Ntanda J

Terrible claim process and customer service

The worst insurance company ever (Cell C, Hollard Insurance, World Advisory Services) I submitted my claim for the lost phone on the 17/12/2025, till to date I have not received it. They do not tell you their ridiculous lead -times upfront. As things stands, I am waiting for the device to be ordered/delivered since yesterday and it should take about 5-7 working days. For the claim to progress I had to constantly call every single day for follow up. After every call I get an update after via sms, if I do not call there is no update. I sems like someone must be reminded there by WAS to work on the claim. I had to submit 2 different claims for device and sim card separate. Worst part I submitted the invoice for the sim swap claim (as I was advised by the agent, no mentioning of the claim form) for the sim swap on 05/01/2026, I only received response on the 07/01/2026 advising me to submit the form and the tax invoice (despite me submitting the invoice and the banking details) on the very same mail the claim form was not attached by Cell C which means I had to call to request the form. [#Ref: 5370868] [#Ref: 5396963]. Cell C does not tell you that the insurance is administered by the third party (Hollard), Hollard does not inform you that the claim is handled by their third part. Wait until you claim and you will see flames. Cell C Hollard Insurance WAS - handling the claims process.