Nazreen C

Most horrible experience at Cradle Moon Lakeside Game Lodge

On 25 December 2025, my family and I visited Cradle Moon Game Lodge. We purchased hiking tickets and then returned to our car to get water, while the children were having a small snack in the parking area, An employee approached us and told us that we were not allowed to eat or drink anything on the premises. We explained that we had visited about two years ago and were informed at that time we were allowed to eat because they dont cater halaal The employee then called other staff members who said they were managers. We tried to explain that we are Muslim and only eat halaal food, which is not catered for at the lodge, and that we also needed water before going on a hike. Unfortunately, the staff were extremely rude and dismissive. One of the guys even told us that we should go somewhere else, the one guy even said we can post it on Facebook He doesnt care Despite the situation, they refused to refund our money and told us to leave the lodge. We did not go hiking at all and were only on the premises for approximately 20 minutes. As we were leaving through the gate, the same staff members were standing there swearing at us. One of the women made an obscene gesture (showing her middle finger). There behavior was shocking —They were rude, arrogant, and completely unprofessional especially the one woman named Shante. There was no way to have a calm or respectful conversation with any of the staff involved This was a very unpleasant and disappointing experience, We were treated very badly We will be referring this matter to the authorities as well.