Kerry B

Overcharged & Intimidating Behavior

Overcharged, No Quote Given & Intimidating Behavior I had a very unpleasant and concerning experience with 2 Cousins Locksmith, also know as MOBILE REPAIRE SERVICES I contacted them after accidentally locking my keys inside my car. I was informed of a R295 call-out fee, which I agreed to without hesitation. No formal quotation or estimate for labour was provided before the work was done. The technician opened the vehicle in approximately 3 minutes. I was then presented with an invoice of R3,800, which was completely unexpected and, in my view, grossly excessive for the service rendered. When I questioned the amount, the technician refused to leave until the full payment was made. This was extremely intimidating. As a woman alone at the time, the situation felt unsafe and coercive. I find these business practices dishonest and exploitative, particularly the lack of upfront pricing and the pressure app**** to force payment. I would not recommend 2 Cousins Locksmith and strongly caution others NOT do business with these sharks!