CP
CSI Property Management
Claimed Business
CP
CSI Property Management
Claimed Business
33 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, CSI Property Management receives overwhelmingly negative feedback across multiple properties. Residents and owners consistently report prolonged power outages with inadequate communication, unresolved maintenance requests spanning months, and unfair deposit deductions upon move-out. Tenants describe rude and dismissive staff, billing discrepancies, and a lack of accountability from management. Noise complaints go unaddressed, disability needs are ignored, and security interactions are described as hostile. Many reviewers cite potential violations of the Rental Housing Act, particularly regarding deposit interest and tenant rights.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#5
in Real Estate
NPS Score
-93
Recommended: Unlikely
Review Distribution
1|33 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About CSI Property Management
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePN
Patricia N
1 reviews | Active since Jan 2020
27 Feb 2026, 11:41
Worst customer service
Worst customer service. When I moved in my property in 2024 I was supposed to get 2 car stickers for gate access. However, I was given 1 with promise to get the second. Now after over a year, I am told I need to buy the 2nd sticker. 1. This was part of induction and should have been delivered. 2. I pay for services which are up to date. I shouldn't be treated this way. I am told the decision must be taken by superiors since documents are not in order. It is evident that either CSI is not audited or I'm being **** to. It's not about the sticker but honoring a service as a provider and respecting customers.
Helpful (0)
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Patricia N
1 reviews | Active since Jan 2020
27 Feb 2026, 11:41
Worst customer service
Worst customer service. When I moved in my property in 2024 I was supposed to get 2 car stickers for gate access. However, I was given 1 with promise to get the second. Now after over a year, I am told I need to buy the 2nd sticker. 1. This was part of induction and should have been delivered. 2. I pay for services which are up to date. I shouldn't be treated this way. I am told the decision must be taken by superiors since documents are not in order. It is evident that either CSI is not audited or I'm being **** to. It's not about the sticker but honoring a service as a provider and respecting customers.
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Replies (0)JB
Jessica B
1 reviews | Active since Jan 2020
10 Feb 2026, 12:53
Bad Management at Broadwalk Heights
I am a resident at Broadwalk Heights PTA. CSI takes no accountability for the poor management of the estate. We had a power outage for 72 hours and the agent Willem kept being rude on WhatsApp to residents. I am so disappointed
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Jessica B
1 reviews | Active since Jan 2020
10 Feb 2026, 12:53
Bad Management at Broadwalk Heights
I am a resident at Broadwalk Heights PTA. CSI takes no accountability for the poor management of the estate. We had a power outage for 72 hours and the agent Willem kept being rude on WhatsApp to residents. I am so disappointed
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Replies (0)RG
Rachelle G
1 reviews | Active since Jan 2020
20 Jan 2026, 18:14
CSI Property Management: Power outages handled with vague communication and no accountability
I am an owner at Waterfall Ridge Apartments, Midrand, managed by CSI Property Management. During a recent disconnect of electricity, CSI did issue brief notices stating that they were “investigating the issue” and later that they were “awaiting a technician to reconnect power.” However, no explanation was provided as to why the power was cut in the first place, I know that it wasn’t from the municipality side as I called them to find out. Reconnection by default means that our bill was not paid. For owners and residents, electricity is an essential service. Simply stating that someone is “investigating” or “awaiting a technician” is not adequate communication. As an owner, I have a right to understand: • what caused the outage • whether it poses a recurring risk • and what steps are being taken to prevent it from happening again The outage itself is one of the recurring issues, but reactive, minimal updates with no transparency or follow-up reporting. This reflects poor management practice and a lack of accountability to owners who fund the estate through levies. This is only the most recent complaint. We have complaints from 3 years ago that still have not been dealt with.
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Rachelle G
1 reviews | Active since Jan 2020
20 Jan 2026, 18:14
CSI Property Management: Power outages handled with vague communication and no accountability
I am an owner at Waterfall Ridge Apartments, Midrand, managed by CSI Property Management. During a recent disconnect of electricity, CSI did issue brief notices stating that they were “investigating the issue” and later that they were “awaiting a technician to reconnect power.” However, no explanation was provided as to why the power was cut in the first place, I know that it wasn’t from the municipality side as I called them to find out. Reconnection by default means that our bill was not paid. For owners and residents, electricity is an essential service. Simply stating that someone is “investigating” or “awaiting a technician” is not adequate communication. As an owner, I have a right to understand: • what caused the outage • whether it poses a recurring risk • and what steps are being taken to prevent it from happening again The outage itself is one of the recurring issues, but reactive, minimal updates with no transparency or follow-up reporting. This reflects poor management practice and a lack of accountability to owners who fund the estate through levies. This is only the most recent complaint. We have complaints from 3 years ago that still have not been dealt with.
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Replies (0)MJ
Marshall J
1 reviews | Active since Jan 2020
16 Jan 2026, 15:18
Poor service and lack of accountabity
I had an electrical fault i reported since 25 august 2025 about electricity and paint i exhousted all options i spoke to the site guys and reported to tayron domony the guys has high level of incompitency since august and his excuse is they send u an SMS but to my knowledge no ome send me an sms , how do u send an sms in todays time , he promised me tht someone will come sought the power but its 6 in the evening he takes no accountabity uncouth and very rude , my food has spoiled , its more than 5 month , its sad tht he does not take accountability and the company does not hold him accountable , six month and yoy say they send you an sms and when i asked him to send me the sms tht showed they come he dd not ,its very sad 2026 your excuse is an sms
Helpful (0)
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Marshall J
1 reviews | Active since Jan 2020
16 Jan 2026, 15:18
Poor service and lack of accountabity
I had an electrical fault i reported since 25 august 2025 about electricity and paint i exhousted all options i spoke to the site guys and reported to tayron domony the guys has high level of incompitency since august and his excuse is they send u an SMS but to my knowledge no ome send me an sms , how do u send an sms in todays time , he promised me tht someone will come sought the power but its 6 in the evening he takes no accountabity uncouth and very rude , my food has spoiled , its more than 5 month , its sad tht he does not take accountability and the company does not hold him accountable , six month and yoy say they send you an sms and when i asked him to send me the sms tht showed they come he dd not ,its very sad 2026 your excuse is an sms
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Replies (0)GT
Gift T
1 reviews | Active since Jan 2020
8 Jan 2026, 13:27
URGENT: Formal Complaint - Sustained Power Outage and Lack of Management
I am writing to formally lodge a complaint regarding the handling of the current power outage at Midriver Estate, which began on Tuesday evening. It has been confirmed by the Energy Department that this is an internal fault on the estate's end. Despite this, there has been a severe lack of urgency in dispatching a technician to resolve the issue. Since the resignation of the Estate Manager, communication has been non-existent, and our queries are not being taken seriously. It is unacceptable that the company is aggressive regarding rent collection but fails to uphold its end of the lease agreement by providing a habitable environment with working utilities. Furthermore, because of this delay, the groceries in our refrigerators are spoiling. We expect a clear plan for: 1. Immediate restoration of power. 2. Accountability for the loss of perishables due to your negligence in organizing a technician. 3. A dedicated point of contact now that the Estate Manager has left. Please respond with an update immediately. Regards
Helpful (0)
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Gift T
1 reviews | Active since Jan 2020
8 Jan 2026, 13:27
URGENT: Formal Complaint - Sustained Power Outage and Lack of Management
I am writing to formally lodge a complaint regarding the handling of the current power outage at Midriver Estate, which began on Tuesday evening. It has been confirmed by the Energy Department that this is an internal fault on the estate's end. Despite this, there has been a severe lack of urgency in dispatching a technician to resolve the issue. Since the resignation of the Estate Manager, communication has been non-existent, and our queries are not being taken seriously. It is unacceptable that the company is aggressive regarding rent collection but fails to uphold its end of the lease agreement by providing a habitable environment with working utilities. Furthermore, because of this delay, the groceries in our refrigerators are spoiling. We expect a clear plan for: 1. Immediate restoration of power. 2. Accountability for the loss of perishables due to your negligence in organizing a technician. 3. A dedicated point of contact now that the Estate Manager has left. Please respond with an update immediately. Regards
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Replies (0)JH
JACOB H
1 reviews | Active since Jan 2020
7 Jan 2026, 13:48
CSI RENTALS SHORT CHANGING MY DEPOSIT
I have been renting an apartment with CSI for the past five years at unit 410 Oxford Heights. I note the exorbitant repairs purportedly conducted at my previous Unit much to my discontent. According to CSI I am only entitled to a meager R500 out of a possible R 7200 refund, which is utterly shocking. Let us assume they are right, this refund falls short of legislative prescripts because my deposit was paid in August 2020, just over five years ago, and according to the Rental Housing Act, this deposit should have been invested in an interest bearing account, from the date I moved in up until now. I have never been furnished with proof to that effect let alone a statement. Assuming CSI is a law abiding letting company, my invested deposit should have accumulated and accrued substantial interest by now. I contemptuously reject the inflated "repairs" conducted at the unit. The idea is to make sure that they pay as little deposit as possible to short change outgoing tenants and this I shall challenge with everything in me. As an admitted attorney who is vested in the law, I cannot possibly let this go unchallenged. Further, the so called repairs conducted on the unit are unreasonable and clearly inflated. I hereby request the statement on my invested deposit, failing which, I demand that my deposit be paid in full. I hereby request a response within 24 hours or I shall proceed to approach the Rental Housing Tribunal or a civil court for relief to obtain judgment.
Helpful (0)
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JACOB H
1 reviews | Active since Jan 2020
7 Jan 2026, 13:48
CSI RENTALS SHORT CHANGING MY DEPOSIT
I have been renting an apartment with CSI for the past five years at unit 410 Oxford Heights. I note the exorbitant repairs purportedly conducted at my previous Unit much to my discontent. According to CSI I am only entitled to a meager R500 out of a possible R 7200 refund, which is utterly shocking. Let us assume they are right, this refund falls short of legislative prescripts because my deposit was paid in August 2020, just over five years ago, and according to the Rental Housing Act, this deposit should have been invested in an interest bearing account, from the date I moved in up until now. I have never been furnished with proof to that effect let alone a statement. Assuming CSI is a law abiding letting company, my invested deposit should have accumulated and accrued substantial interest by now. I contemptuously reject the inflated "repairs" conducted at the unit. The idea is to make sure that they pay as little deposit as possible to short change outgoing tenants and this I shall challenge with everything in me. As an admitted attorney who is vested in the law, I cannot possibly let this go unchallenged. Further, the so called repairs conducted on the unit are unreasonable and clearly inflated. I hereby request the statement on my invested deposit, failing which, I demand that my deposit be paid in full. I hereby request a response within 24 hours or I shall proceed to approach the Rental Housing Tribunal or a civil court for relief to obtain judgment.
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Replies (0)TM
Thembisile M
1 reviews | Active since Jan 2020
7 Jan 2026, 09:09
Sanridge Height Apartment Unit 197B
I moved into Sanridge Heights Apartments, Unit 197B, on 16 November 2025. At the time, I moved in with only my living room furniture, as my bedroom furniture had not yet arrived. While waiting for my bed, I slept on the sofa and kept my clothes and a bucket in the bedroom. During this period, I noticed that the bucket in the bedroom had been urinated in. Initially, I thought this might have happened accidentally during the night. However, on 26 November 2025, while I was sleeping in the living room, the same incident occurred again. This made me feel very insecure and unsafe, as I could not identify what was causing this. Due to this situation, I delayed the delivery of my bed until I could understand what might be entering the bedroom. On 15 December 2025, I thoroughly cleaned the bedroom, locked the door, and closed all the windows before leaving to go home. When I returned on 4 January 2026 and went straight to the bedroom, I found unfami**** items and, once again, urine in the bucket. I live alone and have never slept in the bedroom since moving into the unit. This ongoing situation has caused me extreme distress, and I no longer feel safe or comfortable staying in this unit. I am unable to sleep at night due to fear and anxiety. I kindly request management’s urgent assistance, including a full investigation into this matter and an immediate transfer to another unit. I am genuinely concerned for my safety and would appreciate being transferred as soon as possible. Your cooperation and support in this matter will be greatly appreciated. They dont treat mmatter as urgent they keep on dragging me. Bianca is keep on telling me that they will respond to me. I need my deposit as soon as possible.
Helpful (0)
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Thembisile M
1 reviews | Active since Jan 2020
7 Jan 2026, 09:09
Sanridge Height Apartment Unit 197B
I moved into Sanridge Heights Apartments, Unit 197B, on 16 November 2025. At the time, I moved in with only my living room furniture, as my bedroom furniture had not yet arrived. While waiting for my bed, I slept on the sofa and kept my clothes and a bucket in the bedroom. During this period, I noticed that the bucket in the bedroom had been urinated in. Initially, I thought this might have happened accidentally during the night. However, on 26 November 2025, while I was sleeping in the living room, the same incident occurred again. This made me feel very insecure and unsafe, as I could not identify what was causing this. Due to this situation, I delayed the delivery of my bed until I could understand what might be entering the bedroom. On 15 December 2025, I thoroughly cleaned the bedroom, locked the door, and closed all the windows before leaving to go home. When I returned on 4 January 2026 and went straight to the bedroom, I found unfami**** items and, once again, urine in the bucket. I live alone and have never slept in the bedroom since moving into the unit. This ongoing situation has caused me extreme distress, and I no longer feel safe or comfortable staying in this unit. I am unable to sleep at night due to fear and anxiety. I kindly request management’s urgent assistance, including a full investigation into this matter and an immediate transfer to another unit. I am genuinely concerned for my safety and would appreciate being transferred as soon as possible. Your cooperation and support in this matter will be greatly appreciated. They dont treat mmatter as urgent they keep on dragging me. Bianca is keep on telling me that they will respond to me. I need my deposit as soon as possible.
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Replies (0)SG
Sifiso G
1 reviews | Active since Jan 2020
1 Jan 2026, 12:03
FAILING RESIDENTS
I'm currently staying at (Oxford Heights) Montana I have been complaining about a lady who stays in my block 7 for months now she plays music loud and she throws cigarettes buds on top people's balcony. The place has turned into Marabastad the noise every weekend and some of us we staying with our families we bought this place so that we can have quality time but it's becoming a nightmare daily we can't sleep at times we have to call security guards over and over she insults security guards or not open the door at all. We have been complaining about this lady but she keeps on doing the same thing I have even given up to call security because she treats them like TRASH. The management of Oxford needs to pull up their socks or the value of this place will definitely drop.We have been having AGM's but nothing gets implemented its like we wasting our time in those meetings. CSI I feel like is failing us. Your assistance on this matter will be highly appreciated.
Helpful (0)
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Sifiso G
1 reviews | Active since Jan 2020
1 Jan 2026, 12:03
FAILING RESIDENTS
I'm currently staying at (Oxford Heights) Montana I have been complaining about a lady who stays in my block 7 for months now she plays music loud and she throws cigarettes buds on top people's balcony. The place has turned into Marabastad the noise every weekend and some of us we staying with our families we bought this place so that we can have quality time but it's becoming a nightmare daily we can't sleep at times we have to call security guards over and over she insults security guards or not open the door at all. We have been complaining about this lady but she keeps on doing the same thing I have even given up to call security because she treats them like TRASH. The management of Oxford needs to pull up their socks or the value of this place will definitely drop.We have been having AGM's but nothing gets implemented its like we wasting our time in those meetings. CSI I feel like is failing us. Your assistance on this matter will be highly appreciated.
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