LS
Luan S
Active since May 2025
2
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2 reviews10 months ago
Feedback on Poor Service and Unprofessional Conduct – Supreme Assist
Subject: Feedback on Poor Service and Unprofessional Conduct – Supreme Assist I am writing to express my dissatisfaction with the service provided by Supreme Assist. The company has demonstrated a lack of responsiveness to customer concerns and consistently poor workmanship. Despite providing photographic evidence of issues, no follow-up or resolution has been offered. Attempts to resolve these matters via phone calls have been met with requests for additional payment, even when the issues stem from the company's own substandard work. Furthermore, it is extremely unprofessional for the owner, Mr. Lee Sarugaser, to allow personal attacks and inappropriate comments involving my spouse during these calls. Based on my experience, I would caution others before engaging with Supreme Assist, as the lack of skill, accountability, and professionalism has led to multiple unresolved problems and an overall disappointing customer experience.
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12 months ago
Extremely Poor Service – Avoid Ooba at All Costs
Extremely Poor Service – Avoid Ooba at All Costs I would like to publicly highlight the unacceptable service I’ve received from Ooba. Based on my experience, I would not recommend this insurance company to anyone. 1. Claim Delays and *********** Contractors My current claim has been ongoing for over 40 days after my home was struck by lightning. Ooba sent a subcontractor who did incomplete work. Despite numerous emails and phone calls, I received little to no response. They eventually sent out an assessor and appointed a new contractor. The assessor, however, took photos of personal property unrelated to the claim, which I found extremely inappropriate. I raised this concern, but once again, no feedback was provided. A second electrician was sent out to fix the mess left by the first. Halfway through, they were stopped and told the claim was getting too expensive — again, no further updates or solutions were communicated. 2. Previous Claim – Window Damage In October 2024, I had a window claim. Ooba only made a payment five months later, after much follow-up. 3. Geyser Claim – Another Property At another property, a geyser burst. The contractor simply painted over bubbled walls. A second contractor was appointed, but again, the work was only partially completed and remains unresolved to this day. 4. Shocking Communication If you value your time and sanity, I suggest avoiding Ooba. Their lack of communication, incomplete work, and poor handling of claims from management all the way to the CEO (who was CC’d in emails) shows just how little they care about their clients.
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