Lindsay L

Falcon Movers - Our worst experience

DO NOT USE THIS MOVING COMPANY UNDER ANY CIRCUMSTANCES I cannot overstate the incompetence, lack of accountability and unprofessionalism displayed by Falcon Movers and Logistics (Pty) Ltd ("Falcon"), owned by Chipo Nyamugama and Mduduzi David Mthembu. We were referred to Falcon by another moving company which came highly recommended, but was fully booked for the required dates. Blessing was the team lead at Falcon, for transport of the contents of our home from Johannesburg to Cape Town. Despite having done a walkthrough of our home a week prior to the move, Blessing announced, once the truck was packed, that some items would have to be transported a week later as they cannot fit into the truck. We now had to make arrangements with neighbours to store our things. From the outset, we were assured that a live location would be shared and that delivery would take two days. Neither transpired. Early in the morning of the scheduled Cape Town delivery date, Blessing told us the truck broke down in the Northen Cape. From that moment onward for the next few days, communication became incredibly difficult. He ignored/didn't return quite a handful of our calls, provided clearly misleading, confusing and/or false updates, became agitated when asked for updates and/or made decisions without consulting us (for example, have our goods stored overnight at a garage, the location of which we had no idea). Our goods took 5 days to arrive and we, together with our pets, had to find alternative accommodation. Many items were either completely broken, damaged or simply not there. Blessing then announced Paul at Bulls Removals would separately deliver the missing items, which they "left behind", as well as the items originally stored with our neighbours – zero communication on the "left behind" items prior to this point. Blessing went missing once Paul "took over", and we had similar communication and incompetence issues with Paul – at one point one item was supposedly in someone's garage in Ballito, but the owners were not home. Paul and Bulls Removals only delivered 13 days after the moving date. Again, items were broken. Even if I could give a negative rating, there would not be a figure in existence.