Nabeel U

Poor, Rude and Arrogant.

Rude and unhelpful if I could give 0 stars I would. Our geyser burst and the insurance company (FNB) sent them out to us on Friday The guys who came were supposed to take photos which they did not do for insurance purposes delaying the repair. I was then contacted in early morning on Monday to expect them again to take photos, we waited at home only for them not to show. After phoning them, we were informed that the photos were not necessary because they took it off of Google maps (I cannot believe this is valid for insurance purposes but that is what they did). They did not inform us this is what they instead, we had to stay at home to make sure someone was available. The manager, Lee was very rude and tbh I wouldn't be leaving this review if it wasn't for him. His people, Jade and Vanessa contacted us first and we were just following up with what they told us, despite this we were told not to contact them at all. He was condescending, arrogant and rude, I'm genuinely suprised how he managed to receive such a role with such poor people skills.