JT
Joshuan T
Active since Jan 2026
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
*****ulent actions from iStore Sandton Drive
I inquired about stock availability for an iPhone in October 2024, when discussing upgrade options as they are able to do carrier upgrades like Telkom in store, I was advised by sales assistants Zanele Malatsi and Kelsey Cannell that I could trade in my existing iPhone, a few months before the contract ends, and put that as a deposit into the new contract. We go through this process and 95% done, with the new device out of the safe now, they inform me that the system is requiring a cash penalty payment of the remainder of the contract, AFTER verifying and activating the new contract, and sending communication to Telkom that I have taken the device. I did not want to pay this, but for whatever reason, they did not want to help further even with the option of payment and insisted we cancel and the device was returned, which would BLACKLIST my Telkom account for the next few months. I go back and forth with Telkom about this problem (which it actually isn't their problem to solve) and basically discover this sales assistant botched my entire Telkom profile and most people I ask to help have no authority to fix it or escalate it, which istore Sandton Drive should've fixed it. These people are ******! I'M SURE THIS SALES ASSISTANT ZANELE HAS MADE COMMISSION ON TAKING OUT A PHONE CONTRACT IN WHICH I DONT HAVE THE PHONE! I am still being debited every month for the new device in March 2026, 2 1/2 years later. The remainder of my old device's contract would've ended long ago in 2025 but it's not even on my profile anymore because of them. If you want to purchase at this store, make sure you DO NOT use the contract option, especially if Zanele Malatsi or Kelsey Cannell are helping you!
0 replies
1 month ago
***** on Telkom contract from Zanele Malatsi and Kelsey Cannell at istore Sandton Drive
I inquired about stock availability for an iPhone in October 2024, when discussing upgrade options as they are able to do carrier upgrades like Telkom in store, I was advised by sales assistants Zanele Malatsi and Kelsey Cannell that I could trade in my existing iPhone, a few months before the contract ends, and put that as a deposit into the new contract. We go through this process and 95% done, with the new device out of the safe now, they inform me that the system is requiring a cash penalty payment of the remainder of the contract, AFTER verifying and activating the new contract, and sending communication to Telkom that I have taken the device. I did not want to pay this, but for whatever reason, they did not want to help further even with the option of payment and insisted we cancel and the device was returned, which would BLACKLIST my Telkom account for the next few months. I go back and forth with Telkom about this problem (which it actually isn't their problem to solve) and basically discover this sales assistant botched my entire Telkom profile and most people I ask to help have no authority to fix it or escalate it, which istore Sandton Drive should've fixed it. My communication attempts with the sales assistants to fix this were unhelpful. These people are ******! I'M SURE THIS SALES ASSISTANT ZANELE HAS MADE COMMISSION ON TAKING OUT A PHONE CONTRACT IN WHICH I DONT HAVE THE PHONE! I am still being debited every month for the new device in March 2026, 2 1/2 years later. The remainder of my old device's contract would've ended long ago in 2025 but it's not even on my profile anymore because of them. If you want to purchase at this store, make sure you DO NOT use the contract option, especially if Zanele Malatsi or Kelsey Cannell are helping you!
53 replies
3 months ago
Zero stars
I ordered an SSD from them on 23 December, the website said next day collection or delivery within a few business days. I knew I would've had to wait over public holidays but the treatment turned out to be extremely unprofessional. It's been nearly 3 weeks now without even receiving an order number or invoice, just a lousy message about them being closed (clearly indefinitely) for the holidays (which I only got after I had to ask after ordering). I've now had to open a dispute with my bank to get a refund because they are somehow unreachable despite the new business year starting a week ago.
0 replies
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3 (100%)