Michel M

ZERO ACCOUNTABILITY: Unresolved Claim for Lost Goods After Truck Accident

I am extremely disappointed and frustrated with the service (or lack thereof) from Duncan Logistics and Furniture Removals. I contracted them for a "Dedicated Delivery" from Midrand to Polokwane. During transit, their vehicle was involved in an accident, resulting in my clothing being lost, damaged, or ****** while in their care. Despite submitting a formal claim with a detailed valuation on 5 December 2025, and sending multiple follow-up emails and a formal Letter of Demand, the management has completely ghosted me. I have received zero feedback and no acknowledgement of their liability under the Consumer Protection Act (CPA). Now they are boasting it, telling me Good Luck with "your legal steps" It is unacceptable for a logistics company to go "radio silent" when a client’s belongings are lost due to an accident involving their own fleet. Their lack of professionalism and total disregard for customer service is shocking. Current Status: I have officially lodged a dispute with the Consumer Goods and Services Ombud (CGSO) and am proceeding with legal action Attorneys/Small Claims Court to recover my losses. Warning to others: Think twice before trusting Duncan Logistics with your goods. They are quick to take your money but will disappear the moment something goes wrong.