Sumaya M

Unacceptable Delay in Insurance Payout Since September – NNAC/Gencom

I am lodging this complaint against New National Assurance Company acting on behalf of Gencom Risk Management, due to an unacceptable and prolonged delay in paying out a valid insurance claim that has been outstanding since September. All required documentation was submitted in September, and I have followed up multiple times since then. Despite this, I have not received the payout, a meaningful update, or a confirmed payment date. Communication has been extremely poor, with repeated vague responses and no accountability. It is unreasonable and unacceptable for a legitimate insurance claim to remain unresolved for several months with no transparency or urgency shown by either Gencom Risk Management or New National Assurance Company. I am formally requesting: An immediate explanation for the delay Urgent processing of the outstanding payout Written confirmation of the exact payment date If this matter is not resolved without further delay, I will escalate the complaint to the relevant regulatory bodies and pursue all available avenues to resolve this issue. I expect this matter to now be treated with the seriousness and urgency it warrants.