Ahmed M

Worst Airline Ever

During our journey with EgyptAir, we experienced prolonged and repeated flight delays, accompanied by inconsistent and misleading explanations provided by your staff. We were initially informed that delays were due to aircraft cleaning, only for this explanation to later change to unspecified “technical issues.” These contradictory statements raise serious concerns regarding transparency, operational preparedness, and compliance with passenger information obligations. As a direct and foreseeable consequence of these delays, we missed two confirmed connecting flights which resulted in significant disruption to our travel plans, financial loss, and inconvenience. No adequate rebooking assistance, compensation, or mitigation was provided at the time. Furthermore, the level of care extended to passengers during the delay was wholly insufficient. We were provided with cold meals, a packet of biscuits, and a small juice, which does not meet reasonable standards of passenger welfare, particularly in light of the duration of the delays and missed connections. We were also repeatedly relocated between gates G1 and G21, with minimal communication and no clear instructions. This lack of coordination and passenger management further compounded the disruption and distress experienced.