Logan F

Pathetic Service

On the 23rd June 2025 I bought a 2019 Polo TSI Comfortline from Big Apple Motors (Was assisted by Mo). This has since been the worst experience ever as more and more issues are starting to emerge with the car. What was supposed to be a nice and pleasant experience has since been a nightmare I've been to the dealership 3 times for a noise (this was still within the 6 months warranty) that is coming from the passenger side wheel; a engin mounting was replaced but the noise was still there. I thus went to Supaquick in Vredenburg for a suspension test and they advised it was the shock on the passenger side as it is leaking. The car was then taken to Hi-Q in Parow by Mo and the results came out saying that there's nothing wrong with the shocks. This has since resulted in me having to ask for leave days off at work and extra fuel cost as I stay in West Coast and have to travel to Parow where the dealership is situated On the 6th January 2026 the car was serviced at Renault (Weskaap Motors) in Vredenburg and the Mechanic that serviced the car advised that the sump plug has been weared out — this resulted in me having to pay extra for the service ad the tread was worn out and had to be re-treated. Weskaap Motors advised that the car has also not been serviced before being that the oil was really, really dirty and cabin filter wet and dirty — The Service history was also not cleared as the car does not come with service book and also no stamp of service on the door (Keep in mind Mo advised car was serviced on the day of collecting which was 23rd June 2025) All this information was provided to Mo via WhatsApp and all he is saying is that I should bring the car to the dealership which is not always easy as I stay 133KM away from the dealership This has since been a unpleasant experience and would advise anyone whose would like to do business with Big Apple Motors to be careful and vigilant