Active since Dec 2012
116
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116 reviews1 month ago
Pathetic Service-Can't get through to the call centre
Mweb is the worst network provider. The calls take forever to get answered and when a representative answers, the call gets cut. I have dialed numerous times and the one time code can proof the time I called today, 2 March 2026. After numerous calls of holding on only for the call to drop, I am now number 9 on the another call. They really need to employ more agents as this is just pathetic to be waiting to speak to a representative for soo long. This is always the situation and I have complained before but it's nothing is done to improve the time it takes for the calls to get answered. Who has airtime to hold on the damn phone for soo long? The Mweb App is just as useless. I tried the Live Chat which gives an error to update the App. I tried to update the App, it gives another error. It's 2026, Mweb just doesn't provide a convenient platform for customers to get through to a representative. I just can't get to anyone in accounts or sales to assist to downgrade or cancel my contract. You will regret taking a contract with Mweb. Dave yourself the frustration and check which network provider provides a better service.
53 replies
3 months ago
Bonitas Medical Fund Standards Drop
Good Day Bonitas is failing as a medical aid provider. Due to the Boncap option being a low cost medical aid, hospitals that were within the radius of my residence have been removed from the Boncap network. As a pensioner without owning a vehicle or having a driver's licence, will have to travel to far away hospitals to get treatment. What is the difference between going to the government hospital in the area versus travelling out of the facinity to get to a Boncap network hospital? Bonitas is basically saying that if you can't afford to upgrade the plan, tough luck as we don't care about your health or inconvenince to travel to the outskirts network hospitals!! I called Chatsmed Hospital and was advised that Bonitas removed Chatsmed Garden Hospitals and it isn't that the hospital removed the Boncap option due to the rates. I am very disappointed that it was not considered that the hospitals are not convenient and very limited. It seems as if the hospitals which are now listed on the Boncap network, are like state facilities!! With Discovery Keycare, Chatsmed & Entabeni hospitals are within their network which are reputable private hospitals. I preferred Bonitas over other medical aid providers but now Bonitas has dropped their standards since they disregard their members who are on the low cost plans!! Benefits have also changed. I used to be able to get the compression stockings for varicose veins with a doctor's referral letter, now I am requested to get a motivational letter from the specialist. Boncap doesn't cover the full cost for a varicose veins specialist and being a pensioner, how am I supposed to pay for the consultation? Furthermore the compression stockings are a preventive measure. It makes sense for the medical aid to cover the cost of the compression stockings versus a member being hospitalised to get treatment or have an operation which will cost the medical aid more. I called Boncap on 3rd December, Ref No: 5286410725 and was informed that I need to get a doctor's motivational letter which I emailed to the provider. When the staff from Christy Moonsamy's practice sent the claim to Boncap for the compresion stocking, it was rejected as it required a motivational letter from the specialist. Why did the agent tell me to get a motivational letter from the doctor instead of the specialist and why did this change as previously a doctor's referral letter was accepted? I used to market Bonitas to my friends & family but now I do not trust Bonitas to take care of my health and well being. The medical board for Bonitas Medical Fund seems to care more about wealth than their members health!
56 replies
3 months ago
Excellent Service, Great Food & Good Atmosphere
Good Day I booked a table at the restaurant for my nephew's 30th birthday. Prior to the day, I liaised with Phumlani to make the arrangements. He was very helpful to accommodate my requests and prompt to repsond to my WhatsApp messages. On the day, I didn't get to meet him as his shift ended but told me to speak to the manager in charge, Keivesh. The staff are friendly and "on the ball". The view of where the restaurant is located is stunning😍The bonus for thr night was the live music and a DJ afterwards. My family and I, had such a good time as if we also celebrated our 30th. We went past the closing time and none of the staff told us that they were closing. Thanks for the great service and hostality. It definitely met my expectations🎉
0 replies
5 months ago
Unreliable Unprofessional Service
Good Morning I have been with a Oneplan Health Insurance for a long time. I have always had issues but it's the worst it has even been. Recently loading of the funds and processing of claims has become an inconvenience. Claims were declined when I tried to load new claims. There was no valid reason as to why the claims didn't load. Over the weekend, there is no one to assist with claim queries. Oneplan doesn't provide a 24 hour, 365 days service as the after ours emergency department can't assist to load claims when there are issues. Even though I have funds available, I end up paying cash due to the difficulties of trying to load funds. What's the point of having Oneplan? If I don't have cash to pay upfront, I don't get treated or can't purchase medication The Oneplan App was upgraded. With the previous version of the App, I was able to see immediately if funds are approved. Now you get an SMS which sometimes doesn't come through at all. Even when I email the invoice and receipt to process a claim, I receive an email stating that the claim is rejected and have to resend the same invoice and receipt. This is such a waste of time and energy. I have raised complaints many times but keep encounting these issues. I have lost my trust in Oneplan to provide a reliable service. The fact that I am posting this negative review now 05:30 in the morning, will tell you about the poor service I received and the level of frustration.
53 replies
5 months ago
Complaint: Disinfectant Wet Wipes - Lack of Interest In Resolving the Complaint
Good Day I sent a complaint email to: consumercare@twinsaver.co.za, on 28 October regarding the seal of the Disinfecta Personal Care Wet Wipes. Sandile Magagula responded to me on 29 Oct, even addressing me by wrong name. I have been following up but to no avail. Sandile Magagula <sandile.magagula@twinsaver.co.za> Attachments Oct 29, 2025, 10:37 AM to Thando, Kefiloe, Pertunia, Nomawonga, me Good day Jagdish, Thank you for reaching out to us about your concerns with our product. We apologize for any inconvenience or disappointment caused, your satisfaction is our top priority and aim to resolve this issue promptly. Kindly provide us with below highlighted details to help log an official complaint: • Complainants name, surname, and contact number . (Recorded as Vashnee Govender ) • Picture of the Batch Number (This will either be TGG, TSC or TGN with an alphabet followed by time & date, it can be found on the packaging or inside the core of the toilet paper). Please look on the other toilet rolls for the batch number. • A physical address is required for a sample collection to further investigate on the quality of the product. • Kindly provide the date, store and amount spent on the product. A suitable time range(08:00-17:00) and date (Monday to Friday) for sample collection. Picture of the defective product from different angles. Please refraining from using the product until the investigation has been completed. Apologies for any inconveniences caused. Your response will be highly appreciated. Regards, Sandile Vashnee Govender <11vash84@gmail.com> Attachments Wed, Oct 29, 3:02 PM to Sandile, Thando, Kefiloe, Pertunia, Nomawonga I responded with the details required on 29 October but since, the item hasn't been collected and no feedback has been received. Hi Sandile Whose Jagdish? Must the product be collected when the seal is missing as it fell off? Contact Number as per my signature 0844077363 Image attached for the batch number. I don't see a number starting with TGG, TSC or TGN. Physical Address: 73 Bosworth Road Alrode Alberton 1449 I purchased the product from Dischem Clearwater or Strubens Valley. Price is the normal selling price. I don't have the proof of purchase but it can be checked via my Dischem benefit card. Item can be collected anytime between 10am and 3pm, Monday to Friday. Images attacGood Day I sent a complaint email to: consumercare@twinsaver.co.za, on 28 October regarding the seal of the Disinfecta Personal Care Wet Wipes. Sandile Magagula responded to me on 29 Oct, even addressing me by wrong name. I have been following up but to no avail. Sandile Magagula <sandile.magagula@twinsaver.co.za> Attachments Oct 29, 2025, 10:37 AM to Thando, Kefiloe, Pertunia, Nomawonga, me Good day Jagdish, Thank you for reaching out to us about your concerns with our product. We apologize for any inconvenience or disappointment caused, your satisfaction is our top priority and aim to resolve this issue promptly. Kindly provide us with below highlighted details to help log an official complaint: • Complainants name, surname, and contact number . (Recorded as Vashnee Govender ) • Picture of the Batch Number (This will either be TGG, TSC or TGN with an alphabet followed by time & date, it can be found on the packaging or inside the core of the toilet paper). Please look on the other toilet rolls for the batch number. • A physical address is required for a sample collection to further investigate on the quality of the product. • Kindly provide the date, store and amount spent on the product. A suitable time range(08:00-17:00) and date (Monday to Friday) for sample collection. Picture of the defective product from different angles. Please refraining from using the product until the investigation has been completed. Apologies for any inconveniences caused. Your response will be highly appreciated. Regards, Sandile I responded with the details required on 29 October but since, the item hasn't been collected and no feedback has been received. My complaint has been ignored. Vashnee Govender <11vash84@gmail.com> Attachments Wed, Oct 29, 3:02 PM to Sandile, Thando, Kefiloe, Pertunia, Nomawonga Hi Sandile Whose Jagdish? Must the product be collected when the seal is missing as it fell off? Contact Number as per my signature 0844077363 Image attached for the batch number. I don't see a number starting with TGG, TSC or TGN. Physical Address: 73 Bosworth Road Alrode Alberton 1449 I purchased the product from Dischem Clearwater or Strubens Valley. Price is the normal selling price. I don't have the proof of purchase but it can be checked via my Dischem benefit card. Item can be collected anytime between 10am and 3pm, Monday to Friday. Images attached from all angles. Vashnee Govender Email: 11vash84@gmail.com
0 replies
6 months ago
Pathetic Mall To Enter & Exit
This is a pathetic mall to drive around to park and exit. The entrance towards Value.Co is misleading as it shows the arrow to enter but is actually the exit!! Also the one way lanes prolong getting to the exit. The speed humps are irregular as it almost caused my car to roll. I went to change an item for R38 & paid R10 for parking. What logic is that? I shop often at the Clearwater Mall and it's a pleasure to find my way around the entrance and exit. It alows an hour free parking and R10 up to 5 hours parking. Why can't customers be allowed to park an hour fee at the Glen? It's not even under cover parking. I called the management office twice. With the first call, the lady was transferring me to the parking office but the call got cut. With the second call, I asked again to speak to the mall manager but to no avail. The lady took down my name and number and I am hoping that someone would care enough to call me back.
0 replies
6 months ago
Pathetic Mall to Enter & Park
This is a pathetic mall to drive around to park and exit. The entrance towards Value.Co is misleading as it shows the arrow to enter but is actually the exit!! Also the one way lanes prolong getting to the exit. The speed humps are irregular as it almost caused my car to roll. I went to change an item for R38 & paid R10 for parking. What logic is that? I shop often at the Clearwater Mall and it's a pleasure to find my way around the entrance and exit. It alows an hour free parking and R10 up to 5 hours parking. Why can't customers be allowed to park an hour fee at the Glen? It's not even under cover parking. I called twice the management office twice. The first call, the lady was transferring me to the parking office but the call got cut. With the second call, I asked again to speak to the mall manage but to no avail. The lady took down my name and number and I am hoping that someone would care enough to call me back.
0 replies
12 months ago
Return Refusal
I purchased a Foam Cleaner from Matrix in Constantia Kloof. I found that I already have a new one so tried to return the one recently bought. I was refused the return on the basis that it is a consumable due to it could have been used. I offered to take the can that I have been using to prove that I haven't used the one I was trying to return. I purchase many other aerosol sprays and don't have such an issue to refund an item. This is the first time I heard of such a thing. It should be my consumer right to return the item as it isn't a perishable item. Very disappointing & matrix has lost a customer..
0 replies
12 months ago
Pathetic Unprofessional Service - Old Mutual Insire
The service that I have been receiving from Old Mutal Insure is pathetic & nerve wrecking !!!! There is no peace of mind insuring my vehicles with Old Mutual Insure. I thought that Old Mutual has a name in the industry & will provide professional service that gives their clients peace of mind BUT this isn't the case. They don't seem to value their clients. I sent numerous emails copying in the complaints department, but I didn't receive a call yet. If I had importance as a client, I would have got a call to discuss the issues I am having. We were informed to fit a tracking device with no specific requirements provided upon the request. After the tracking device was installed, Old Mutual informed my broker that the tracking device is not accepted and that the vehicle is not covered for theft. This is unfair & I feel "*******". The tracking device company wants to charge a fee to upgrade the unit and Old Mutual Insure is not covering the cost. So the vehicle has a tracking device & we are paying a premium to cover theft yet Old Mutual sent an email to inform us that the vehicle is high risk, yet not covered for theft but charging a premium. Furthermore, I was informed that the premium will be lowered once the tracking device is installed, they refuse to reduce the premium on the basis of maximum discount but this has nothing to do with the tracking device. discount is for the policy as a whole a sthe insurer changed from Bryte to Old Mutual. Most insurers reduce the insurance premium when the vehicle has a tracking device fitted. I am paying for the full insurance premium as well as the tracking device premium. I am disgusted & disappointed at this pathetic response from Old Mutual Insure. It seems Old Mutual has too much money & doesn't need business.. The Insurance division is tarnishing the name of Old Mutual !!!
169 replies
12 months ago
Pathetic Unprofessrional Service - Old Mutal Insure
The service that I have been receiving from Old Mutal Insure is pathetic & nerve wrecking !!!! There is no piece of mind insuring my vehicles with Old Mutual Insure. I thought that Old Mutual has a name in the industry & will provide professional service that gives their clients piece of mind BUT this isn't the case. They don't seem to value their clients. I sent numerous emails copying in the complaints department, I didn't receive a call yet. If I had importance as a client, I would have a got a call to discuss the issues I am having. We were informed to fit a tracking device with no specific requirements provided upon the request. After the tracking devide was installed, Old Mutal informed my broker that the tracking device is not accepted and that the vehicle is not covered for theft. This is unfair & I feel "*******". The tracking device company wants to charge a fee to upgrade the unit and Old Mutual Insure is not covering the cost. So the vehicle has a tracking device & we are paying a premium to cover theft yet Old Mutual sent an email to inform us that the vehicle is high risk, yet not covered for theft but charging a premium. Furthermore, I was informed that the premium will be lowered once the tracking device was installed, they refuse to reduce the premium on the basis of maximum discount but this has nothing to do with the tracking device. diso**** is for the policy as a whole a sthe insurer changed from Bryte to Old Mutal. Most insurers reduce the insurance premium when the vehicle has a tracking device is fitted. I am paying for the full insurance premium as well as the tracking device premium. I am disgusted & disappointed at this pathetic response from Old Mutual Insure. It seems Old Mutual has too much money & don't need business.. The Insurance divsion is tarnishing the name of Old Mutual !!!
0 replies
Review Distribution
5 Star
6 (5.172413793103448%)
4 Star
5 (4.310344827586207%)
3 Star
0 (0%)
2 Star
19 (16.379310344827587%)
1 Star
86 (74.13793103448276%)