Batika R

Extremely disappointing stay – not worth the money

Our stay was extremely disappointing from start to finish. We arrived at 14:30 after confirming beforehand that early check-in might be possible if the room was available. The hotel’s official check-in time is already late at 16:00, yet even then the room was still not ready due to housekeeping delays. We were also unexpectedly required to pay a conservation fee on arrival, which was not communicated beforehand and only appears in the fine print of the terms and conditions. When we finally received the room at around 16:30, it was still absolutely filthy. There were skid marks in the toilet, mucous and stains in the bathtub, hair on the bedding, and stains on the furniture and bed throw. This was completely unacceptable and raised serious hygiene concerns. Staff response throughout was poor. Reception could not explain the delays, one staff member was rude and unhelpful, and the manager on duty showed little urgency or apology. The cleaning staff were also rude and made minimal effort to clean properly, requiring us to request cleaning products ourselves. Adding to this, the flooring is old and rotten. There are bugs breeding underneath the unit because of the moisture. They were EVERYWHERE in the unit. We could not sleep at all due to bugs crawling on the bed, resulting in us calling the after hours management at 2a.m. They took 30 minutes to show up to the property only to tell us there’s no rooms available, we would have to just stay in the room. The water had also stopped working the following morning. We could not shower, brush our teeth or flush the toilet. No reason ,apology or solution for this has been provided. Booked somewhere else as this was completely unacceptable. No accountability, apology or refund from management. Don’t book here, don’t waste hard earned your money. This experience completely ruined the start of our holiday. It was our first and last stay here — we would not recommend this property to anyone. If I could give this place a zero rating I would.