to enquire for a call back to arrange a test drive but still wasn’t properly contacted. Very disappointing and honestly, I will take my business elsewhere.