Jolene D

Absolutely disgusted and disappointed.

We had a terrible experience there yesterday the 27th December 2025. The hydro spa didn’t give us the right massage we booked for. But what we received was good, they were friendly. As for the restaurant that was not good in any way. We waited 30 min for our drinks, then the same about if time after our drinks for our food. They said they were busy, although they restaurant was not that busy. We were only allowed to order burgers or toasted sandwiches. We opted for burgers. Well my friends burger had no flavour, it looked like it was boiled. She battled to cut the beef mince Pattie . As for my chicken burger I requested not dairy on the burger, they put on and then tried to remove it but there was some still on the chicken burger. I got a piece of pineapple that was not part of the ingredients for the burger. Bottom line the chicken was off. When we called the waiter he was annoyed with us for not eating our food and when we spoke to the chef the chef’s response was o okay. I have been sick since then. Our husbands were playing golf and needed a plaster , when I asked the receptionist she opened the first aid box with two containers I. Then looking real empty. They went on a scavenger hunt for plaster which a lady brought one out from behind the bar. The kitchen first aid didn’t have plasters. I then told the receptionist that should health and safety come do an inspection they would fail it. She didn’t respond or even acknowledge that I said something. It was my first visit to the facility and I would not go there again.