AC
Aldo C
Active since Dec 2025
3
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3 reviews2 months ago
I am Italian and not always in SA
I am Italian and not always in SA. I booked two nights in the Karoo and two in the Mountain Zebra parks. At the MZ I booked accommodation and a cheeta tracking activity in January. Everything confirmed. 4 days before going there they sent me an email informing me that all activities between the 31/3 and the 5/4 are cancelled. I guess the sudden arrival of the very unpredictable Easter holiday. At the Karoo, when I arrived I was informed that basically all the 4x4 roads are closed. I was there on purpose. Not an email, not a warning to let me change plan, nothing. On top of that, no night drive, no walk, nothing is available. But I still paid in full for this. My whole week on holiday wholly ruined. And Sanparks is missing out on a lot of profit, due to this lack of customer care, interest, organisation.
0 replies
5 months ago
I have a non resident bank account
I have a non resident bank account. A while ago I sent some money from Italy. After a few days, not seeing it, I contacted the bank and I was told that it was sent back because my KYK status was N. I lost 97 euros (R2000) in commissions in the process. I was not even notified. I fixed the status and I sent a complaint. I received an insulting reply that said everything was ok, not a word about the money I lost. Needing money on that account, I sent more. I could see it as a balance but not available. I asked FNB and I was told to wait a few days. Nothing. I called again and I was told that I needed to send a receipt that showed I sent euros. Why wasn’t I asked the first time? I sent it and I was promised it would be fast. Wednesday. The following Monday I went in person. I was asked again about that receipt. Eventually my email, which was clearly received and promptly ignored, was found and the money cleared.
1 reply
5 months ago
I have a non resident bank account
I have a non resident bank account. As FNB made a mess of two wires I sent from Italy, a month ago I gave R4000 cash to a friend who wired it to my account. In order to clear the amount, I was asked for a proof of source of funding, which I delivered to a branch. Then the story becomes unbelievable. I was told that as a foreigner I cannot receive any amount in rand and that I had to fill a form to have the money sent back. If that is true, why was I asked for a proof of source of funding? In a surreal call I was told that FNB cannot send the money back as it doesn't know where it comes from. By email they are now asking me to provide: A bank confirmation letter from the sender’s bank and a proof of payment showing the amount transferred to my account. Doesn’t FNB know how much? I have already wasted enough time: three times in person, countless messages and calls. This is not a bank, it is a black hole. Worst banking experience ever. Do I need a lawyer?
1 reply
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1 Star
3 (100%)