Policy cancellation due to valid claims

I was told by my brother-in-law about this Insurance company that he was using (via NIC Brokers) and provided me with their contact details. I eagerly contacted them (early in 2025) and to my delight, I found that they could offer me short-term insurance much cheaper than the company I was with. I moved my short-term insurance to them and paid my monthly premiums on time every month. As luck would have it, my son was in a motorbike accident in June 2025, and we submitted a claim (Claim #1). The motorbike was written off and paid out. This included the payout of the damaged camera and helmet (covered under specified items). In July 2025, 2 freezers were damaged due to a voltage spike and we submitted a claim (Claim #2). The freezers were deemed not repairable and replaced. Shortly hereafter, I received a call from NIC Brokers claiming that the Insurer (New National Assurance Company) wanted to cancel my policy due to my claims but had agreed to load a 10% endor*****t which I had to agree to. This 10% endor*****t was loaded immediately and paid monthly as part of my premium. In December 2025, my son's phone was ******, and we again submitted a claim (Claim #3) and this was covered under the specified all risk items. I was now notified in January 2026, that as of the end of February 2026, my policy is being cancelled. While I understand that Insurance companies can cancel policies if they feel the risk profile is too high, these were very valid claims and not overly expensive claims either. With every single claim, my excess was paid with no questions asked nor was the excess queried. I find this unacceptable from New National Assurance Company.

Be advised - Stay Away as they will cancel your policy if you claim.