Hayden C

Make up rules about returns and percentages to charge.

Worst Customer service. The rule maker Ryan does not listen. We were told 10 % handling fee for a submersible pump returned the next day With all packaging as per service department who checked the pump Get to checkout and it’s now 20 % Sir Ryan says it’s his decision as packaging was wet. It was wet as his service department testing the pump put it back into packaging wet When asked where does it say anything about handling fee he said it says some hogwash about packaging not a handling fee When asked if that was in terms of the NATIONAL Credit Act he did not answer. He makes the decision. So sad that you get people like this in a position of power who does not listen. It’s not about the R200 rand but I have bought so much equipment over the years and obnoxious Ryan is on his little power trip. Will never see me in any of your stores and Beware of Adendorff Machinery Mart especially Springfield Durban branch.