Five Months Later – Still No Payout and Now Being Forced to Accept Less

Five Months Later – Still No Payout and Now Being Forced to Accept Less

I have been waiting over FIVE MONTHS for an insurance payout that should have been finalized within 14–21 working days.

All required documentation, including an AOL for R105,999.00, was signed and submitted on 17/10/2025. Everything was completed correctly and on time.

After months of silence and zero progress, I was contacted on 14/01/2026 and informed that I must now sign a new AOL for a reduced amount of R79,999.00, due to an alleged R26,000.00 deduction for “old damages” — an issue that was never raised during the original assessment.

To this day, NOT A SINGLE CENT has been paid out.

Instead of honoring the original agreement, I am now being pressured and effectively forced to accept a lower settlement just to receive a payout that is already months overdue. This is nothing short of unacceptable, *********, and grossly unprofessional.

The delays, lack of communication, and sudden attempt to reduce the payout after five months feel like a deliberate tactic to avoid paying the agreed amount.

Pathetic service. Zero accountability. Zero transparency. I would never recommend this insurer to anyone and strongly caution others against dealing with them.