T
Twinsaver
Unclaimed Business
T
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Twinsaver
Twinsaver has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Twinsaver across 31 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
24 Nov 2025, 09:34
Complaint: Disinfectant Wet Wipes - Lack of Interest In Resolving the Complaint
Good Day I sent a complaint email to: consumercare@twinsaver.co.za, on 28 October regarding the seal of the Disinfecta Personal Care Wet Wipes. Sandile Magagula responded to me on 29 Oct, even addressing me by wrong name. I have been following up but to no avail. Sandile Magagula <sandile.magagula@twinsaver.co.za> Attachments Oct 29, 2025, 10:37 AM to Thando, Kefiloe, Pertunia, Nomawonga, me Good day Jagdish, Thank you for reaching out to us about your concerns with our product. We apologize for any inconvenience or disappointment caused, your satisfaction is our top priority and aim to resolve this issue promptly. Kindly provide us with below highlighted details to help log an official complaint: • Complainants name, surname, and contact number . (Recorded as Vashnee Govender ) • Picture of the Batch Number (This will either be TGG, TSC or TGN with an alphabet followed by time & date, it can be found on the packaging or inside the core of the toilet paper). Please look on the other toilet rolls for the batch number. • A physical address is required for a sample collection to further investigate on the quality of the product. • Kindly provide the date, store and amount spent on the product. A suitable time range(08:00-17:00) and date (Monday to Friday) for sample collection. Picture of the defective product from different angles. Please refraining from using the product until the investigation has been completed. Apologies for any inconveniences caused. Your response will be highly appreciated. Regards, Sandile Vashnee Govender <11vash84@gmail.com> Attachments Wed, Oct 29, 3:02 PM to Sandile, Thando, Kefiloe, Pertunia, Nomawonga I responded with the details required on 29 October but since, the item hasn't been collected and no feedback has been received. Hi Sandile Whose Jagdish? Must the product be collected when the seal is missing as it fell off? Contact Number as per my signature 0844077363 Image attached for the batch number. I don't see a number starting with TGG, TSC or TGN. Physical Address: 73 Bosworth Road Alrode Alberton 1449 I purchased the product from Dischem Clearwater or Strubens Valley. Price is the normal selling price. I don't have the proof of purchase but it can be checked via my Dischem benefit card. Item can be collected anytime between 10am and 3pm, Monday to Friday. Images attacGood Day I sent a complaint email to: consumercare@twinsaver.co.za, on 28 October regarding the seal of the Disinfecta Personal Care Wet Wipes. Sandile Magagula responded to me on 29 Oct, even addressing me by wrong name. I have been following up but to no avail. Sandile Magagula <sandile.magagula@twinsaver.co.za> Attachments Oct 29, 2025, 10:37 AM to Thando, Kefiloe, Pertunia, Nomawonga, me Good day Jagdish, Thank you for reaching out to us about your concerns with our product. We apologize for any inconvenience or disappointment caused, your satisfaction is our top priority and aim to resolve this issue promptly. Kindly provide us with below highlighted details to help log an official complaint: • Complainants name, surname, and contact number . (Recorded as Vashnee Govender ) • Picture of the Batch Number (This will either be TGG, TSC or TGN with an alphabet followed by time & date, it can be found on the packaging or inside the core of the toilet paper). Please look on the other toilet rolls for the batch number. • A physical address is required for a sample collection to further investigate on the quality of the product. • Kindly provide the date, store and amount spent on the product. A suitable time range(08:00-17:00) and date (Monday to Friday) for sample collection. Picture of the defective product from different angles. Please refraining from using the product until the investigation has been completed. Apologies for any inconveniences caused. Your response will be highly appreciated. Regards, Sandile I responded with the details required on 29 October but since, the item hasn't been collected and no feedback has been received. My complaint has been ignored. Vashnee Govender <11vash84@gmail.com> Attachments Wed, Oct 29, 3:02 PM to Sandile, Thando, Kefiloe, Pertunia, Nomawonga Hi Sandile Whose Jagdish? Must the product be collected when the seal is missing as it fell off? Contact Number as per my signature 0844077363 Image attached for the batch number. I don't see a number starting with TGG, TSC or TGN. Physical Address: 73 Bosworth Road Alrode Alberton 1449 I purchased the product from Dischem Clearwater or Strubens Valley. Price is the normal selling price. I don't have the proof of purchase but it can be checked via my Dischem benefit card. Item can be collected anytime between 10am and 3pm, Monday to Friday. Images attached from all angles. Vashnee Govender Email: 11vash84@gmail.com
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Nov 2025, 09:34
Complaint: Disinfectant Wet Wipes - Lack of Interest In Resolving the Complaint
Good Day I sent a complaint email to: consumercare@twinsaver.co.za, on 28 October regarding the seal of the Disinfecta Personal Care Wet Wipes. Sandile Magagula responded to me on 29 Oct, even addressing me by wrong name. I have been following up but to no avail. Sandile Magagula <sandile.magagula@twinsaver.co.za> Attachments Oct 29, 2025, 10:37 AM to Thando, Kefiloe, Pertunia, Nomawonga, me Good day Jagdish, Thank you for reaching out to us about your concerns with our product. We apologize for any inconvenience or disappointment caused, your satisfaction is our top priority and aim to resolve this issue promptly. Kindly provide us with below highlighted details to help log an official complaint: • Complainants name, surname, and contact number . (Recorded as Vashnee Govender ) • Picture of the Batch Number (This will either be TGG, TSC or TGN with an alphabet followed by time & date, it can be found on the packaging or inside the core of the toilet paper). Please look on the other toilet rolls for the batch number. • A physical address is required for a sample collection to further investigate on the quality of the product. • Kindly provide the date, store and amount spent on the product. A suitable time range(08:00-17:00) and date (Monday to Friday) for sample collection. Picture of the defective product from different angles. Please refraining from using the product until the investigation has been completed. Apologies for any inconveniences caused. Your response will be highly appreciated. Regards, Sandile Vashnee Govender <11vash84@gmail.com> Attachments Wed, Oct 29, 3:02 PM to Sandile, Thando, Kefiloe, Pertunia, Nomawonga I responded with the details required on 29 October but since, the item hasn't been collected and no feedback has been received. Hi Sandile Whose Jagdish? Must the product be collected when the seal is missing as it fell off? Contact Number as per my signature 0844077363 Image attached for the batch number. I don't see a number starting with TGG, TSC or TGN. Physical Address: 73 Bosworth Road Alrode Alberton 1449 I purchased the product from Dischem Clearwater or Strubens Valley. Price is the normal selling price. I don't have the proof of purchase but it can be checked via my Dischem benefit card. Item can be collected anytime between 10am and 3pm, Monday to Friday. Images attacGood Day I sent a complaint email to: consumercare@twinsaver.co.za, on 28 October regarding the seal of the Disinfecta Personal Care Wet Wipes. Sandile Magagula responded to me on 29 Oct, even addressing me by wrong name. I have been following up but to no avail. Sandile Magagula <sandile.magagula@twinsaver.co.za> Attachments Oct 29, 2025, 10:37 AM to Thando, Kefiloe, Pertunia, Nomawonga, me Good day Jagdish, Thank you for reaching out to us about your concerns with our product. We apologize for any inconvenience or disappointment caused, your satisfaction is our top priority and aim to resolve this issue promptly. Kindly provide us with below highlighted details to help log an official complaint: • Complainants name, surname, and contact number . (Recorded as Vashnee Govender ) • Picture of the Batch Number (This will either be TGG, TSC or TGN with an alphabet followed by time & date, it can be found on the packaging or inside the core of the toilet paper). Please look on the other toilet rolls for the batch number. • A physical address is required for a sample collection to further investigate on the quality of the product. • Kindly provide the date, store and amount spent on the product. A suitable time range(08:00-17:00) and date (Monday to Friday) for sample collection. Picture of the defective product from different angles. Please refraining from using the product until the investigation has been completed. Apologies for any inconveniences caused. Your response will be highly appreciated. Regards, Sandile I responded with the details required on 29 October but since, the item hasn't been collected and no feedback has been received. My complaint has been ignored. Vashnee Govender <11vash84@gmail.com> Attachments Wed, Oct 29, 3:02 PM to Sandile, Thando, Kefiloe, Pertunia, Nomawonga Hi Sandile Whose Jagdish? Must the product be collected when the seal is missing as it fell off? Contact Number as per my signature 0844077363 Image attached for the batch number. I don't see a number starting with TGG, TSC or TGN. Physical Address: 73 Bosworth Road Alrode Alberton 1449 I purchased the product from Dischem Clearwater or Strubens Valley. Price is the normal selling price. I don't have the proof of purchase but it can be checked via my Dischem benefit card. Item can be collected anytime between 10am and 3pm, Monday to Friday. Images attached from all angles. Vashnee Govender Email: 11vash84@gmail.com
0
Replies (0)LK
Lindy K
1 reviews | Active since Jan 2020
25 Nov 2024, 09:22
Bad service
I walked in at one of their branches in Kliprivier,spoke to security from IMvula who told me I can't go inside unless I have an appointment,fair enough but who do I talk to about making an appointment the security cared less,eventually one staff member finaly showed up and she promised to get me information about the appoand and we waited for over an hour just to get that information,finally this other guy decided to assist us and get us the information we needed. The security guards at your premises don't care about your business I don't think you need people like that around.
Helpful (0)
|Replies (0)LK
Lindy K
1 reviews | Active since Jan 2020
25 Nov 2024, 09:22
Bad service
I walked in at one of their branches in Kliprivier,spoke to security from IMvula who told me I can't go inside unless I have an appointment,fair enough but who do I talk to about making an appointment the security cared less,eventually one staff member finaly showed up and she promised to get me information about the appoand and we waited for over an hour just to get that information,finally this other guy decided to assist us and get us the information we needed. The security guards at your premises don't care about your business I don't think you need people like that around.
0
Replies (0)NG
Noxolo G
1 reviews | Active since Jan 2020
16 Jun 2024, 06:02
Twinsaver
The 1 ply toilet paper is now a different paper. Now most companies are cutting costs and quality at the consumers expense. I never took notice till this week when I used it my strawberry pudding started burning. I had thought previously it's because I bought from our local shop maybe they sell inferior product. However this I bought from shoprite hhaybo.
Helpful (0)
|Replies (0)NG
Noxolo G
1 reviews | Active since Jan 2020
16 Jun 2024, 06:02
Twinsaver
The 1 ply toilet paper is now a different paper. Now most companies are cutting costs and quality at the consumers expense. I never took notice till this week when I used it my strawberry pudding started burning. I had thought previously it's because I bought from our local shop maybe they sell inferior product. However this I bought from shoprite hhaybo.
0
Replies (0)SM
UX
Unathi X
1 reviews | Active since Jan 2020
20 Oct 2023, 09:42
Poor Management at Twinsaver Belville
I have never had to write about Nampak on any level but they have put in place currently a very *********** HR Manager ( called Dominic in the Belville branch who does not know anything about the job she is doing. She has delayed my Mother's Retirement fund from Sanlam because of such incompetence and not knowing how to do her Job. Such behaviour is not exceptable. I need a senior at Twinsaver to tell me how can such a person be put in such a role. These are people's life's we are talking about does this mean the company does not care about their employees.
Helpful (0)
|Replies (0)UX
Unathi X
1 reviews | Active since Jan 2020
20 Oct 2023, 09:42
Poor Management at Twinsaver Belville
I have never had to write about Nampak on any level but they have put in place currently a very *********** HR Manager ( called Dominic in the Belville branch who does not know anything about the job she is doing. She has delayed my Mother's Retirement fund from Sanlam because of such incompetence and not knowing how to do her Job. Such behaviour is not exceptable. I need a senior at Twinsaver to tell me how can such a person be put in such a role. These are people's life's we are talking about does this mean the company does not care about their employees.
0
Replies (0)MM
Mark M
1 reviews | Active since Jan 2020
18 Oct 2023, 06:29
Poor quality
I have been purchasing Twin Saver 3 Ply toilet rolls for about 5 years now. 3 days ago I found that the perforations on the toilet rolls were offset and bigger. Also on some toilet rolls there was little perforations making it difficult to use, hence causing wastage. Upon further investigation I noticed that the 3 ply wasn't 3 Ply, but 2 Ply I sent an email with photos to show proof of my experience to Twinsaver. Got an email from agent interrogating me regarding my report. I will move forward and use a different brand moving forward Very disappointed customer 😒
Helpful (0)
|Replies (0)MM
Mark M
1 reviews | Active since Jan 2020
18 Oct 2023, 06:29
Poor quality
I have been purchasing Twin Saver 3 Ply toilet rolls for about 5 years now. 3 days ago I found that the perforations on the toilet rolls were offset and bigger. Also on some toilet rolls there was little perforations making it difficult to use, hence causing wastage. Upon further investigation I noticed that the 3 ply wasn't 3 Ply, but 2 Ply I sent an email with photos to show proof of my experience to Twinsaver. Got an email from agent interrogating me regarding my report. I will move forward and use a different brand moving forward Very disappointed customer 😒
0
Replies (0)SI
Stuart I
1 reviews | Active since Jan 2020
2 Aug 2023, 08:01
Horrible product quality
Shoddy kitchen towel. Never tears around apparent perforation so you end up with a torn piece of paper in your hand regardless of how careful you are. Shame on them. Will never buy their product again.
Helpful (0)
|Replies (0)SI
Stuart I
1 reviews | Active since Jan 2020
2 Aug 2023, 08:01
Horrible product quality
Shoddy kitchen towel. Never tears around apparent perforation so you end up with a torn piece of paper in your hand regardless of how careful you are. Shame on them. Will never buy their product again.
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Replies (0)