Alicia A

Almost Two Years Later – Still No Accountability from Motorworld Logistics

On 16 February 2024, one of Motorworld Logistics’ truck drivers (truck number MH47 to be very specific) collided with my vehicle while driving in moderate traffic. I immediately reported the incident by calling their call centre and was then put in touch with the driver’s supervisor, Gerhard, who advised me to submit the details via email. I promptly emailed the company with all the required information, including photographs of the damage, the accident report, and my personal details. After receiving no response, I followed up and was assisted by the company receptionist, who directed me to the correct contact person. I then resent all the information on 23 April 2024. On 24 April 2024, the HR Administrator confirmed via email that my claim had been forwarded to the department responsible for third-party claims. Unfortunately, this was the last correspondence I received from Motorworld Logistics. Despite multiple follow-ups since then, I have received no further communication or feedback. The complete lack of response and accountability has been extremely disappointing and unprofessional. It has now been almost two years since the incident, and this matter remains unresolved.