NB
Nita B
Active since Feb 2018
29
Reviews
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Reviews
29 reviews4 months ago
Formal Complaint Against Old Mutual Insure
I am lodging this complaint directly against Old Mutual Insure due to ongoing delays, lack of communication, and unacceptable handling of multiple claims arising from the same storm incident. Despite repeated follow-ups and the submission of detailed technical information, there is still no clarity or resolution. with little to NO assitance from the case manager and her manager as well. Unacceptable Delays and Lack of Communication We initially waited 17 days for feedback on our household contents insurance claims. Since then, a further 9 days have passed, bringing the total to 26 days, and we are still waiting for proper feedback. At this point, we do not know what is happening with our claims or when resolution can be expected. Multiple Claims – All Poorly Handled 1. Vehicle Claim – 2024 Suzuki Swift (Still Under Manufacturer Warranty) • The vehicle is a 2024 Suzuki Swift, still under manufacturer warranty. • The original repair quotation of R78,655.84 was for a complete repair to factory and manufacturer standards, restoring the vehicle to its pre-loss condition. • Old Mutual Insure initially reduced this to R39,698.51. • This was then reduced again, with the final authorised repair amount being only R21,275.00, with an additional R5,000 excess payable by myself. • This means Old Mutual Insure is only willing to cover approximately 27% of the actual repair cost (R21,275.00 out of R78,655.84). • Covering only 27% of a proper repair on a nearly new vehicle makes it impossible to repair the vehicle correctly, places the manufacturer warranty at risk, and is completely unacceptable. 2. Leather Recliner – Incorrectly Rejected as “Wear and Tear” • The leather recliner was damaged during the same storm due to rain and moisture exposure. • Old Mutual Insure rejected this claim on the basis of “wear and tear.” • This is incorrect. The recliner was well maintained, the leather is still in good condition, and it was not damaged through normal use. • Detailed technical reasoning was submitted, explaining how storm-related moisture ingress can cause internal rust, corrosion of metal components, deterioration of mechanisms, and long-term internal damage, even when external leather remains intact. • Despite submitting this technical explanation and disputing the wear-and-tear finding, we are still waiting for proper feedback or justification. • Due to the delays, the recliner is currently standing in our lounge, rotting internally, emitting a strong smell, and becoming unhygienic, which is unacceptable. 3. TV Cabinet – Accepted Claim but No Payout • The claim for the TV cabinet was accepted, yet no payout has been made. • We are still waiting for payment, with no timeline or explanation provided. Overall Experience We are sitting with damaged and deteriorating furniture inside our home, an unpaid accepted claim, and a nearly new vehicle that Old Mutual Insure is only willing to repair at 27% of the actual cost, all while receiving little to no meaningful communication. This demonstrates a serious lack of urgency, transparency, and professionalism. What We Expect • Immediate written feedback on all outstanding claims • Proper resolution of the vehicle claim in line with manufacturer repair standards • Final written feedback on the leather recliner claim that addresses the technical evidence submitted • Immediate payout of the approved TV cabinet claim If these matters are not resolved without further delay, this complaint will be formally escalated to the Short-Term Insurance Ombudsman, as we no longer have confidence in Old Mutual Insure’s handling of our claims.
56 replies
4 months ago
Extremely Dissatisfied with Insurance Claim Handling
I am compelled to share my experience with National Assurance Company Limited, which has been extremely frustrating and unprofessional in handling my vehicle claim. My 2024 Suzuki Swift 1.2 GL, with low mileage and no prior damage, was damaged in a hailstorm, and the handling of this claim has been completely unacceptable. Timeline of Issues: 1. Initial Quotation • My panel beater submitted a full repair quotation of R78,655.84, including full roof panel replacement and comprehensive paintwork. 2. First Reduction • The insurer approved only R39,698.51, a drastic reduction that would not restore my vehicle to its pre-loss condition. 3. Second Reduction • I was later informed that the authorized repair amount was further reduced to R21,275.00, with an additional R5,000 excess payable by me. 4. Insured Value Discrepancy • My official policy confirmation (issued 14 March 2025, policy ) states my vehicle is insured for R233,900. • The insurer’s repair assessment initially reflected R137,900, and now the authorization of R21,275 is nowhere near sufficient to cover proper repairs. • I also wish to understand how the insured value of my vehicle could be reduced by almost R100,000 within a single year. I require a full explanation and confirmation that the correct insured value of R233,900 remains valid. Additional Concerns: • We have waited 17 days for a decision, with little to no clear communication. • The repeated reductions in repair authorization demonstrate a lack of competence and transparency. • I have already experienced issues with a previous claim (a leather recliner damaged in the same hailstorm) which was mishandled. • The overall level of service from multiple representatives has been extremely disappointing, unprofessional, and inadequate. • I have made it clear that I will not accept substandard repairs and intend to involve Suzuki South Africa for independent verification. Their repeated failures, poor communication, and lack of accountability contributed heavily to my frustration and loss of trust in National Assurance Company Limited. Impact: These reductions make it impossible to repair my vehicle to its pre-loss condition, compromising quality, safety, and manufacturer standards. The handling of my claim has caused me extreme frustration, financial stress, and a complete loss of confidence in the insurer. Resolution Requested: I am seeking: 1. A full written explanation for each reduction in authorized repair amounts. 2. Confirmation that my vehicle will be repaired properly to manufacturer standards. 3. Clarification and correction of the insured value discrepancy, ensuring my policy correctly reflects R233,900. Given the repeated failures, incompetence, and unprofessional handling of my claims, I will escalate this matter to the Short-Term Insurance Ombudsman without further delay.
159 replies
4 months ago
Title: URGENT – Medical Aid Refusing to Pay Legitimate In-Hospital Emergency Claims
I am extremely disappointed and frustrated with the ongoing issues regarding several medical claims that my medical aid is refusing to settle — all of which occurred in hospital and should unquestionably have been covered. Emergency Gallbladder Procedure – Husband My husband had to undergo an emergency gallbladder removal earlier this year. During the procedure, complications arose and the surgical team had to perform the procedure twice, immediately, to prevent further harm. I now have an outstanding amount of approximately R1,300 that the medical aid refuses to pay because they claim the procedure was “done twice.” It was an emergency. There was no option to delay this or seek prior authorisation. It was life-threatening, and the doctors had no choice but to take immediate action. The refusal to pay this claim is completely unacceptable. AMPATH Account – ±R300 I have also received a pathology account from AMPATH (approximately R300) for tests that were done while my husband was admitted in hospital. There is no valid reason why an in-hospital pathology test should be rejected. Child’s Hospital Claim – ±R3,000 Earlier this year, my child was admitted to zuid Africans for treatment, and I now have an outstanding bill of approximately R3,000 that the medical aid is also refusing to pay. Again, this was an in-hospital event, and there is no justification for these rejections. I have already sent an email requesting urgent clarity, and I have received no response whatsoever. The lack of communication is unacceptable, and the refusal to pay legitimate in-hospital and emergency claims is deeply concerning. I am requesting the following immediately: A full explanation as to why these legitimate claims were rejected. Immediate reassessment and settlement of all outstanding amounts. Written confirmation that these in-hospital and emergency claims will be covered as per the medical aid rules. I am placing this complaint here because I am not receiving assistance through normal channels. I expect urgent feedback and resolution
106 replies
10 months ago
WORST SERVICE!!
My son had to be hospitalized with a specialist that was outside of our network. We sent through the whole process to get the co-payment waivered. We received feedback that the co-payment was then waivered. After this we received an acount from the hospital still owing R7500. We enquired this and the hospital sent this back to discovery for payment. THEN DISCOVERY reversed their payment and only paid the hospital just over R16000 NOW WE OWE EVEN MORE????!!! HOW IS THIS EVEN POSSIBLE ???!! Why go through the whole process and then this is the service we get. NOBODY is giving me feedback as to why the 7000 was not even paid???
109 replies
22 months ago
Worst service
I have ordered 2 bedding sets. With the one bedding set a bluetooth speaker was included. 14days later. I have only received the one bedding set and no bluetooth speaker and still waiting on the other set. No feedback is given. I called the call centre with almost no assistance
53 replies
33 months ago
VODACOM *****
I am honestly getting so upset with vodacom!! I clearly stated in the store when I upgraded my phone that I DO NOT WANT YOUR HORRIBLE INSURANCE!!! yet the Vodacom insurance keeps loading devices under my name. I REFUSE to pay for this. Please send me proof where I signed saying that I want these services. YOU DO UNDERSTAND THIS IS *****? I will not leave this matter here and I will take matters futher
120 replies
42 months ago
Best Employee you have!!
Mereshnie is literally the best. She is one of the main reasons I am sticking with Oneplan. She is always ready to help. She is the best
133 replies
46 months ago
WORS SERVICES EVER
I am getting real fed up with Vodacom and their poor service. I have an account with Vodacom where I added a Samsung galaxy watch on my 0760344645 number. Where I paid the full premium for 24 months as per my contract. Now they are refusing to remove the watch as my phone is on 36 months. I have loaded a complaint and NO FEEDBACK WAS GIVEN. This is the last time I will ever use their service.
402 replies
50 months ago
WORST EVER!!
HORRIBLE SERVICE. our account was in arrears with them, during this time we communicated with them and indicated that we wanted to cancel. After being informed that we first need to pay the arrears to cancel a debit order was taken from my account to settle the areas amount, but then they also decided to take another months payment!!!! After we said we want to cancel. I WANT A REFUND IMMEDIATELY FOR THE AMOUNT DEDUCTED FOR MARCH.
53 replies
50 months ago
Best consultant ever
Mereshnie Dheepnarayan always gives me the best services. She honestly makes my life soooo much easier.
53 replies
Review Distribution
5 Star
6 (20.689655172413794%)
4 Star
0 (0%)
3 Star
1 (3.4482758620689653%)
2 Star
1 (3.4482758620689653%)
1 Star
21 (72.41379310344827%)