LK
Lindy K
Active since Oct 2020
17
Reviews
0
Industries
Reviews
17 reviews4 months ago
Bad service
I am writing to formally lodge a complaint regarding the unacceptable service I experienced at the time of vehicle collection. On the date of my booking, I successfully made full payment for the vehicle rental. However, upon arrival to collect the vehicle, I was informed that the rental was being declined due to an alleged poor credit record. This information was only communicated after payment had already been made, which I find highly unprofessional and unfair. At no point prior to payment was I informed that a credit record check would affect my booking or that it could result in a declined collection. Had this requirement been clearly communicated upfront, I would have been able to make an informed decision before proceeding with payment. As a result of this late decision, I was inconvenienced, embarrassed, and placed under unnecessary stress, especially as arrangements had already been made based on the confirmed booking and payment. I request the following: A full explanation as to why this requirement was not disclosed prior to payment. Confirmation of a full refund (if not already processed). Steps Sani Car Rental will take to ensure that future customers are clearly informed of all requirements before payment is accepted. I trust that this matter will be treated with urgency and professionalism. I look forward to your prompt response and resolution. Kind regards, Lindiwe Kunene
0 replies
7 months ago
Bad
Urgent Complaint Regarding Incorrect Booking – Billy G Gold Reef City Dear Billy G Gold Reef City Management, I am writing to formally lodge a complaint regarding a serious issue with my recent booking. I personally visited Billy G Gold Reef City to view the venue and was provided with booking details. Upon returning home, I completed the booking process and made payment in good faith, believing I was booking with Gold Reef City. Unfortunately, I have since discovered that, without my knowledge, my booking was processed under Billy G Montecasino instead. This has caused a major problem, as my guests and I were under the clear impression that the event would be held at Gold Reef City. Invitations have already been sent out, and preparations are underway with Gold Reef City as the chosen venue. To make matters worse, I have now been informed that Gold Reef City is fully booked and unable to cater for my event. This situation is highly distressing and unfair, as it was not due to any fault or negligence on my part. I urgently request that management intervene to: 1. Honor my booking at Gold Reef City despite the error, or 2. Provide an immediate and fair alternative solution that does not disrupt my confirmed plans, guests, and commitments. This matter is extremely time-sensitive and has already caused undue stress and inconvenience. I trust that Billy G will take full responsibility for this error and assist me in resolving it urgently. I look forward to your immediate response.
53 replies
7 months ago
Bad
Urgent Complaint Regarding Incorrect Booking – Billy G Gold Reef City Dear Billy G Gold Reef City Management, I am writing to formally lodge a complaint regarding a serious issue with my recent booking. I personally visited Billy G Gold Reef City to view the venue and was provided with booking details. Upon returning home, I completed the booking process and made payment in good faith, believing I was booking with Gold Reef City. Unfortunately, I have since discovered that, without my knowledge, my booking was processed under Billy G Montecasino instead. This has caused a major problem, as my guests and I were under the clear impression that the event would be held at Gold Reef City. Invitations have already been sent out, and preparations are underway with Gold Reef City as the chosen venue. To make matters worse, I have now been informed that Gold Reef City is fully booked and unable to cater for my event. This situation is highly distressing and unfair, as it was not due to any fault or negligence on my part. I urgently request that management intervene to: 1. Honor my booking at Gold Reef City despite the error, or 2. Provide an immediate and fair alternative solution that does not disrupt my confirmed plans, guests, and commitments. This matter is extremely time-sensitive and has already caused unduestress and inconvenience. I trust that Billy G will take full responsibility for this error and assist me in resolving it urgently. I look forward to your immediate response. Visited the branch today to follow up and i was didnt find Joy
0 replies
11 months ago
Bad,no feedback
I appointed an attorney to represent me and remove my name from the Debt Review as I can now afford to pay my debts, it's been a back-to-back email with no response, as consumer I need to know where I stand, I have a right to know if i can be assisted or not, as a business we need to buy properties and vehicles to keep the business rolling.
58 replies
13 months ago
Disputed transaction
I disputed in traction in 2024 with the bank and stopped my card,I did not order a new card ever since.Today the same merchant debited my account again I'm failing understand why,I did not engage on that transaction,the merchant was not 3d secured when the transaction took place I did not receive even an OTP. Deal with matter or we are going to ombudsman
53 replies
15 months ago
Bad
I bought a laptop at this store in 2022 with a it was booked 3 time's already I had to get rid if that laptop. I bought another one again in 2024 and within 6 months it's booked for repairs been struggling to my laptop return Been at store 2 times already to follow and it different story everyday,I'm told DSV is been delaying my delivery.Im totally inconvenienced with this situation and I'm not going back to the shop again to collect,I want it delivered to my house within the next 48 hours.
0 replies
15 months ago
Bad
I bought a laptop at this store in 2022 with a it was booked 3 time's already I had to get rid if that laptop. I bought another one again in 2024 and within 6 months it's booked for repairs been struggling to my laptop return Been at store 2 times already to follow and it different story everyday,I'm told DSV is been delaying my delivery.Im totally inconvenienced with this situation and I'm not going back to the shop again to collect,I want it delivered to my house within the next 48 hours.
0 replies
16 months ago
Bad
I paid R210 to my DSTV today and I expected for the channels to work to my surprise I'm told I need to pay R139,36 and I'm failing to understand why,this has been happening for quit sometime and now I have head enough my package is the one for less than R200 now I need to pay double that?I need an explanation to this nonsense I'm tired of being ripped of by DSTV,I'm a customer for years but this is getting out of hand.
56 replies
17 months ago
Bad service
I walked in at one of their branches in Kliprivier,spoke to security from IMvula who told me I can't go inside unless I have an appointment,fair enough but who do I talk to about making an appointment the security cared less,eventually one staff member finaly showed up and she promised to get me information about the appoand and we waited for over an hour just to get that information,finally this other guy decided to assist us and get us the information we needed. The security guards at your premises don't care about your business I don't think you need people like that around.
0 replies
17 months ago
SLA
I had an online transaction going off my Capitec account this morning, the transactions and I had nothing to do with it, the transaction did not go via my app was authorization mean the merchant is not 3D secured, No OTP was sent to me to verify the transaction and now I'm being told that the matter will be resolved with the next 14 working days, I'm the customer and I'm now inconvenience because the transaction that I didn't authorize I want my money returned into my account before close of business today i need to pay for bond tonight.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
16 (94.11764705882354%)