TC
Two Cousins Locksmith
Unclaimed Business
TC
Two Cousins Locksmith
Unclaimed Business
15 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
-43
Recommended: Unlikely
Review Distribution
2.7|15 Reviews
Jun '25 - May '26
5(40%)
4(0%)
3(6.7%)
2(0%)
1(53.3%)
5(40%)
4(0%)
3(6.7%)
2(0%)
1(53.3%)
Frequently Asked Questions About Two Cousins Locksmith
Two Cousins Locksmith has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Two Cousins Locksmith across 27 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sadia M
1 reviews | Active since Jan 2020
23 Jan 2026, 09:39
********* TECHNICIAN
On Friday evening, 16 January 2026, I called Two Cousins Locksmiths after being accidentally locked out of my home with my children. I was told the call-out fee was R295 and that additional charges would apply. When the technician arrived, I asked for a total cost estimate before any work started. He refused to give one, saying the office would invoice afterwards. No cost range or warning was given. After about 1.5 hours, the door was opened. At around 23:30, I was presented with an invoice for R5,100, later reduced to R4,800 after I objected. I was then told full payment was required immediately or the technician would re-lock my home — despite it being nearly midnight and my children being present. What raised serious concern was that the invoice did not reflect company banking details, but instead contained the technician’s personal details and bank account. Under pressure and distress, I was told the technician would “pay the company” and I should pay him back directly. This entire experience felt coercive and unsafe: No upfront quotation or informed consent Excessive charges disclosed only after the work Pressure to pay immediately under threat of being locked out late at night Highly questionable billing practices Locking a family out of their home late at night over a payment dispute is unacceptable and dangerous. I am sharing this so other consumers can be aware and exercise extreme caution.
Helpful (0)
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Sadia M
1 reviews | Active since Jan 2020
23 Jan 2026, 09:39
********* TECHNICIAN
On Friday evening, 16 January 2026, I called Two Cousins Locksmiths after being accidentally locked out of my home with my children. I was told the call-out fee was R295 and that additional charges would apply. When the technician arrived, I asked for a total cost estimate before any work started. He refused to give one, saying the office would invoice afterwards. No cost range or warning was given. After about 1.5 hours, the door was opened. At around 23:30, I was presented with an invoice for R5,100, later reduced to R4,800 after I objected. I was then told full payment was required immediately or the technician would re-lock my home — despite it being nearly midnight and my children being present. What raised serious concern was that the invoice did not reflect company banking details, but instead contained the technician’s personal details and bank account. Under pressure and distress, I was told the technician would “pay the company” and I should pay him back directly. This entire experience felt coercive and unsafe: No upfront quotation or informed consent Excessive charges disclosed only after the work Pressure to pay immediately under threat of being locked out late at night Highly questionable billing practices Locking a family out of their home late at night over a payment dispute is unacceptable and dangerous. I am sharing this so other consumers can be aware and exercise extreme caution.
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Replies (0)SM
Sharene M
1 reviews | Active since Jan 2020
23 Jan 2026, 07:00
DISGUSTING
THIS IS A PUBLIC WARNING !!!! DO NOT USE THEM. HUSBAND AND WIFE TEAM - 2 CON ARTISTS. GERT AND MELANIE JANSE VAN RENSBURG They charged my son R295 call out fee then R4000 to open his boot. Gert was very intimidating . No quote given. When I asked for a tax invoice they ARE NOT TAX REGISTERED. I AM NOT LETTING THIS GO , I AM ONTO THEM LIKE A RASH
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Sharene M
1 reviews | Active since Jan 2020
23 Jan 2026, 07:00
DISGUSTING
THIS IS A PUBLIC WARNING !!!! DO NOT USE THEM. HUSBAND AND WIFE TEAM - 2 CON ARTISTS. GERT AND MELANIE JANSE VAN RENSBURG They charged my son R295 call out fee then R4000 to open his boot. Gert was very intimidating . No quote given. When I asked for a tax invoice they ARE NOT TAX REGISTERED. I AM NOT LETTING THIS GO , I AM ONTO THEM LIKE A RASH
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Kerry B
1 reviews | Active since Jan 2020
22 Jan 2026, 11:21
Overcharged & Intimidating Behavior
Overcharged, No Quote Given & Intimidating Behavior I had a very unpleasant and concerning experience with 2 Cousins Locksmith, also know as MOBILE REPAIRE SERVICES I contacted them after accidentally locking my keys inside my car. I was informed of a R295 call-out fee, which I agreed to without hesitation. No formal quotation or estimate for labour was provided before the work was done. The technician opened the vehicle in approximately 3 minutes. I was then presented with an invoice of R3,800, which was completely unexpected and, in my view, grossly excessive for the service rendered. When I questioned the amount, the technician refused to leave until the full payment was made. This was extremely intimidating. As a woman alone at the time, the situation felt unsafe and coercive. I find these business practices dishonest and exploitative, particularly the lack of upfront pricing and the pressure app**** to force payment. I would not recommend 2 Cousins Locksmith and strongly caution others NOT do business with these sharks!
Helpful (0)
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Kerry B
1 reviews | Active since Jan 2020
22 Jan 2026, 11:21
Overcharged & Intimidating Behavior
Overcharged, No Quote Given & Intimidating Behavior I had a very unpleasant and concerning experience with 2 Cousins Locksmith, also know as MOBILE REPAIRE SERVICES I contacted them after accidentally locking my keys inside my car. I was informed of a R295 call-out fee, which I agreed to without hesitation. No formal quotation or estimate for labour was provided before the work was done. The technician opened the vehicle in approximately 3 minutes. I was then presented with an invoice of R3,800, which was completely unexpected and, in my view, grossly excessive for the service rendered. When I questioned the amount, the technician refused to leave until the full payment was made. This was extremely intimidating. As a woman alone at the time, the situation felt unsafe and coercive. I find these business practices dishonest and exploitative, particularly the lack of upfront pricing and the pressure app**** to force payment. I would not recommend 2 Cousins Locksmith and strongly caution others NOT do business with these sharks!
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Replies (0)IvdV
Ian van der Vyver
1 reviews | Active since Jan 2020
21 Jan 2026, 15:01
Overcharged
My wife accidentally locked her keys in her car. She called Two Cousins to come assist, after waiting 2 hours a guy, opened the car withing 5 minutes and charged my wife R3850. We didn't have that amount of money, he just said that he will wait there for it or call the police. Firstly to charge someone R3850 for 5 minutes work is uncalled for and extremely overpriced. Fortunately my friend could pay for us. What an unpleasant experience.
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Ian van der Vyver
1 reviews | Active since Jan 2020
21 Jan 2026, 15:01
Overcharged
My wife accidentally locked her keys in her car. She called Two Cousins to come assist, after waiting 2 hours a guy, opened the car withing 5 minutes and charged my wife R3850. We didn't have that amount of money, he just said that he will wait there for it or call the police. Firstly to charge someone R3850 for 5 minutes work is uncalled for and extremely overpriced. Fortunately my friend could pay for us. What an unpleasant experience.
0
Replies (0)SM
Sadia M
1 reviews | Active since Jan 2020
19 Jan 2026, 11:54
DAYLIGHT *******
We were locked out of our home late on a Friday night and called Two Cousins Locksmiths. We were told the call-out fee was R295 and that additional charges would apply, but no quote or estimate was provided despite me asking before work started. After about 1.5 hours, I received an invoice for R5,100, later reduced to R4,800. When I contacted the office at around 23h30 and explained that I was willing to pay but needed assistance, I was told that if payment was not made immediately the technician would lock up again. Despite explaining that I was with my children and it was close to midnight, the technician was instructed to re-lock the house, leaving us stranded and forced to find alternative accommodation. This experience felt coercive and completely unacceptable. Customers should be informed of costs upfront and not left without access to their homes as leverage for payment.
Helpful (0)
|Replies (0)SM
Sadia M
1 reviews | Active since Jan 2020
19 Jan 2026, 11:54
DAYLIGHT *******
We were locked out of our home late on a Friday night and called Two Cousins Locksmiths. We were told the call-out fee was R295 and that additional charges would apply, but no quote or estimate was provided despite me asking before work started. After about 1.5 hours, I received an invoice for R5,100, later reduced to R4,800. When I contacted the office at around 23h30 and explained that I was willing to pay but needed assistance, I was told that if payment was not made immediately the technician would lock up again. Despite explaining that I was with my children and it was close to midnight, the technician was instructed to re-lock the house, leaving us stranded and forced to find alternative accommodation. This experience felt coercive and completely unacceptable. Customers should be informed of costs upfront and not left without access to their homes as leverage for payment.
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Replies (0)JC
Justin C
1 reviews | Active since Jan 2020
15 Oct 2025, 20:33
Sick to my stomach with their business ethics and overcharging
I want to give this ZERO stars, MINUS 40 actually. These people are ******* and will rob you. Advertised as R295 callout, they came to open a safe, I asked for a ballpark figure which the lady said "it is all explained in the message". In the message it states the cost will be determined by time spent opening the safe, parts used, etc. I sent a photo of the safe and still didnt get any indication of a ballpark figure. They came and it was less than an hour spent opening the safe. I was informed they dont have the lock and will have to come back the next day to replace it. After the work was done I was told by the "technician" he has to wait for proof of payment first before he can leave. I received the invoice for R15000, YES FIFTEEN THOUSAND RAND. I asked him is this correct, and he said it is, I told them it is unacceptable and this is EXACTLY why I asked beforehand. I expected a MAXIMUM of R3000. But 15000 is an absolute *******. The final amount was 2000 discount, so R13000. I will definitely be seeing how I can go about taking this further, as I did ask beforehand and they would not give any figures or ballpark numbers on what it would cost. I sent a photo of the safe and they KNEW what safe they would be opening which they charge R10000 for (well apparently), 10k, yes, ten thousand rand. I will never recommend these people to anyone as they are dishonest and try to make a quick buck. I am also sure all the apparent "good reviews" are reviews done by themselves to make it look okay. Very very bad business people who ***** your money. I think they make their own prices up depending on the person they are "helping". Their website is also only 1 page trying to look professional, but everything just leads back to one page. You also talk to one person on WhatsApp, and she makes out as if it is a huge company, but in actual fact I think it is 2 or 3 people just trying to rob people. People who have zero qualifications, they just know how to use a drill.
Helpful (0)
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Justin C
1 reviews | Active since Jan 2020
15 Oct 2025, 20:33
Sick to my stomach with their business ethics and overcharging
I want to give this ZERO stars, MINUS 40 actually. These people are ******* and will rob you. Advertised as R295 callout, they came to open a safe, I asked for a ballpark figure which the lady said "it is all explained in the message". In the message it states the cost will be determined by time spent opening the safe, parts used, etc. I sent a photo of the safe and still didnt get any indication of a ballpark figure. They came and it was less than an hour spent opening the safe. I was informed they dont have the lock and will have to come back the next day to replace it. After the work was done I was told by the "technician" he has to wait for proof of payment first before he can leave. I received the invoice for R15000, YES FIFTEEN THOUSAND RAND. I asked him is this correct, and he said it is, I told them it is unacceptable and this is EXACTLY why I asked beforehand. I expected a MAXIMUM of R3000. But 15000 is an absolute *******. The final amount was 2000 discount, so R13000. I will definitely be seeing how I can go about taking this further, as I did ask beforehand and they would not give any figures or ballpark numbers on what it would cost. I sent a photo of the safe and they KNEW what safe they would be opening which they charge R10000 for (well apparently), 10k, yes, ten thousand rand. I will never recommend these people to anyone as they are dishonest and try to make a quick buck. I am also sure all the apparent "good reviews" are reviews done by themselves to make it look okay. Very very bad business people who ***** your money. I think they make their own prices up depending on the person they are "helping". Their website is also only 1 page trying to look professional, but everything just leads back to one page. You also talk to one person on WhatsApp, and she makes out as if it is a huge company, but in actual fact I think it is 2 or 3 people just trying to rob people. People who have zero qualifications, they just know how to use a drill.
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Replies (0)MO
Martin O
1 reviews | Active since Jan 2020
15 Oct 2025, 19:42
****
The service was advertised as affordable and only mentioned the call out fee of R295. No opportunity was given to consider the cost of labour before the service was carried out and the final quoted fee was over R2300 for opening a door lock with a *****driver.
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Martin O
1 reviews | Active since Jan 2020
15 Oct 2025, 19:42
****
The service was advertised as affordable and only mentioned the call out fee of R295. No opportunity was given to consider the cost of labour before the service was carried out and the final quoted fee was over R2300 for opening a door lock with a *****driver.
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Replies (0)NM
Ndumiso M
1 reviews | Active since Jan 2020
15 Jun 2025, 06:17
Two Cousins Locksmiths
****MERS – Predatory, Discriminatory & Completely Dishonest Two Cousins Locksmiths – or more accurately, Two ******* Locksmiths – is one of the most dishonest, ********* companies I’ve ever had the misfortune of dealing with. Their entire business model seems built around exploitation. They refuse to give quotes upfront. No written estimate, no breakdown of costs—nothing. Only after the job is done do they spring a ridiculously inflated bill on you, when you’re left with no choice but to pay. The final amount is clearly based on what they think you can afford. If you drive a nice car or live in a decent area, they’ll charge you more—plain and simple. Even worse, there is a deeply disturbing racial element to their pricing. If you’re Black, expect to be quoted even higher. It’s not just *********—it’s blatant **************. And don’t be fooled by the glowing reviews online. This company pays people to post **** 5-star reviews to cover up the countless complaints. They manipulate their image while continuing to **** real customers behind the scenes. DO NOT TRUST THEM. DO NOT LET THEM NEAR YOUR HOME OR VEHICLE. They’re not locksmiths—they’re opportunists with tools. They belong on a blacklist, not in your contact list.
Helpful (0)
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Ndumiso M
1 reviews | Active since Jan 2020
15 Jun 2025, 06:17
Two Cousins Locksmiths
****MERS – Predatory, Discriminatory & Completely Dishonest Two Cousins Locksmiths – or more accurately, Two ******* Locksmiths – is one of the most dishonest, ********* companies I’ve ever had the misfortune of dealing with. Their entire business model seems built around exploitation. They refuse to give quotes upfront. No written estimate, no breakdown of costs—nothing. Only after the job is done do they spring a ridiculously inflated bill on you, when you’re left with no choice but to pay. The final amount is clearly based on what they think you can afford. If you drive a nice car or live in a decent area, they’ll charge you more—plain and simple. Even worse, there is a deeply disturbing racial element to their pricing. If you’re Black, expect to be quoted even higher. It’s not just *********—it’s blatant **************. And don’t be fooled by the glowing reviews online. This company pays people to post **** 5-star reviews to cover up the countless complaints. They manipulate their image while continuing to **** real customers behind the scenes. DO NOT TRUST THEM. DO NOT LET THEM NEAR YOUR HOME OR VEHICLE. They’re not locksmiths—they’re opportunists with tools. They belong on a blacklist, not in your contact list.
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