Absalom N

Re:Request for intervention

I A G Nsele bought JAC T9 at Halfway Zululand Motors in Empangeni in April 2025 and iI started in May . In showed red light on screen and I repoted and they fixed. Next thing was a written on the screen that repoted and they fixed hat happened more than three times. I then brought for servise and I repoted that I suspect there is oil leak and then they checked and confirm there is oil leak from oil cooler. They suspected that , it was caused by a stone that went through the grill and heat the oil cooler. I wanted them to the oil cooler , they refused .The reason not to replace it , was that it was not a factory fault. Now I as a client I believe it is a fault because the stone went through the grill that was designed by them to protect the inner parts of the car like inter cooler, oil cooler and rediator from foreign objects like stone. May you please intervene to this issue.. The dealership told me that JAC SOUTH AFRICA Refused to replace the oil cooller and yet it is under warrant. Please please help.