mariska H

Poor customer service - Karl lagerfeld Gateway

I purchased a handbag from the Karl store in gateway dec 2024 i went in to the a week ago to show them the poor quality of the bag the manager did agree that its not wear and tear as she can see the bag is hardly used but its passed the 6 months warranty so they cant help me. This is extremely pathic service especially for a high end store and for a R5000 bag to be peeling within a year.