RS
Ross S
Active since Dec 2025
3
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3 reviews3 months ago
Bikeshop Rivonia *****
On June 24, 2025, I purchased a 2013 BMW M135i from Bikeshop Rivonia, along with a two-year warranty costing approximately an additional R20,000. Salesman Marcel explicitly confirmed the vehicle was unmodified during the sale and told me that the warranty would be valid. Approximately two weeks after purchase, the vehicle exhibited high oil consumption. I reported this to my salesman, who directed me to a third-party workshop instead of arranging an inspection by the dealership. I covered the costs of the initial repairs myself (after getting no help from Marcel). Within six months of the purchase date, the engine seized. A warranty claim was submitted to the provider, GRSA, but was subsequently denied. The reason for the denial was the discovery of pre-existing modifications, including a modified turbocharger, downpipe, and catalytic converter, which voided the warranty. The dealership has repeatedly showed me away and told me to contact the Motor Industry Ombudsman of South Africa (MIOSA) for resolution despite me trying to find an amicable solution. I have since opened a formal case with MIOSA and am currently awaiting adjudication. Since the purchase of the vehicle I have spent atleast an additional R50 000 just on maintaince (on pre-existing problems) and on investigation costs (when the vehicle had to be stripped after the engine seized). The final communication I had with Bikeshop Rivonia was speaking to one of the directors who on the 12th of December informed me he would look into the matter. I gave him my personal number and have recieved no updates as of the posting of this review. This information is provided in the public interest. This post will be removed once the matter is resolved.
0 replies
4 months ago
Ross Stubbs Carshop Rivonia Review
On June 24, 2025, I purchased a 2013 BMW M135i from Bikeshop Rivonia, along with a two-year warranty costing approximately an additional R20,000. Salesman Marcel explicitly confirmed the vehicle was unmodified during the sale and told me that the warranty would be valid. Approximately two weeks after purchase, the vehicle exhibited high oil consumption. I reported this to Marcel, who directed me to a third-party workshop instead of arranging an inspection by the dealership. I covered the costs of the initial repairs myself (after getting no help from Marcel). Within six months of the purchase date, the engine seized. A warranty claim was submitted to the provider, GRSA, but was subsequently denied. The reason for the denial was the discovery of pre-existing modifications, including a modified turbocharger, downpipe, and catalytic converter, which voided the warranty. The dealership has repeatedly showed me away and told me to contact the Motor Industry Ombudsman of South Africa (MIOSA) for resolution despite me trying to find an amicable solution. I have since opened a formal case with MIOSA and am currently awaiting adjudication. Since the purchase of the vehicle I have spent atleast an additional R50 000 just on maintaince (on pre-existing problems) and on investigation costs (when the vehicle had to be stripped after the engine seized). The final communication I had with Bikeshop Rivonia was speaking to one of the directors, Hillel Shrank, who on the 12th of December informed me he would look into the matter. I gave him my personal number and have recieved no updates as of the posting of this review. This information is provided in the public interest. This post will be removed once the matter is resolved.
0 replies
4 months ago
Bikeshop Rivonia
On June 24, 2025, I purchased a 2013 BMW M135i from Bikeshop Rivonia, along with a two-year warranty costing approximately an additional R20,000. Salesman Marcel explicitly confirmed the vehicle was unmodified during the sale and told me that the warranty would be valid. Approximately two weeks after purchase, the vehicle exhibited high oil consumption. I reported this to Marcel, who directed me to a third-party workshop instead of arranging an inspection by the dealership. I covered the costs of the initial repairs myself (after getting no help from Marcel). Within six months of the purchase date, the engine seized. A warranty claim was submitted to the provider, GRSA, but was subsequently denied. The reason for the denial was the discovery of pre-existing modifications, including a modified turbocharger, downpipe, and catalytic converter, which voided the warranty. The dealership has repeatedly showed me away and told me to contact the Motor Industry Ombudsman of South Africa (MIOSA) for resolution despite me trying to find an amicable solution. I have since opened a formal case with MIOSA and am currently awaiting adjudication. Since the purchase of the vehicle I have spent atleast an additional R50 000 just on maintaince (on pre-existing problems) and on investigation costs (when the vehicle had to be stripped after the engine seized). The final communication I had with Bikeshop Rivonia was speaking to one of the directors, Hillel Shrank, who on the 12th of December informed me he would look into the matter. I gave him my personal number and have recieved no updates as of the posting of this review. This information is provided in the public interest. This post will be removed once the matter is resolved.
0 replies
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2 Star
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1 Star
3 (100%)