Muneera K

ANGRY AND HUMILIATED

Good day, I'd like to express my extreme disappointment with partners hair design in Cavendish square. I always bring my 4year old daughter for a fringe cut. Two months ago, we went for a fringe cut and the lady kindly told me that I need to change the shampoo I'm using as my daughter has a scalp issue. I was aware of this. I later went on the 5th January 2026 and a different lady refused to help us. She looked at my daughters hair, didn't say anything. She then called her colleague, looked at my daughters hair, walked away and started talking amongst themselves. My husband and I looked at each other like what's going on. Few minutes later they say that they cannot assist due to my daughters hair being infested with nits! WHAT??? I'm a pharmacist I know what nits is, they are bumpy, round and sticks. she would have been scratching her head, it would have been itchy. I told then she has a dandruff issue. They refused. They told me to check with a chemist. I told them I'm a pharmacist I know its not nits. Anyway despite the fact that I know what nits is I went to Carltons to get a second opinion, they confirmed it was not nits. i also went to Nu Pharmacy they also confirmed. I ALSO went to another hair salon and another person ALL CONFIRMED DANDRUFF. When I approached the lady at partners, she badmouthed Carltons!!! Said they don't know what they doing?! How unprofessional???!!!!!!Carltons was unfortunately booked but I was helped by a kind lady at Edge for Women at Cavendish eventually and I will NEVER go back to Partners. I've never felt so humiliated ever in my life. And please do your research on the difference between NITS and DANDRUFF!!!!!!