SV
Steven J
Active since Jan 2016
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Policy cancellation due to valid claims
I was told by my brother-in-law about this Insurance company that he was using (via NIC Brokers) and provided me with their contact details. I eagerly contacted them (early in 2025) and to my delight, I found that they could offer me short-term insurance much cheaper than the company I was with. I moved my short-term insurance to them and paid my monthly premiums on time every month. As luck would have it, my son was in a motorbike accident in June 2025, and we submitted a claim (Claim #1). The motorbike was written off and paid out. This included the payout of the damaged camera and helmet (covered under specified items). In July 2025, 2 freezers were damaged due to a voltage spike and we submitted a claim (Claim #2). The freezers were deemed not repairable and replaced. Shortly hereafter, I received a call from NIC Brokers claiming that the Insurer (New National Assurance Company) wanted to cancel my policy due to my claims but had agreed to load a 10% endor*****t which I had to agree to. This 10% endor*****t was loaded immediately and paid monthly as part of my premium. In December 2025, my son's phone was ******, and we again submitted a claim (Claim #3) and this was covered under the specified all risk items. I was now notified in January 2026, that as of the end of February 2026, my policy is being cancelled. While I understand that Insurance companies can cancel policies if they feel the risk profile is too high, these were very valid claims and not overly expensive claims either. With every single claim, my excess was paid with no questions asked nor was the excess queried. I find this unacceptable from New National Assurance Company. Be advised - Stay Away as they will cancel your policy if you claim.
224 replies
122 months ago
Call Centre Useless
I have been trying now for more than 3 weeks to get an application completed for a residential Uncapped LTE Service. When I applied on the website it confirmed that there is coverage at my house and I qualify for the R599 option. The agent who phoned me back reported that the application could not be completed as I owed Telkom money (even though I have an existing current ADSL Account). I am now unable to apply on the Website anymore and the 10213 Call centre is useless as I hold on for more than 60 minutes at a time and only get music-on-hold. I have been trying this number now for 3 weeks and still no one can help me. This is ridiculous TelkomSA. Get someone to sort out my Residential LTE Application
75 replies
125 months ago
Bad Advertising of Product
I recently purchased a Coleman 48QT Cooler from a Retailer in South Africa. The Coleman International Website indicates that this product carries a 2Lt bottle upright - IT DOES NOT!! When I contacted Jarden South Africa about this the response was - Oh but this is based on the American 2Lt bottle - This is utter Bullshit as the previous 48QT and the 54QT both carry 2lt Bottles upright (Coca Cola and Pepsi). The response was you must return it to the retailer who will credit you and you must then buy a 54QT Cooler. Jarden SA did say they would help me buy selling me one but I can get it cheaper elsewhere. This is BLATANT False advertising on the Coleman International Website and very POOR Customer Service from Jarden South Africa as they should be aware of this and go out of their way too keep a customer happy!!!<br> Totally Disgusted with this 48QT Cooler Combo.....People DO NOT BUY THIS PRODUCT!!!!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (66.66666666666667%)
1 Star
1 (33.333333333333336%)