NN
New National Assurance Company Limited
Verified Business
NN
New National Assurance Company Limited
Verified Business
9 Reviews (last 12 months)
Responds in 28 hours 17 min
AI Review Summary
Based on recent customer reviews, New National Assurance Company Limited faces overwhelming dissatisfaction from policyholders. Customers consistently report prolonged claim processing delays spanning months, poor communication from claims handlers, and unexpected claim rejections or reduced payouts. Recurring complaints include disputes over settlement amounts that fall well below insured values, unexplained deductions, and policies being cancelled after legitimate claims. Clients also express frustration with broker intermediaries and a perceived lack of accountability. One positive review praised an individual staff member for speedy and professional assistance.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
28h 17mReply Time
-34 NPSUnlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 31 hours 40 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
28 hours 17 minutes
NPS Score
-34
Recommended: Unlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 31 hours 40 min
Review Distribution
1.4|9 Reviews
May '25 - Apr '26
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
Frequently Asked Questions About New National Assurance Company Limited
Based on recent customer reviews, New National Assurance Company Limited faces overwhelming dissatisfaction from policyholders. Customers consistently report prolonged claim processing delays spanning months, poor communication from claims handlers, and unexpected claim rejections or reduced payouts. Recurring complaints include disputes over settlement amounts that fall well below insured values, unexplained deductions, and policies being cancelled after legitimate claims. Clients also express frustration with broker intermediaries and a perceived lack of accountability. One positive review praised an individual staff member for speedy and professional assistance.
New National Assurance Company Limited has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 31 hours 40 min. Hellopeter has tracked New National Assurance Company Limited across 91 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
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Used this business recently? Share your experience to help others decide.
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Anele D
1 reviews | Active since Jan 2020
16 Mar 2026, 08:17
MOTOR CLAIM ||: POLICY NO NNA61699 - SA2026/0223 - INSURED MR. W ABBA || CLAIM NO 2026/5221
MOTOR CLAIM ||: POLICY NO NNA61699 - SA2026/0223 - INSURED MR. W ABBA || CLAIM NO 2026/5221, I have a complaint about my third party claim as they are dragging to finalize my claim and these are their contacts and you once assisted me very well. THABO RADEBE, Representative Under Supervision, Saleys Insurance Brokers An Authorised Financial Services Provider, FSP License Number : 13230, Tel : 011-832-2932 Email : claims@saleys.co.za Whatsapp line : 079-999-8469 claims@saleys.co.za, Kay@nnac.co.za, Busisiwe@nnac.co.za, legal@nnac.co.za Please assist me in this claim. Kind regards Anele Dikane
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Anele D
1 reviews | Active since Jan 2020
16 Mar 2026, 08:17
MOTOR CLAIM ||: POLICY NO NNA61699 - SA2026/0223 - INSURED MR. W ABBA || CLAIM NO 2026/5221
MOTOR CLAIM ||: POLICY NO NNA61699 - SA2026/0223 - INSURED MR. W ABBA || CLAIM NO 2026/5221, I have a complaint about my third party claim as they are dragging to finalize my claim and these are their contacts and you once assisted me very well. THABO RADEBE, Representative Under Supervision, Saleys Insurance Brokers An Authorised Financial Services Provider, FSP License Number : 13230, Tel : 011-832-2932 Email : claims@saleys.co.za Whatsapp line : 079-999-8469 claims@saleys.co.za, Kay@nnac.co.za, Busisiwe@nnac.co.za, legal@nnac.co.za Please assist me in this claim. Kind regards Anele Dikane
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Lindrey P
1 reviews | Active since Jan 2020
7 Feb 2026, 20:15
Five Months Later – Still No Payout and Now Being Forced to Accept Less
Five Months Later – Still No Payout and Now Being Forced to Accept Less I have been waiting over FIVE MONTHS for an insurance payout that should have been finalized within 14–21 working days. All required documentation, including an AOL for R105,999.00, was signed and submitted on 17/10/2025. Everything was completed correctly and on time. After months of silence and zero progress, I was contacted on 14/01/2026 and informed that I must now sign a new AOL for a reduced amount of R79,999.00, due to an alleged R26,000.00 deduction for “old damages” — an issue that was never raised during the original assessment. To this day, NOT A SINGLE CENT has been paid out. Instead of honoring the original agreement, I am now being pressured and effectively forced to accept a lower settlement just to receive a payout that is already months overdue. This is nothing short of unacceptable, *********, and grossly unprofessional. The delays, lack of communication, and sudden attempt to reduce the payout after five months feel like a deliberate tactic to avoid paying the agreed amount. Pathetic service. Zero accountability. Zero transparency. I would never recommend this insurer to anyone and strongly caution others against dealing with them.
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Lindrey P
1 reviews | Active since Jan 2020
7 Feb 2026, 20:15
Five Months Later – Still No Payout and Now Being Forced to Accept Less
Five Months Later – Still No Payout and Now Being Forced to Accept Less I have been waiting over FIVE MONTHS for an insurance payout that should have been finalized within 14–21 working days. All required documentation, including an AOL for R105,999.00, was signed and submitted on 17/10/2025. Everything was completed correctly and on time. After months of silence and zero progress, I was contacted on 14/01/2026 and informed that I must now sign a new AOL for a reduced amount of R79,999.00, due to an alleged R26,000.00 deduction for “old damages” — an issue that was never raised during the original assessment. To this day, NOT A SINGLE CENT has been paid out. Instead of honoring the original agreement, I am now being pressured and effectively forced to accept a lower settlement just to receive a payout that is already months overdue. This is nothing short of unacceptable, *********, and grossly unprofessional. The delays, lack of communication, and sudden attempt to reduce the payout after five months feel like a deliberate tactic to avoid paying the agreed amount. Pathetic service. Zero accountability. Zero transparency. I would never recommend this insurer to anyone and strongly caution others against dealing with them.
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Replies (0)SJ
Steven J
1 reviews | Active since Jan 2020
29 Jan 2026, 13:17
Policy cancellation due to valid claims
I was told by my brother-in-law about this Insurance company that he was using (via NIC Brokers) and provided me with their contact details. I eagerly contacted them (early in 2025) and to my delight, I found that they could offer me short-term insurance much cheaper than the company I was with. I moved my short-term insurance to them and paid my monthly premiums on time every month. As luck would have it, my son was in a motorbike accident in June 2025, and we submitted a claim (Claim #1). The motorbike was written off and paid out. This included the payout of the damaged camera and helmet (covered under specified items). In July 2025, 2 freezers were damaged due to a voltage spike and we submitted a claim (Claim #2). The freezers were deemed not repairable and replaced. Shortly hereafter, I received a call from NIC Brokers claiming that the Insurer (New National Assurance Company) wanted to cancel my policy due to my claims but had agreed to load a 10% endor*****t which I had to agree to. This 10% endor*****t was loaded immediately and paid monthly as part of my premium. In December 2025, my son's phone was ******, and we again submitted a claim (Claim #3) and this was covered under the specified all risk items. I was now notified in January 2026, that as of the end of February 2026, my policy is being cancelled. While I understand that Insurance companies can cancel policies if they feel the risk profile is too high, these were very valid claims and not overly expensive claims either. With every single claim, my excess was paid with no questions asked nor was the excess queried. I find this unacceptable from New National Assurance Company. Be advised - Stay Away as they will cancel your policy if you claim.
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Steven J
1 reviews | Active since Jan 2020
29 Jan 2026, 13:17
Policy cancellation due to valid claims
I was told by my brother-in-law about this Insurance company that he was using (via NIC Brokers) and provided me with their contact details. I eagerly contacted them (early in 2025) and to my delight, I found that they could offer me short-term insurance much cheaper than the company I was with. I moved my short-term insurance to them and paid my monthly premiums on time every month. As luck would have it, my son was in a motorbike accident in June 2025, and we submitted a claim (Claim #1). The motorbike was written off and paid out. This included the payout of the damaged camera and helmet (covered under specified items). In July 2025, 2 freezers were damaged due to a voltage spike and we submitted a claim (Claim #2). The freezers were deemed not repairable and replaced. Shortly hereafter, I received a call from NIC Brokers claiming that the Insurer (New National Assurance Company) wanted to cancel my policy due to my claims but had agreed to load a 10% endor*****t which I had to agree to. This 10% endor*****t was loaded immediately and paid monthly as part of my premium. In December 2025, my son's phone was ******, and we again submitted a claim (Claim #3) and this was covered under the specified all risk items. I was now notified in January 2026, that as of the end of February 2026, my policy is being cancelled. While I understand that Insurance companies can cancel policies if they feel the risk profile is too high, these were very valid claims and not overly expensive claims either. With every single claim, my excess was paid with no questions asked nor was the excess queried. I find this unacceptable from New National Assurance Company. Be advised - Stay Away as they will cancel your policy if you claim.
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Sumaya M
1 reviews | Active since Jan 2020
31 Dec 2025, 06:53
Unacceptable Delay in Insurance Payout Since September – NNAC/Gencom
I am lodging this complaint against New National Assurance Company acting on behalf of Gencom Risk Management, due to an unacceptable and prolonged delay in paying out a valid insurance claim that has been outstanding since September. All required documentation was submitted in September, and I have followed up multiple times since then. Despite this, I have not received the payout, a meaningful update, or a confirmed payment date. Communication has been extremely poor, with repeated vague responses and no accountability. It is unreasonable and unacceptable for a legitimate insurance claim to remain unresolved for several months with no transparency or urgency shown by either Gencom Risk Management or New National Assurance Company. I am formally requesting: An immediate explanation for the delay Urgent processing of the outstanding payout Written confirmation of the exact payment date If this matter is not resolved without further delay, I will escalate the complaint to the relevant regulatory bodies and pursue all available avenues to resolve this issue. I expect this matter to now be treated with the seriousness and urgency it warrants.
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Sumaya M
1 reviews | Active since Jan 2020
31 Dec 2025, 06:53
Unacceptable Delay in Insurance Payout Since September – NNAC/Gencom
I am lodging this complaint against New National Assurance Company acting on behalf of Gencom Risk Management, due to an unacceptable and prolonged delay in paying out a valid insurance claim that has been outstanding since September. All required documentation was submitted in September, and I have followed up multiple times since then. Despite this, I have not received the payout, a meaningful update, or a confirmed payment date. Communication has been extremely poor, with repeated vague responses and no accountability. It is unreasonable and unacceptable for a legitimate insurance claim to remain unresolved for several months with no transparency or urgency shown by either Gencom Risk Management or New National Assurance Company. I am formally requesting: An immediate explanation for the delay Urgent processing of the outstanding payout Written confirmation of the exact payment date If this matter is not resolved without further delay, I will escalate the complaint to the relevant regulatory bodies and pursue all available avenues to resolve this issue. I expect this matter to now be treated with the seriousness and urgency it warrants.
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Replies (0)NB
Nita B
1 reviews | Active since Jan 2020
22 Dec 2025, 11:37
Extremely Dissatisfied with Insurance Claim Handling
I am compelled to share my experience with National Assurance Company Limited, which has been extremely frustrating and unprofessional in handling my vehicle claim. My 2024 Suzuki Swift 1.2 GL, with low mileage and no prior damage, was damaged in a hailstorm, and the handling of this claim has been completely unacceptable. Timeline of Issues: 1. Initial Quotation • My panel beater submitted a full repair quotation of R78,655.84, including full roof panel replacement and comprehensive paintwork. 2. First Reduction • The insurer approved only R39,698.51, a drastic reduction that would not restore my vehicle to its pre-loss condition. 3. Second Reduction • I was later informed that the authorized repair amount was further reduced to R21,275.00, with an additional R5,000 excess payable by me. 4. Insured Value Discrepancy • My official policy confirmation (issued 14 March 2025, policy ) states my vehicle is insured for R233,900. • The insurer’s repair assessment initially reflected R137,900, and now the authorization of R21,275 is nowhere near sufficient to cover proper repairs. • I also wish to understand how the insured value of my vehicle could be reduced by almost R100,000 within a single year. I require a full explanation and confirmation that the correct insured value of R233,900 remains valid. Additional Concerns: • We have waited 17 days for a decision, with little to no clear communication. • The repeated reductions in repair authorization demonstrate a lack of competence and transparency. • I have already experienced issues with a previous claim (a leather recliner damaged in the same hailstorm) which was mishandled. • The overall level of service from multiple representatives has been extremely disappointing, unprofessional, and inadequate. • I have made it clear that I will not accept substandard repairs and intend to involve Suzuki South Africa for independent verification. Their repeated failures, poor communication, and lack of accountability contributed heavily to my frustration and loss of trust in National Assurance Company Limited. Impact: These reductions make it impossible to repair my vehicle to its pre-loss condition, compromising quality, safety, and manufacturer standards. The handling of my claim has caused me extreme frustration, financial stress, and a complete loss of confidence in the insurer. Resolution Requested: I am seeking: 1. A full written explanation for each reduction in authorized repair amounts. 2. Confirmation that my vehicle will be repaired properly to manufacturer standards. 3. Clarification and correction of the insured value discrepancy, ensuring my policy correctly reflects R233,900. Given the repeated failures, incompetence, and unprofessional handling of my claims, I will escalate this matter to the Short-Term Insurance Ombudsman without further delay.
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Nita B
1 reviews | Active since Jan 2020
22 Dec 2025, 11:37
Extremely Dissatisfied with Insurance Claim Handling
I am compelled to share my experience with National Assurance Company Limited, which has been extremely frustrating and unprofessional in handling my vehicle claim. My 2024 Suzuki Swift 1.2 GL, with low mileage and no prior damage, was damaged in a hailstorm, and the handling of this claim has been completely unacceptable. Timeline of Issues: 1. Initial Quotation • My panel beater submitted a full repair quotation of R78,655.84, including full roof panel replacement and comprehensive paintwork. 2. First Reduction • The insurer approved only R39,698.51, a drastic reduction that would not restore my vehicle to its pre-loss condition. 3. Second Reduction • I was later informed that the authorized repair amount was further reduced to R21,275.00, with an additional R5,000 excess payable by me. 4. Insured Value Discrepancy • My official policy confirmation (issued 14 March 2025, policy ) states my vehicle is insured for R233,900. • The insurer’s repair assessment initially reflected R137,900, and now the authorization of R21,275 is nowhere near sufficient to cover proper repairs. • I also wish to understand how the insured value of my vehicle could be reduced by almost R100,000 within a single year. I require a full explanation and confirmation that the correct insured value of R233,900 remains valid. Additional Concerns: • We have waited 17 days for a decision, with little to no clear communication. • The repeated reductions in repair authorization demonstrate a lack of competence and transparency. • I have already experienced issues with a previous claim (a leather recliner damaged in the same hailstorm) which was mishandled. • The overall level of service from multiple representatives has been extremely disappointing, unprofessional, and inadequate. • I have made it clear that I will not accept substandard repairs and intend to involve Suzuki South Africa for independent verification. Their repeated failures, poor communication, and lack of accountability contributed heavily to my frustration and loss of trust in National Assurance Company Limited. Impact: These reductions make it impossible to repair my vehicle to its pre-loss condition, compromising quality, safety, and manufacturer standards. The handling of my claim has caused me extreme frustration, financial stress, and a complete loss of confidence in the insurer. Resolution Requested: I am seeking: 1. A full written explanation for each reduction in authorized repair amounts. 2. Confirmation that my vehicle will be repaired properly to manufacturer standards. 3. Clarification and correction of the insured value discrepancy, ensuring my policy correctly reflects R233,900. Given the repeated failures, incompetence, and unprofessional handling of my claims, I will escalate this matter to the Short-Term Insurance Ombudsman without further delay.
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Replies (0)JK
Jane K
1 reviews | Active since Jan 2020
7 Sept 2025, 07:14
Arrogant and unbothered Tsholofelo
Too bad I can’t write a review without a star, I wasn’t going to give them anyway. The arrogance and I Tsholo when I asked them to cancel my policy. She promised to cancel the policy and said that there we will definitely be a refund which I’m still waiting for it till today. The document she sent me is password protected she just forwarded it to me and did not tell me me what to use for the password she said ID number after telling she bluntly ignored me and was unbothered. Rooks brokers is this how you train your stuff on how to act when one no longer is your client. And by the way the agent is Tsholofelo
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Jane K
1 reviews | Active since Jan 2020
7 Sept 2025, 07:14
Arrogant and unbothered Tsholofelo
Too bad I can’t write a review without a star, I wasn’t going to give them anyway. The arrogance and I Tsholo when I asked them to cancel my policy. She promised to cancel the policy and said that there we will definitely be a refund which I’m still waiting for it till today. The document she sent me is password protected she just forwarded it to me and did not tell me me what to use for the password she said ID number after telling she bluntly ignored me and was unbothered. Rooks brokers is this how you train your stuff on how to act when one no longer is your client. And by the way the agent is Tsholofelo
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Replies (0)NN
Nhlanhla N
1 reviews | Active since Jan 2020
13 Aug 2025, 08:34
**** ****** Runaway
Claimed for my car in January 2025 which was ****** took them 5 months to give me a verdict which was a rejection and the reason was because I did not have a specific type of tracker, I have sent communication between Quanway brokers and I discussing the tracking device I had installed and me mentioning before I even installed the tracker which device I would be installing and them confirming they were happy with the device and requesting tracker certificate, which I sent to them and my cover was active with no issues. 3 Months later I am now waiting for them to let me know what they are doing with all the evidence and information I have provided before taking this up with ombudsman and I am still waiting so between Quanway brokers, Gencom and New National someone is really bad at there Job for me to be waiting this long to be assisted with my claim.
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Nhlanhla N
1 reviews | Active since Jan 2020
13 Aug 2025, 08:34
**** ****** Runaway
Claimed for my car in January 2025 which was ****** took them 5 months to give me a verdict which was a rejection and the reason was because I did not have a specific type of tracker, I have sent communication between Quanway brokers and I discussing the tracking device I had installed and me mentioning before I even installed the tracker which device I would be installing and them confirming they were happy with the device and requesting tracker certificate, which I sent to them and my cover was active with no issues. 3 Months later I am now waiting for them to let me know what they are doing with all the evidence and information I have provided before taking this up with ombudsman and I am still waiting so between Quanway brokers, Gencom and New National someone is really bad at there Job for me to be waiting this long to be assisted with my claim.
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Replies (0)NK
Nelly K
1 reviews | Active since Jan 2020
20 May 2025, 07:51
Cancel my home insurance ASAP
Please cancel my home insurance ASAP I RATHER GO WITH OUTSURANCE OR DISCOVERY! NO LAME EXCUSES WHEN IT COMES TO MY CLAIMS My dishwasher is not old due to wear and tear. Ridiculous. The assessor told me we need a new valve pipe. Did he even test the board. ? Naa ridiculous I explained that I bought a new pipe. I also got my own assessment done. The guy said it can't be repaired. So now my insurance has an audacity to reject my claim and say wear and tear. So what exactly am I paying home insurance for. For excuses like wear and tear. Ridiculous. I want to cancel asap
Helpful (0)
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Nelly K
1 reviews | Active since Jan 2020
20 May 2025, 07:51
Cancel my home insurance ASAP
Please cancel my home insurance ASAP I RATHER GO WITH OUTSURANCE OR DISCOVERY! NO LAME EXCUSES WHEN IT COMES TO MY CLAIMS My dishwasher is not old due to wear and tear. Ridiculous. The assessor told me we need a new valve pipe. Did he even test the board. ? Naa ridiculous I explained that I bought a new pipe. I also got my own assessment done. The guy said it can't be repaired. So now my insurance has an audacity to reject my claim and say wear and tear. So what exactly am I paying home insurance for. For excuses like wear and tear. Ridiculous. I want to cancel asap
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