Anele M

They provided poor service with no intention to improve

I ordered an iPhone 14 pro on the 12th Dec 2025 on phonetradr, they promised that they'll deliver in 2 -7 business days . On the 18th of Dec 2025, I wrote an email to check on the status of my order, their answer was the phone they received didn't pass their quality check inspection. They promised that new stock will arrive tomorrow (following day) and they will conduct another inspection on the new stock they will deliver the phone. Time went by and on the 22nd dec 2025 I did reach out again, their response was that the courier service provider did not deliver the new stock but promised to deliver following day again. From then I have been writing emails they keep saying the same excuse that the courier did not deliver the new stock. Fast forward 6 Jan 2026 ,they said my quiry they have escalated it to there supervisor and they will immediately update me on the status of my order the next morning. And which they didn't and I was the one always asking for updates , they never once reached out first to tell me the status of my order.On the 7th I did advise them if they don't deliver my phone by the end of the week, I need to he refunded and there response was that they promise new stock will arrive Monday the 12th Jan 2026 which is today . They still haven't reach out to update me on the status of my order .