BG
Billy G Goldreef City
Unclaimed Business
BG
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Billy G Goldreef City
Billy G Goldreef City has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Billy G Goldreef City across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIM
Itumeleng M
1 reviews | Active since Jan 2020
7 Feb 2026, 06:31
Disaster
I left the restaurant questioning myself about the quality of food served. The Diarrhea my family and I experienced right before leaving the casino was concerning. Worse because other diners complained about the very same thing. Montecasino is 100 times better
Helpful (0)
|Replies (0)IM
Itumeleng M
1 reviews | Active since Jan 2020
7 Feb 2026, 06:31
Disaster
I left the restaurant questioning myself about the quality of food served. The Diarrhea my family and I experienced right before leaving the casino was concerning. Worse because other diners complained about the very same thing. Montecasino is 100 times better
0
Replies (0)SJ
Sherry J
1 reviews | Active since Jan 2020
8 Dec 2025, 12:22
Warning: **** alert
Be aware of **** going on in this business. Staff member may ask for your credit card details to “process a refund” after you’ve paid a deposit. No legitimate company should ever ask for your full card details for a refund. Staff members have forms to fill in for all your card details. Very suspicious
Helpful (0)
|Replies (0)SJ
Sherry J
1 reviews | Active since Jan 2020
8 Dec 2025, 12:22
Warning: **** alert
Be aware of **** going on in this business. Staff member may ask for your credit card details to “process a refund” after you’ve paid a deposit. No legitimate company should ever ask for your full card details for a refund. Staff members have forms to fill in for all your card details. Very suspicious
0
Replies (0)LK
Lindy K
1 reviews | Active since Jan 2020
16 Sept 2025, 12:25
Bad
Urgent Complaint Regarding Incorrect Booking – Billy G Gold Reef City Dear Billy G Gold Reef City Management, I am writing to formally lodge a complaint regarding a serious issue with my recent booking. I personally visited Billy G Gold Reef City to view the venue and was provided with booking details. Upon returning home, I completed the booking process and made payment in good faith, believing I was booking with Gold Reef City. Unfortunately, I have since discovered that, without my knowledge, my booking was processed under Billy G Montecasino instead. This has caused a major problem, as my guests and I were under the clear impression that the event would be held at Gold Reef City. Invitations have already been sent out, and preparations are underway with Gold Reef City as the chosen venue. To make matters worse, I have now been informed that Gold Reef City is fully booked and unable to cater for my event. This situation is highly distressing and unfair, as it was not due to any fault or negligence on my part. I urgently request that management intervene to: 1. Honor my booking at Gold Reef City despite the error, or 2. Provide an immediate and fair alternative solution that does not disrupt my confirmed plans, guests, and commitments. This matter is extremely time-sensitive and has already caused unduestress and inconvenience. I trust that Billy G will take full responsibility for this error and assist me in resolving it urgently. I look forward to your immediate response. Visited the branch today to follow up and i was didnt find Joy
Helpful (0)
|Replies (0)LK
Lindy K
1 reviews | Active since Jan 2020
16 Sept 2025, 12:25
Bad
Urgent Complaint Regarding Incorrect Booking – Billy G Gold Reef City Dear Billy G Gold Reef City Management, I am writing to formally lodge a complaint regarding a serious issue with my recent booking. I personally visited Billy G Gold Reef City to view the venue and was provided with booking details. Upon returning home, I completed the booking process and made payment in good faith, believing I was booking with Gold Reef City. Unfortunately, I have since discovered that, without my knowledge, my booking was processed under Billy G Montecasino instead. This has caused a major problem, as my guests and I were under the clear impression that the event would be held at Gold Reef City. Invitations have already been sent out, and preparations are underway with Gold Reef City as the chosen venue. To make matters worse, I have now been informed that Gold Reef City is fully booked and unable to cater for my event. This situation is highly distressing and unfair, as it was not due to any fault or negligence on my part. I urgently request that management intervene to: 1. Honor my booking at Gold Reef City despite the error, or 2. Provide an immediate and fair alternative solution that does not disrupt my confirmed plans, guests, and commitments. This matter is extremely time-sensitive and has already caused unduestress and inconvenience. I trust that Billy G will take full responsibility for this error and assist me in resolving it urgently. I look forward to your immediate response. Visited the branch today to follow up and i was didnt find Joy
0
Replies (0)A
Annetonette
1 reviews | Active since Jan 2020
11 Jan 2025, 16:12
Old food
The food was very disappointing 😞 it was slightly off not fresh at all it was a horrible experience our stomachs was paining, working and I even vomiting the food is old I will never return to that restaurant we pain to be sick 😫 worse it was on my birthday
Helpful (0)
|Replies (0)A
Annetonette
1 reviews | Active since Jan 2020
11 Jan 2025, 16:12
Old food
The food was very disappointing 😞 it was slightly off not fresh at all it was a horrible experience our stomachs was paining, working and I even vomiting the food is old I will never return to that restaurant we pain to be sick 😫 worse it was on my birthday
0
Replies (0)MM
Mosima M
1 reviews | Active since Jan 2020
31 Dec 2024, 10:45
Overcharged
On the 15 of of November we had the pleasure of dining at this establishment for a group of 25 colleagues. The service was ok. Paid the bill. Later to find they had overcharged us by a little over R500 Enquired with the restaurant only to be told they can't see any error from their side. It's really disappointing as we have receipts that show we were overcharged but to them it's a mystery.
Helpful (0)
|Replies (0)MM
Mosima M
1 reviews | Active since Jan 2020
31 Dec 2024, 10:45
Overcharged
On the 15 of of November we had the pleasure of dining at this establishment for a group of 25 colleagues. The service was ok. Paid the bill. Later to find they had overcharged us by a little over R500 Enquired with the restaurant only to be told they can't see any error from their side. It's really disappointing as we have receipts that show we were overcharged but to them it's a mystery.
0
Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
22 Aug 2024, 09:07
BILLY G GOLD REEF
I would like to say Hi to the best service I got at Billy G, I wouldn’t mind going back there again. The food was amazing and not to forget the lovely environment, moving onto the ****tails 🍹 the 10/10 is the deserving. Thanks Billy G Gold Reef City.
Helpful (0)
|Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
22 Aug 2024, 09:07
BILLY G GOLD REEF
I would like to say Hi to the best service I got at Billy G, I wouldn’t mind going back there again. The food was amazing and not to forget the lovely environment, moving onto the ****tails 🍹 the 10/10 is the deserving. Thanks Billy G Gold Reef City.
0
Replies (0)NG
Nosipho G
1 reviews | Active since Jan 2020
21 Jul 2024, 08:17
Appalling Customer service
I had the most unpleasant experience at Billy G Gold reef city this morning. The staff today really upset us and made us not to want to visit again... I was very appalled with the service today. I'm a vegetarian and after paying to dine and for variety, found that even when the food is finished, no one is topping up. When you ask the ladies they get upset and skinner about you.. The waiter was disgustingly rude... he told me to go fetch a glass for myself... I'm disgusted by your service...
Helpful (0)
|Replies (0)NG
Nosipho G
1 reviews | Active since Jan 2020
21 Jul 2024, 08:17
Appalling Customer service
I had the most unpleasant experience at Billy G Gold reef city this morning. The staff today really upset us and made us not to want to visit again... I was very appalled with the service today. I'm a vegetarian and after paying to dine and for variety, found that even when the food is finished, no one is topping up. When you ask the ladies they get upset and skinner about you.. The waiter was disgustingly rude... he told me to go fetch a glass for myself... I'm disgusted by your service...
0
Replies (0)JP
Jabulisile P
1 reviews | Active since Jan 2020
20 May 2024, 10:24
Food fit for your soul
I had great experience dining. The food is always fresh, warm and tasty. They put many dishes for you to choose. There is always someone around to help when you need help.The staff is friendly from the front desk to the waiters and waitresses. I have been there a number on time, what I like the most is that I eat free on my birthday.
Helpful (0)
|Replies (0)JP
Jabulisile P
1 reviews | Active since Jan 2020
20 May 2024, 10:24
Food fit for your soul
I had great experience dining. The food is always fresh, warm and tasty. They put many dishes for you to choose. There is always someone around to help when you need help.The staff is friendly from the front desk to the waiters and waitresses. I have been there a number on time, what I like the most is that I eat free on my birthday.
0
Replies (0)