DM
Dimpho M
Active since Jan 2026
2
Reviews
0
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Reviews
2 reviews2 months ago
Peermed Kempton Square
This was one of the most unprofessional and apathetic experiences I have had at a medical practice. I arrived at 9:40 a.m. and confirmed that the dentist was available. I was told I would be seen “just now.” There was no further communication after that. By 10:00 a.m., nothing. No update. No explanation. Two patients who arrived after me were taken in before me without a single word to clarify why. By 11:00 a.m., I was still sitting there, completely ignored. Waiting over an hour and thirty minutes without communication is unacceptable. What makes it worse is the complete lack of courtesy, urgency, or accountability from the staff. It reflects apathy toward patients and a clear disregard for people’s time. Running a practice requires professionalism, organisation, and basic communication. None of that was demonstrated today. Patients deserve better than being left in a waiting room with no explanation while others are prioritised ahead of them. I will not be returning.
0 replies
3 months ago
Rude Sales Associate
I am writing to formally raise a complaint about the service I received at the Edgars Greenstone store on the 28th Dec 2025 I visited the store to make a purchase and attempted to use an alternative payment method. The sales associate assisting me (Martha) informed me that the payment method was not working. I politely asked that the payment be attempted so that I could personally see that it was not functional. The staff member responded in a rude, dismissive, and unapologetic manner, stating that I was “not the first customer” and that the system had allegedly not been working since the 24th Dec 2025. This response was delivered with attitude and without any attempt to assist professionally or offer an alternative solution. Notably, when the payment method was eventually attempted, it worked successfully on the first try. There were no repeated attempts required. This clearly demonstrated that the refusal to assist was not due to a confirmed system issue, but rather a lack of willingness to engage and provide proper customer service. At no point was there any apology for the inconvenience, nor was there accountability for the earlier dismissive behaviour. The staff member appeared uptight, unwilling to learn, and uninterested in resolving the situation, which made the experience uncomfortable and disappointing. While technical challenges can occur, poor attitude, rudeness, and a lack of professionalism are unacceptable. Customers should not have to insist on assistance, especially when the requested action is simple and reasonable. I trust this matter will be addressed accordingly.
0 replies
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1 Star
2 (100%)