Rachelle G

CSI Property Management: Power outages handled with vague communication and no accountability

I am an owner at Waterfall Ridge Apartments, Midrand, managed by CSI Property Management. During a recent disconnect of electricity, CSI did issue brief notices stating that they were “investigating the issue” and later that they were “awaiting a technician to reconnect power.” However, no explanation was provided as to why the power was cut in the first place, I know that it wasn’t from the municipality side as I called them to find out. Reconnection by default means that our bill was not paid. For owners and residents, electricity is an essential service. Simply stating that someone is “investigating” or “awaiting a technician” is not adequate communication. As an owner, I have a right to understand: • what caused the outage • whether it poses a recurring risk • and what steps are being taken to prevent it from happening again The outage itself is one of the recurring issues, but reactive, minimal updates with no transparency or follow-up reporting. This reflects poor management practice and a lack of accountability to owners who fund the estate through levies. This is only the most recent complaint. We have complaints from 3 years ago that still have not been dealt with.