Lelanie K

Signarama Fourways - 0/10

Absolutely ********** experience with Signarama Fourways. I requested a quote for 2 different size options on Corex. The managing director at the print shop sent me a quote directly from his email. He supp**** me with a quote which looked good – the price difference from what I was currently paying to what he charged me was R30 per board. Current supplier I only take 24-48 at a time, so understandably at 120 boards this price would be discounted. This part is important because at the end of our conversation he blames me after admitting they *****ed up. Once I liaised with my client and he accepted the price, I sent Signarama director HIS OWN QUOTE back and highlighted the option I wanted to proceed with (I circled the option AND PRICE) and asked him to amend the quote accordingly. He sent me the quote back with the SAME price and as soon as we paid the deposit he phoned me and said that one of his staff members made a mistake, they worked on linear meter instead of square meter. He said he will ask around if he can get the material cheaper and I told him that we have made a similar mistake in the past and we honoured the agreement regardless. This was the first time he admitted it was their mistake. He then sent me this on email: “I have contacted various suppliers and unfortunately we have not been able to find the material at a more cost effective rate. Therefore, as much as it’s disappointing to both you and I, I am unable to fulfil this order and will need to refund you the monies paid. Please provide me with the banking details for the refund.” When I informed him my client rejected the refund he said: “I can't help that” TAKE NOTE that the difference between the quoted amount and the actual amount is R10212.00 – an amount he initially expected me to pay out of MY pocket because HIS staff made a mistake. When further discussing the matter he informed me the following: “Understandably the mistake is on our side but with you being in the signage industry the price should have raised red flags since you've been trying to get the job done for 2 years. Why doesn't your do the order?” Shifting the blame to me after admitting they *****ed up. From someone in the signage industry (and general business) we honour quotes and hold our staff accountable when they make errors. In all this communication not ONCE did I receive or note an apology, just a managing director getting ruder and ruder because of their own incompetence Will never ever EVER consider using this company again – upon legal counsel I was informed that it is ******* what he did and poor business practice. No accountability whatsoever. Would not recommend. EVER 0/10