SA
Supreme Assist
Unclaimed Business
SA
Supreme Assist
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Supreme Assist
Supreme Assist has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Supreme Assist across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNU
Nabeel U
1 reviews | Active since Jan 2020
29 Dec 2025, 12:33
Poor, Rude and Arrogant.
Rude and unhelpful if I could give 0 stars I would. Our geyser burst and the insurance company (FNB) sent them out to us on Friday The guys who came were supposed to take photos which they did not do for insurance purposes delaying the repair. I was then contacted in early morning on Monday to expect them again to take photos, we waited at home only for them not to show. After phoning them, we were informed that the photos were not necessary because they took it off of Google maps (I cannot believe this is valid for insurance purposes but that is what they did). They did not inform us this is what they instead, we had to stay at home to make sure someone was available. The manager, Lee was very rude and tbh I wouldn't be leaving this review if it wasn't for him. His people, Jade and Vanessa contacted us first and we were just following up with what they told us, despite this we were told not to contact them at all. He was condescending, arrogant and rude, I'm genuinely suprised how he managed to receive such a role with such poor people skills.
Helpful (0)
|Replies (0)NU
Nabeel U
1 reviews | Active since Jan 2020
29 Dec 2025, 12:33
Poor, Rude and Arrogant.
Rude and unhelpful if I could give 0 stars I would. Our geyser burst and the insurance company (FNB) sent them out to us on Friday The guys who came were supposed to take photos which they did not do for insurance purposes delaying the repair. I was then contacted in early morning on Monday to expect them again to take photos, we waited at home only for them not to show. After phoning them, we were informed that the photos were not necessary because they took it off of Google maps (I cannot believe this is valid for insurance purposes but that is what they did). They did not inform us this is what they instead, we had to stay at home to make sure someone was available. The manager, Lee was very rude and tbh I wouldn't be leaving this review if it wasn't for him. His people, Jade and Vanessa contacted us first and we were just following up with what they told us, despite this we were told not to contact them at all. He was condescending, arrogant and rude, I'm genuinely suprised how he managed to receive such a role with such poor people skills.
0
Replies (0)LS
Luan S
1 reviews | Active since Jan 2020
5 Jun 2025, 09:23
Feedback on Poor Service and Unprofessional Conduct – Supreme Assist
Subject: Feedback on Poor Service and Unprofessional Conduct – Supreme Assist I am writing to express my dissatisfaction with the service provided by Supreme Assist. The company has demonstrated a lack of responsiveness to customer concerns and consistently poor workmanship. Despite providing photographic evidence of issues, no follow-up or resolution has been offered. Attempts to resolve these matters via phone calls have been met with requests for additional payment, even when the issues stem from the company's own substandard work. Furthermore, it is extremely unprofessional for the owner, Mr. Lee Sarugaser, to allow personal attacks and inappropriate comments involving my spouse during these calls. Based on my experience, I would caution others before engaging with Supreme Assist, as the lack of skill, accountability, and professionalism has led to multiple unresolved problems and an overall disappointing customer experience.
Helpful (0)
|Replies (0)LS
Luan S
1 reviews | Active since Jan 2020
5 Jun 2025, 09:23
Feedback on Poor Service and Unprofessional Conduct – Supreme Assist
Subject: Feedback on Poor Service and Unprofessional Conduct – Supreme Assist I am writing to express my dissatisfaction with the service provided by Supreme Assist. The company has demonstrated a lack of responsiveness to customer concerns and consistently poor workmanship. Despite providing photographic evidence of issues, no follow-up or resolution has been offered. Attempts to resolve these matters via phone calls have been met with requests for additional payment, even when the issues stem from the company's own substandard work. Furthermore, it is extremely unprofessional for the owner, Mr. Lee Sarugaser, to allow personal attacks and inappropriate comments involving my spouse during these calls. Based on my experience, I would caution others before engaging with Supreme Assist, as the lack of skill, accountability, and professionalism has led to multiple unresolved problems and an overall disappointing customer experience.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2025, 05:30
Not So much of a Supreme Assist
I’m quite disappointed with how this process unfolded, as it did not go as smoothly as expected. Promises were made but not kept. Unfortunately, our geyser failed during an already difficult time for us. To their credit, Kriben and his team did come out late at night when I initially thought I would have to wait until the next day. However, I had already informed them over the phone that I had shut off the water supply to the geyser, so I was surprised when they arrived and only then realized it had already been done. Upon inspection, they determined that the geyser was faulty and leaking at the seams. Initially, they couldn’t identify the issue until I pointed something out, at which point they reassessed. I gave them the benefit of the doubt, as it was already late and quite dark. They assured me they would have everything ready the next morning to replace the geyser and advised me to push my insurance (Ooba) to speed up the process. I did my part, but unfortunately, this did not happen as promised. Instead, they only arrived the following day, again quite late, after I received a call informing me that they were delayed due to busy shops while collecting supplies. The team worked quickly to remove the old geyser, but installing the new one proved challenging. They struggled to get it through the ceiling and ended up having to break sections of it in the process. I was assured that someone would be in touch shortly to arrange repairs. Three days later, after hearing nothing, I called Ooba—only to find out they had no record of the incident. That afternoon, I contacted Lee from Supreme Assist for an update, and once again, to my surprise, he was also unaware of the situation. I had to send images of the damages myself and was assured that someone would come out early the next morning to sort it out. At this point, I feel like I should invoice both Ooba and Supreme Assist for doing their job, as I have had to chase after updates and manage this process myself—something that should not have been my responsibility. To add to my frustration, I submitted a contact request through Supreme Assist’s website over a week ago regarding a plumbing-related inquiry, and I have yet to receive any response. I am also still waiting for the job card for the geyser installation, which I have not received. I will follow up with Ooba when I have time to review it. Overall, this experience was frustrating, filled with broken promises, delays, and a lack of communication. I sincerely hope that both companies improve their processes and customer service. This goes both ways to you as well OOBA why did I do someone's work on follow up to get this resolved. I will be shopping around for a new insurer shortly thinking Standard bank would not appreciate the manner in what their investment is being looked after, and this is not just coming from this experience.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2025, 05:30
Not So much of a Supreme Assist
I’m quite disappointed with how this process unfolded, as it did not go as smoothly as expected. Promises were made but not kept. Unfortunately, our geyser failed during an already difficult time for us. To their credit, Kriben and his team did come out late at night when I initially thought I would have to wait until the next day. However, I had already informed them over the phone that I had shut off the water supply to the geyser, so I was surprised when they arrived and only then realized it had already been done. Upon inspection, they determined that the geyser was faulty and leaking at the seams. Initially, they couldn’t identify the issue until I pointed something out, at which point they reassessed. I gave them the benefit of the doubt, as it was already late and quite dark. They assured me they would have everything ready the next morning to replace the geyser and advised me to push my insurance (Ooba) to speed up the process. I did my part, but unfortunately, this did not happen as promised. Instead, they only arrived the following day, again quite late, after I received a call informing me that they were delayed due to busy shops while collecting supplies. The team worked quickly to remove the old geyser, but installing the new one proved challenging. They struggled to get it through the ceiling and ended up having to break sections of it in the process. I was assured that someone would be in touch shortly to arrange repairs. Three days later, after hearing nothing, I called Ooba—only to find out they had no record of the incident. That afternoon, I contacted Lee from Supreme Assist for an update, and once again, to my surprise, he was also unaware of the situation. I had to send images of the damages myself and was assured that someone would come out early the next morning to sort it out. At this point, I feel like I should invoice both Ooba and Supreme Assist for doing their job, as I have had to chase after updates and manage this process myself—something that should not have been my responsibility. To add to my frustration, I submitted a contact request through Supreme Assist’s website over a week ago regarding a plumbing-related inquiry, and I have yet to receive any response. I am also still waiting for the job card for the geyser installation, which I have not received. I will follow up with Ooba when I have time to review it. Overall, this experience was frustrating, filled with broken promises, delays, and a lack of communication. I sincerely hope that both companies improve their processes and customer service. This goes both ways to you as well OOBA why did I do someone's work on follow up to get this resolved. I will be shopping around for a new insurer shortly thinking Standard bank would not appreciate the manner in what their investment is being looked after, and this is not just coming from this experience.
0
Replies (0)NN
Nompumelelo N
1 reviews | Active since Jan 2020
8 Jan 2025, 14:34
Excellent service from Annie and Cosmas Michael
Excellent service from Annie and the team (Cosmas Michael), thank you so much for your assistance, I really recommend Supreme Assist to anyone who has a geyser problem. When the insurance called them, they came same day to check everything. They kept in contact with me even in the evening, I was so amazed as I have never experienced such commitment. I am a very happy customer my entire family is saying Thank you so much Supreme assist. I am going to recommend your company to all my friends and extended family members.
Helpful (0)
|Replies (0)NN
Nompumelelo N
1 reviews | Active since Jan 2020
8 Jan 2025, 14:34
Excellent service from Annie and Cosmas Michael
Excellent service from Annie and the team (Cosmas Michael), thank you so much for your assistance, I really recommend Supreme Assist to anyone who has a geyser problem. When the insurance called them, they came same day to check everything. They kept in contact with me even in the evening, I was so amazed as I have never experienced such commitment. I am a very happy customer my entire family is saying Thank you so much Supreme assist. I am going to recommend your company to all my friends and extended family members.
0
Replies (0)SL
Steven L
1 reviews | Active since Jan 2020
20 May 2024, 19:10
Outstanding work
I would rate the service I received from Kriben at Supreme Assist as 10 out of 10, from start to finish. He and his team repaired the broken gate enough to get it to move manually so that it looked like our gate was properly closed. Later on he informed me that the new gate and motor would be installed on 09 May 2024, which they were. His workmanship, efficiency and reliability were outstanding. I would recommend him to anyone who needed assistance with gate repair or replacement.
Helpful (0)
|Replies (0)SL
Steven L
1 reviews | Active since Jan 2020
20 May 2024, 19:10
Outstanding work
I would rate the service I received from Kriben at Supreme Assist as 10 out of 10, from start to finish. He and his team repaired the broken gate enough to get it to move manually so that it looked like our gate was properly closed. Later on he informed me that the new gate and motor would be installed on 09 May 2024, which they were. His workmanship, efficiency and reliability were outstanding. I would recommend him to anyone who needed assistance with gate repair or replacement.
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Replies (0)KG
Keegan G
1 reviews | Active since Jan 2020
10 Sept 2022, 00:55
Poor service !
Was referred to them by the insurance company.. Delayed my repair by 3 weeks due to incompetence. Bad communication and terrible customer service. The owner, Lee, was also unhelpful when the matter was escalated to him numerous times by the insurance .The alternative service provider assisted immediately and the problem rectified timeously. Stay away from Supreme Assist or you will be left disappointed.
Helpful (0)
|Replies (0)KG
Keegan G
1 reviews | Active since Jan 2020
10 Sept 2022, 00:55
Poor service !
Was referred to them by the insurance company.. Delayed my repair by 3 weeks due to incompetence. Bad communication and terrible customer service. The owner, Lee, was also unhelpful when the matter was escalated to him numerous times by the insurance .The alternative service provider assisted immediately and the problem rectified timeously. Stay away from Supreme Assist or you will be left disappointed.
0
Replies (0)