Active since Dec 2010
70
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Reviews
70 reviews13 months ago
Ooba No real follow up or involvement
I’m quite disappointed with how this process unfolded, as it did not go as smoothly as expected. Promises were made but not kept. Unfortunately, our geyser failed during an already difficult time for us. To their credit, Kriben and his team did come out late at night when I initially thought I would have to wait until the next day. However, I had already informed them over the phone that I had shut off the water supply to the geyser, so I was surprised when they arrived and only then realized it had already been done. Upon inspection, they determined that the geyser was faulty and leaking at the seams. Initially, they couldn’t identify the issue until I pointed something out, at which point they reassessed. I gave them the benefit of the doubt, as it was already late and quite dark. They assured me they would have everything ready the next morning to replace the geyser and advised me to push my insurance (Ooba) to speed up the process. I did my part, but unfortunately, this did not happen as promised. Instead, they only arrived the following day, again quite late, after I received a call informing me that they were delayed due to busy shops while collecting supplies. The team worked quickly to remove the old geyser, but installing the new one proved challenging. They struggled to get it through the ceiling and ended up having to break sections of it in the process. I was assured that someone would be in touch shortly to arrange repairs. Three days later, after hearing nothing, I called Ooba—only to find out they had no record of the incident. That afternoon, I contacted Lee from Supreme Assist for an update, and once again, to my surprise, he was also unaware of the situation. I had to send images of the damages myself and was assured that someone would come out early the next morning to sort it out. At this point, I feel like I should invoice both Ooba and Supreme Assist for doing their job, as I have had to chase after updates and manage this process myself—something that should not have been my responsibility. To add to my frustration, I submitted a contact request through Supreme Assist’s website over a week ago regarding a plumbing-related inquiry, and I have yet to receive any response. I am also still waiting for the job card for the geyser installation, which I have not received. I will follow up with Ooba when I have time to review it. Overall, this experience was frustrating, filled with broken promises, delays, and a lack of communication. I sincerely hope that both companies improve their processes and customer service. This goes both ways to you as well OOBA why did I do someone's work on follow up to get this resolved. I will be shopping around for a new insurer shortly thinking Standard bank would not appreciate the manner in what their investment is being looked after, and this is not just coming from this experience.
106 replies
13 months ago
OOBA insurance No real followup or involvement
I’m quite disappointed with how this process unfolded, as it did not go as smoothly as expected. Promises were made but not kept. Unfortunately, our geyser failed during an already difficult time for us. To their credit, Kriben and his team did come out late at night when I initially thought I would have to wait until the next day. However, I had already informed them over the phone that I had shut off the water supply to the geyser, so I was surprised when they arrived and only then realized it had already been done. Upon inspection, they determined that the geyser was faulty and leaking at the seams. Initially, they couldn’t identify the issue until I pointed something out, at which point they reassessed. I gave them the benefit of the doubt, as it was already late and quite dark. They assured me they would have everything ready the next morning to replace the geyser and advised me to push my insurance (Ooba) to speed up the process. I did my part, but unfortunately, this did not happen as promised. Instead, they only arrived the following day, again quite late, after I received a call informing me that they were delayed due to busy shops while collecting supplies. The team worked quickly to remove the old geyser, but installing the new one proved challenging. They struggled to get it through the ceiling and ended up having to break sections of it in the process. I was assured that someone would be in touch shortly to arrange repairs. Three days later, after hearing nothing, I called Ooba—only to find out they had no record of the incident. That afternoon, I contacted Lee from Supreme Assist for an update, and once again, to my surprise, he was also unaware of the situation. I had to send images of the damages myself and was assured that someone would come out early the next morning to sort it out. At this point, I feel like I should invoice both Ooba and Supreme Assist for doing their job, as I have had to chase after updates and manage this process myself—something that should not have been my responsibility. To add to my frustration, I submitted a contact request through Supreme Assist’s website over a week ago regarding a plumbing-related inquiry, and I have yet to receive any response. I am also still waiting for the job card for the geyser installation, which I have not received. I will follow up with Ooba when I have time to review it. Overall, this experience was frustrating, filled with broken promises, delays, and a lack of communication. I sincerely hope that both companies improve their processes and customer service. This goes both ways to you as well OOBA why did I do someone's work on follow up to get this resolved. I will be shopping around for a new insurer shortly thinking Standard bank would not appreciate the manner in what their investment is being looked after, and this is not just coming from this experience.
0 replies
13 months ago
Not So much of a Supreme Assist
I’m quite disappointed with how this process unfolded, as it did not go as smoothly as expected. Promises were made but not kept. Unfortunately, our geyser failed during an already difficult time for us. To their credit, Kriben and his team did come out late at night when I initially thought I would have to wait until the next day. However, I had already informed them over the phone that I had shut off the water supply to the geyser, so I was surprised when they arrived and only then realized it had already been done. Upon inspection, they determined that the geyser was faulty and leaking at the seams. Initially, they couldn’t identify the issue until I pointed something out, at which point they reassessed. I gave them the benefit of the doubt, as it was already late and quite dark. They assured me they would have everything ready the next morning to replace the geyser and advised me to push my insurance (Ooba) to speed up the process. I did my part, but unfortunately, this did not happen as promised. Instead, they only arrived the following day, again quite late, after I received a call informing me that they were delayed due to busy shops while collecting supplies. The team worked quickly to remove the old geyser, but installing the new one proved challenging. They struggled to get it through the ceiling and ended up having to break sections of it in the process. I was assured that someone would be in touch shortly to arrange repairs. Three days later, after hearing nothing, I called Ooba—only to find out they had no record of the incident. That afternoon, I contacted Lee from Supreme Assist for an update, and once again, to my surprise, he was also unaware of the situation. I had to send images of the damages myself and was assured that someone would come out early the next morning to sort it out. At this point, I feel like I should invoice both Ooba and Supreme Assist for doing their job, as I have had to chase after updates and manage this process myself—something that should not have been my responsibility. To add to my frustration, I submitted a contact request through Supreme Assist’s website over a week ago regarding a plumbing-related inquiry, and I have yet to receive any response. I am also still waiting for the job card for the geyser installation, which I have not received. I will follow up with Ooba when I have time to review it. Overall, this experience was frustrating, filled with broken promises, delays, and a lack of communication. I sincerely hope that both companies improve their processes and customer service. This goes both ways to you as well OOBA why did I do someone's work on follow up to get this resolved. I will be shopping around for a new insurer shortly thinking Standard bank would not appreciate the manner in what their investment is being looked after, and this is not just coming from this experience.
0 replies
22 months ago
another terrible shopping experience
I placed an order on June 29, 2024, with the option for delivery on either Tuesday, July 2, or Saturday, July 6. I chose these dates to ensure I would have everything I needed for the weekend, including medication for our dogs, gifts to be given that weekend, and new bottles for our little one who needs to drink more formula now. However, on Wednesday, July 3, I logged into my Takealot account and noticed that the delivery date had been changed without any notification. I sent an email questioning this, and they responded that one of the items was delaying the shipment. Surprisingly, the delayed item was one of the gifts, which they canceled shortly after. They then asked if I would like to split my delivery, to which I agreed. Today is Tuesday, July 9, and I might finally receive my order. Takealot's poor planning and procrastination have caused significant inconvenience. They canceled one of the gifts I ordered for my little one, claiming it was out of stock. However, when I checked online, the item was still listed as available for delivery. Despite agreeing to split my order, I have yet to receive it. I had to purchase the majority of the items from my local vet to ensure I could continue my pets' treatment, and now I plan to disregard their no-return policy since they failed to honor my delivery. Their disorganization has resulted in both split orders supposedly being delivered today, with no specified time. Their system also stated until yesterday that my order would be delivered on Friday, July 12. This experience has been incredibly disappointing and frustrating. To be honest, Takealot should be held to a higher standard in these cases. Gone are the days of excuses—they have been in this industry for a very long time, and I have been a loyal customer since early 2016. Yet, they treat customers with no respect for their time. Takealot, you should definitely offer some form of compensation for this order as a reminder of poor service delivery and to ensure this does not happen again. I also had the option for next-day delivery, would you have honored that? and if so how come was this one so difficult to honor?
0 replies
22 months ago
Another Terrible Shopping Experience.
I placed an order on June 29, 2024, with the option for delivery on either Tuesday, July 2, or Saturday, July 6. I chose these dates to ensure I would have everything I needed for the weekend, including medication for our dogs, gifts to be given that weekend, and new bottles for our little one who needs to drink more formula now. However, on Wednesday, July 3, I logged into my Takealot account and noticed that the delivery date had been changed without any notification. I sent an email questioning this, and they responded that one of the items was delaying the shipment. Surprisingly, the delayed item was one of the gifts, which they canceled shortly after. They then asked if I would like to split my delivery, to which I agreed. Today is Tuesday, July 9, and I might finally receive my order. Takealot's poor planning and procrastination have caused significant inconvenience. They canceled one of the gifts I ordered for my little one, claiming it was out of stock. However, when I checked online, the item was still listed as available for delivery. Despite agreeing to split my order, I have yet to receive it. I had to purchase the majority of the items from my local vet to ensure I could continue my pets' treatment, and now I plan to disregard their no-return policy since they failed to honor my delivery. Their disorganization has resulted in both split orders supposedly being delivered today, with no specified time. Their system also stated until yesterday that my order would be delivered on Friday, July 12. This experience has been incredibly disappointing and frustrating. To be honest, Takealot should be held to a higher standard in these cases. Gone are the days of excuses—they have been in this industry for a very long time, and I have been a loyal customer since early 2016. Yet, they treat customers with no respect for their time. Takealot, you can definitely do a form of compensation on this order as a remembrance of poor service delivery and not to do this again. ChatGPT Terrible Shopping Experience I placed an order on June 29, 2024, with the option for delivery on either Tuesday, July 2, or Saturday, July 6. I chose these dates to ensure I would have everything I needed for the weekend, including medication for our dogs, gifts to be given that weekend, and new bottles for our little one who needs to drink more formula now. However, on Wednesday, July 3, I logged into my Takealot account and noticed that the delivery date had been changed without any notification. I sent an email questioning this, and they responded that one of the items was delaying the shipment. Surprisingly, the delayed item was one of the gifts, which they canceled shortly after. They then asked if I would like to split my delivery, to which I agreed. Today is Tuesday, July 9, and I might finally receive my order. Takealot's poor planning and procrastination have caused significant inconvenience. They canceled one of the gifts I ordered for my little one, claiming it was out of stock. However, when I checked online, the item was still listed as available for delivery. Despite agreeing to split my order, I have yet to receive it. I had to purchase the majority of the items from my local vet to ensure I could continue my pets' treatment, and now I plan to disregard their no-return policy since they failed to honor my delivery. Their disorganization has resulted in both split orders supposedly being delivered today, with no specified time. Their system also stated until yesterday that my order would be delivered on Friday, July 12. This experience has been incredibly disappointing and frustrating. To be honest, Takealot should be held to a higher standard in these cases. Gone are the days of excuses—they have been in this industry for a very long time, and I have been a loyal customer since early 2016. Yet, they treat customers with no respect for their time. Takealot, you should definitely offer some form of compensation for this order as a reminder of poor service delivery and to ensure this does not happen again. What would you have done If I selected next-day delivery, honor it? if so I'm very concerned how you do planning.
0 replies
27 months ago
No/Poor Feedback Delaying Claim Process
So where Do I start, Claim registered Dec 2023, Approved 4 Jan 2024. Today still awaiting feedback, in terms of damages, finishing the project and just surprised on how difficult it is for this company to give feedback at all. I'm no longer calling as already used up all my calling time getting info out of you. I cannot wait for my meeting with lawyers next week to give them all the evidence I've gather for non compliance from you as an insurer
232 replies
32 months ago
Flawless Key Purchases and Affordable Options
I've purchased approximately five (I lost count) keys from your platform, and I'm delighted to report that I've encountered no issues whatsoever. Additionally, every individual whose machine I've app**** these keys to has expressed no complaints. In fact, I was so satisfied with the product that I even took the initiative to acquire one of your bundles, which included an office bundle and a Windows activation key. I can confidently confirm that this bundle is also performing flawlessly, providing me with continuous and reliable service. While I can't confirm any specific complaints, I can certainly attest that I have encountered none thus far. I truly appreciate the affordability and accessibility of the keys you offer for sale on your website.
131 replies
39 months ago
No Service delivery
Terrible Service. On Numerous occasions had problems with Tracker not calling me and then sending me an SMS's stating they've called me. Then They use the same call center number for everything to contact you and mostly they get blocked as the same number they use to do spam calls on sales are the number they use to call you when you have an emergency. I had to edited true caller to allow this number. First time tracker just malfunctioned and they had to replace the unit also after I had to make a scene. Now every now and then I get false alarms on battery disconnects and only get sms's stating this and then one that I as called which never happened. Really tired of this as I've mentioned before If this was a real emergency and I could not get to the phone you would've been useless and done nothing. had to run out in the rain today and waste business time to see if my bakkie was still in the parking spot. You also failed on numerous occasions to correct me vehicle information. If you say I drive a double cab DTEQ please track it and return it to me as I do not drive that exact vehicle. Maybe I should go to court and claim one from you? Next time this happens and I do not get any service from you I will remove the device, courier it to you. Cancel my Debit order and sue you for this bad practice you call a service.
56 replies
45 months ago
Pick 'n Pay Stole our money
Pick 'n Pay stole from us, they have not delivered our order from this past Sunday and till date have not refunded us. My wife phoned numerous times, left messages and also logged a complaint, yet no one wants to or even attempts to assist with this matter.
134 replies
46 months ago
cannot get hold of telkom
Hi Telkom, How Do I get hold of you, calling you takes forever, making use of the online platforms is a mess. All I wanted to do was upgrade one of my month to month deals to something better, this is a concern as If it takes this much effort to upgrade I can just imagine if there is a problem.
0 replies
Review Distribution
5 Star
1 (1.4285714285714286%)
4 Star
0 (0%)
3 Star
3 (4.285714285714286%)
2 Star
20 (28.571428571428573%)
1 Star
46 (65.71428571428571%)