Active since Jan 2026
I received excellent service from Chandre van der Heever at Dotsure. Her emails were always kind and professional, and she responded quickly and efficiently to all my questions. I truly appreciated her friendly approach and the way she made the process smooth and stress-free. Thank you, Chandre, for your outstanding support!
I am only 19 years old and recently had a terrible experience with Lock Boys. I locked my keys in my car and called them for help. On the phone, they told me the total cost would be R295. At no point did they explain that this was only a call‑out fee or that there would be additional charges. When the technician arrived, they did not provide an invoice, did not disclose the full cost before unlocking my car, and simply went ahead with the job. After a one‑minute unlock on a standard car, they demanded R2190. This is outrageous and completely disproportionate. Their SMS message said “Call out is R295 and there might be additional costs the technician can decide.” But according to the Consumer Protection Act, service providers must give customers a proper estimate upfront and obtain consent before proceeding. Hiding behind vague wording and then springing excessive charges afterward is deceptive and ********. Lock Boys failed to comply with basic consumer rights: - No upfront disclosure of the full cost. - No invoice or written breakdown of charges. - Misleading representation of the “total cost.” This company’s practices are exploitative and dishonest. I strongly advise others never to contact Lock Boys. They disregard the Consumer Protection Act and take advantage of customers in vulnerable situations.
Yuri the technical support was amazing. I had a problem with my wifi I couldnt do peer to peer connection at all. Meaning I couldnt play online games. And I struggeled for a entire day to fix it but nothing worked. And yuri instantly just told me what to do and helped me. What a great guy!
The customer service was excellent. The lady was very kind and respectful and informed me of all the details accurately and effectively.
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