Inge-Mari Kotzé

Centurion Select - Refusing R5000 Holding Deposit Refund Despite CPA Rights

Refusing R5000 Holding Deposit Refund Despite CPA Rights Paid R5000 deposit on 11 Dec 2025 to hold used Renault Kiger Turbo Intense 2024 model in Pretoria (we're based in Tzaneen, Limpopo 380km away). Inspected 13 Dec: Found undisclosed issues like rear bump/scratches, 1 worn tire, damaged gear knob, torn handbrake cover, flat battery (needed jump-start, affected electronics) as well as a almost flat keyless car key. This also prevent us from verifying all the electronic components of the vehicle. We discussed all the issues with the sales representative on the day but her response was she will have to take it up with her manager. On Monday 15 December we hear nothing, Tuesday 16 December was a public holiday. On Wednesday 18 December we contacted the dealership again with no proper answer to our concerns, only that all services are up to date and they replaced the battery of the vehicle and they are still determining what they can do to the rest of the issues. The same day 18 December we cancelled the deal with reasons; until this stage we haven't signed any documentation. The dealership refused to refund our holding deposit as per "their company policy." Formal demand 23 December was lodged citing CPA Sec 17 (cancel advance bookings), but refused again, claiming fixes done and lost sales. No contract signed; prompt cancel. Escalating to MIOSA. Poor experience—buyers, insist on full inspections before deposits!