SM
Sadia M
Active since Apr 2022
13
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0
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Reviews
13 reviews1 month ago
NON EXISTANT CUSTOMER SERVICE
I am extremely frustrated with the complete lack of service and accountability. I purchased a microwave in 2021 which had to be repaired three separate times. When it failed a fourth time, I was told it could not be repaired and it was replaced with a newer unit. That replacement unit has now also stopped working. There is clearly a pattern of faulty products, yet getting assistance has been a nightmare. What is even more unacceptable is that I have sent multiple emails over the past 8 days requesting assistance, and I have been completely ignored. I am now sitting with a broken microwave and no response whatsoever. Previously, the unit was collected directly from my home, and I expect the same arrangement to be honoured. Instead, I have been met with silence. At this point, it is not just about the faulty appliance, but the shocking lack of communication and customer care. I expect urgent intervention, immediate collection of the unit, and a proper resolution to this ongoing issue. If this is not addressed without delay, I will escalate this matter further through all available consumer channels.
107 replies
3 months ago
********* TECHNICIAN
On Friday evening, 16 January 2026, I called Two Cousins Locksmiths after being accidentally locked out of my home with my children. I was told the call-out fee was R295 and that additional charges would apply. When the technician arrived, I asked for a total cost estimate before any work started. He refused to give one, saying the office would invoice afterwards. No cost range or warning was given. After about 1.5 hours, the door was opened. At around 23:30, I was presented with an invoice for R5,100, later reduced to R4,800 after I objected. I was then told full payment was required immediately or the technician would re-lock my home — despite it being nearly midnight and my children being present. What raised serious concern was that the invoice did not reflect company banking details, but instead contained the technician’s personal details and bank account. Under pressure and distress, I was told the technician would “pay the company” and I should pay him back directly. This entire experience felt coercive and unsafe: No upfront quotation or informed consent Excessive charges disclosed only after the work Pressure to pay immediately under threat of being locked out late at night Highly questionable billing practices Locking a family out of their home late at night over a payment dispute is unacceptable and dangerous. I am sharing this so other consumers can be aware and exercise extreme caution.
0 replies
3 months ago
DAYLIGHT *******
We were locked out of our home late on a Friday night and called Two Cousins Locksmiths. We were told the call-out fee was R295 and that additional charges would apply, but no quote or estimate was provided despite me asking before work started. After about 1.5 hours, I received an invoice for R5,100, later reduced to R4,800. When I contacted the office at around 23h30 and explained that I was willing to pay but needed assistance, I was told that if payment was not made immediately the technician would lock up again. Despite explaining that I was with my children and it was close to midnight, the technician was instructed to re-lock the house, leaving us stranded and forced to find alternative accommodation. This experience felt coercive and completely unacceptable. Customers should be informed of costs upfront and not left without access to their homes as leverage for payment.
0 replies
6 months ago
No Feedback
I had a meet and greet interview with Tarren from Dante and she promised to keep me posted. A month later nothing. Not even a sorry we decided against you as a candidate.
0 replies
16 months ago
Bad packing causing embarrassment
I ordered groceries from checkers 60. I live In a complex. In order to retrieve my goods I have to walk to the gate. I had 3 packets. Packet 1 and 2 were fine. However as soon as the driver gave me the 3rd packet it tore at the top. As I tried holding it together, the middle tore and everything fell out. Whomever was walking pass saw what pads I use, what groceries I bought. Aside from it being absolutely embarrassing it is unprofessional. My packet of liquorice was also open. I reported it to checkers 60 customer service. I was asked for pics and told the matter would be escalated to the relevant branch manager. I got credited for the liquorice. However, their response to my torn bag and embarrassment was they'll take it up with the relevant packers and they send apologies. Apologies really? That somehow makes the embarrament ok? Pathetic really. I reported it to Checkers customer
0 replies
21 months ago
Shirking responsibilty
I ordered from Nandos using the app, I had a R30 voucher which i app****. When i wanted to pay using my card it gave me an error message.I tried 3 times and then decided to just swipe my card. I kept on applying the voucher and it deducted. However when the delivery guy arrived the total was without the R30 deduction, so i queried it and was told tht he is only the delivery guy I must take it up with Nandos. I then called the Customer Service Dept and was told that if there is an error message then the voucher doesnt take and that i have to re-activate. Really? This after it asked me to insert the voucher and deducted. No one wants to take responsibility, the delivery guy is saying take it up with Nandos, Nandos is saying take it up with clientele. Very sad
53 replies
21 months ago
Daylight *******
Good day, I ordered from your restaurant and i must say i was horribly disappointed. I ordered via Uber Eats. The tacos were burnt and tasteless and inedible. There was barely any filling either. I then received this response CHIAPAS eat mexican Salaam Sadia. Thank you for reaching out to us. We are very sorry to hear about your experience on Thursday evening. We would like to investigate this matter. Which branch did you order from? Shukran. Was Salaam. To which i responded:So the thing is i ordered the crispy tacos right and then it was burnt etc, however the app didnt show that you had accepted the order so i ordered soft tacos as well and that was a disaster as well. there was no filling just lettuce. I received this in return: Salaam Sadia. Please allow us to address this with our teams. This is not the standard you should have received. In the meantime, please provide us with your cell number so we can provide you with a complimentary meal of your choice with all the fillings and options on your next visit to our Rosebank branch. We are sincerely sorry for this occurrence. Kind regards, Management. I rep**** with my cell number. They never called me, never messaged me again. I followed up over and over and nothing.
0 replies
23 months ago
Please REFUND me- No EXCUSES
Good day, I previously had a funeral policy with Old Mutual. I was paying R349 a month, for around 5 months. I then decided to cancel it. When I asked if a refund was due to me for amounts paid I was told no..I wasn't happy but I accepted it. Mind you these debit orders can't be reversed at the bank. Then in April I received a debicheck. My children were playing with the phone and they accepted it. Once I realized this I sent an email to Old Mutual immediately requesting cancelation..this was the 28 April 2024. Despite that a debit order in the amount of R433 went off on Fri. I went into a panic because I am a single parent and that was my our electricity money. I called Old Mutual, explained the story to the lady I spoke to and assured me that as the debit went off that day it hadn't reflected on the system so she'll cancel the policy and I'll receive my refund In 7-10 working days. Today I received am email and sms to say the policy is cancelled as at today and as a result no refund is due to me. So from next week me and my children will be sitting in the dark because I don't have funds to buy electricity. I then called them again and after explaining the situation I was basically told that it's irrelevant that I sent an email on the 28th of April 2024 as I had missed the cooling off period. I wasn't even aware and hence no refund is due to me. You are unfair Old Mutual. I paid those premiums with hard earned money which I was willing to write off. But the R433 I'm not willing too. I want that refunded into my account. I refuse to allow my kids to sit in the dark especially in this cold coz u too greedy to pay me back. Come
159 replies
31 months ago
HEARTLESS
Good day, So i took a loan with Fasta, payable over 2 instalments. The first instalment was paid, the second was not as I was having a terrible month and so the debit order didnt go off. So they call me to make an arrangement etc. I then get an sms saying that the instalment will be taken off, and then another sms saying that R400 will be taken off, so I message to ask the reason for this. Absolutely obstructive, telling me the one is the instalment and the other is the interest. I then call them to ask them if we can make payment arrangements, to which I was blatantly told no. I implored them, begged them, told them that if that amount goes off Me and my kids will not be able to eat. They said that they could not help me. I emailed them, You guys are extremely obstructive. I had a bad month and hence my 2nd instalment never went off. I made an arrangement with the collections dept that I would pay it of, with interest. I was told tht R2157 together with R400 would be deducted and there is nothing that can be done. I implored you guys that if that happens me and my kids will not be able to eat. N no one cares. I mean i am not saying that I will not pay it I am saying that I will pay it off. I am a single mom and some of that money is my food money. YOu guys cannot be so heartless. Hi Sadia, Thank you for contacting us. Kindly note that there is a debit order already tracking on your account. Kindly note that the payment date is selected during the application process, and then confirmed and fixed on the DebiCheck mandate that you authorised. Once the date is authorised on the mandate, we are unable to change the date as this will be in contravention of the legal agreement reached between both parties. We are therefore unable to amend the payment date. We also implement tracking on our Debit Orders. This means that for 10 (ten) days after the agreed Debit Order date, we will continue to submit the unpaid debit order until it is paid. For example, if the agreed upon Debit Order date is the 20th of the month, we will continue to track that Debit Order until it is paid, or until the 30th of the month. To avoid the Debit Order transaction fees that your bank will charge, it is in your best interests to ensure that sufficient funds are available on the due date or that you log into your FASTA profile (by visiting www.fasta.co.za) and select the EFT Payment option to make an immediate payment. Please use our Support Portal by visiting www.fasta.co.za and clicking on ‘Support’ to submit any further queries. I didnt say I wouldnt pay it, I asked to pay it off.
0 replies
34 months ago
Cancellation of Loan Application - Extremely Rude Staff
Good day, I am absolutely disgusted at the service received from yourselves. I app**** for a loan last week Wednesday. I was told that it would take 24 hrs. Gosh here I am a week later and still waiting. Despite your call centre staff being trained to say you will be advised via SMS there is no communication whatsoever. If I do not follow up i hear nothing. They keep saying it is being escalated, or we will get back to you but nothing. Today I called the call centre and was very rudely spoken to by the Consultant who didnt even wait for me to finish, she just put the phone down on me. I called again to be told that even though my documents were received it was in the wrong format. I explained to the lady that myself and someone from the loan dept went through it and it opened, for her to insist with me that she is reading yesterdays comments and that it was the incorrect format and am i resending? So if I didnt call I would not have known I had to resend as they just dont communicate. I am cancelling my loan, I will put this experience on Hello Peter and every social media platform I can. Absolutely terrible.
240 replies
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