SM
Sadia M
Active since Apr 2022
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
JUDGEMENTAL MUCH
Very unprofessional experience with Impressions By M. I was removed from a group without being asked for my side, then blocked when I tried to follow up. When I eventually got through, the response was rude and included name-calling. This kind of communication is disappointing and not what you expect from a business.”
0 replies
2 months ago
UNALWFUL DEDUCTION OF DEBITS
If i could give this company a 0 rating I would. I am extremely unhappy with the conduct of Easyfin. I app**** for a loan, but before you know if you qualify they tell you that you have to approve a debi check. As I was desperate for the loan, I accepted the debi check. I did not qualify. However, despite this, I have been debited R98 from my account monthly for several months. At no point was it clearly explained that I would be charged a monthly fee indefnitely simply for applying, yes I did accept the debit order but it was due to false representation. The application information I submitted contains no clear debit order authorization, no fee amount, and no valid mandate. The “payment date” provided relates to loan repayments if approved — which never happened. I have received no service or benefit whatsoever, yet deductions continue. Even after requesting cancellation, another debit was processed, which is completely unacceptable. Communication from their side has also been poor and, at times, dismissive and unhelpful. Not even dismissive, its rude. This appears to be a misuse of the debit order system and a lack of transparency with consumers. I have now escalated this matter to the relevant authorities and will be pursuing a full refund of all amounts deducted. I strongly caution others to be extremely careful when dealing with this company.
0 replies
2 months ago
******** DEBI CHECKS
If i could give this company a 0 rating I would. I am extremely unhappy with the conduct of Easyfin. I app**** for a loan, but before you know if you qualify they tell you that you have to approve a debi check. As I was desperate for the loan, I accepted the debi check. I did not qualify. However, despite this, I have been debited R98 from my account monthly for several months. At no point was it clearly explained that I would be charged a monthly fee indefnitely simply for applying, yes I did accept the debit order but it was due to false representation. The application information I submitted contains no clear debit order authorization, no fee amount, and no valid mandate. The “payment date” provided relates to loan repayments if approved — which never happened. I have received no service or benefit whatsoever, yet deductions continue. Even after requesting cancellation, another debit was processed, which is completely unacceptable. Communication from their side has also been poor and, at times, dismissive and unhelpful. Not even dismissive, its rude. This appears to be a misuse of the debit order system and a lack of transparency with consumers. I have now escalated this matter to the relevant authorities and will be pursuing a full refund of all amounts deducted. I strongly caution others to be extremely careful when dealing with this company.
0 replies
2 months ago
NON EXISTANT CUSTOMER SERVICE
I am extremely frustrated with the complete lack of service and accountability. I purchased a microwave in 2021 which had to be repaired three separate times. When it failed a fourth time, I was told it could not be repaired and it was replaced with a newer unit. That replacement unit has now also stopped working. There is clearly a pattern of faulty products, yet getting assistance has been a nightmare. What is even more unacceptable is that I have sent multiple emails over the past 8 days requesting assistance, and I have been completely ignored. I am now sitting with a broken microwave and no response whatsoever. Previously, the unit was collected directly from my home, and I expect the same arrangement to be honoured. Instead, I have been met with silence. At this point, it is not just about the faulty appliance, but the shocking lack of communication and customer care. I expect urgent intervention, immediate collection of the unit, and a proper resolution to this ongoing issue. If this is not addressed without delay, I will escalate this matter further through all available consumer channels.
3 replies
4 months ago
DAYLIGHT *******
We were locked out of our home late on a Friday night and called Two Cousins Locksmiths. We were told the call-out fee was R295 and that additional charges would apply, but no quote or estimate was provided despite me asking before work started. After about 1.5 hours, I received an invoice for R5,100, later reduced to R4,800. When I contacted the office at around 23h30 and explained that I was willing to pay but needed assistance, I was told that if payment was not made immediately the technician would lock up again. Despite explaining that I was with my children and it was close to midnight, the technician was instructed to re-lock the house, leaving us stranded and forced to find alternative accommodation. This experience felt coercive and completely unacceptable. Customers should be informed of costs upfront and not left without access to their homes as leverage for payment.
0 replies
8 months ago
No Feedback
I had a meet and greet interview with Tarren from Dante and she promised to keep me posted. A month later nothing. Not even a sorry we decided against you as a candidate.
0 replies
17 months ago
Bad packing causing embarrassment
I ordered groceries from checkers 60. I live In a complex. In order to retrieve my goods I have to walk to the gate. I had 3 packets. Packet 1 and 2 were fine. However as soon as the driver gave me the 3rd packet it tore at the top. As I tried holding it together, the middle tore and everything fell out. Whomever was walking pass saw what pads I use, what groceries I bought. Aside from it being absolutely embarrassing it is unprofessional. My packet of liquorice was also open. I reported it to checkers 60 customer service. I was asked for pics and told the matter would be escalated to the relevant branch manager. I got credited for the liquorice. However, their response to my torn bag and embarrassment was they'll take it up with the relevant packers and they send apologies. Apologies really? That somehow makes the embarrament ok? Pathetic really. I reported it to Checkers customer
0 replies
22 months ago
Shirking responsibilty
I ordered from Nandos using the app, I had a R30 voucher which i app****. When i wanted to pay using my card it gave me an error message.I tried 3 times and then decided to just swipe my card. I kept on applying the voucher and it deducted. However when the delivery guy arrived the total was without the R30 deduction, so i queried it and was told tht he is only the delivery guy I must take it up with Nandos. I then called the Customer Service Dept and was told that if there is an error message then the voucher doesnt take and that i have to re-activate. Really? This after it asked me to insert the voucher and deducted. No one wants to take responsibility, the delivery guy is saying take it up with Nandos, Nandos is saying take it up with clientele. Very sad
1 reply
22 months ago
Daylight *******
Good day, I ordered from your restaurant and i must say i was horribly disappointed. I ordered via Uber Eats. The tacos were burnt and tasteless and inedible. There was barely any filling either. I then received this response CHIAPAS eat mexican Salaam Sadia. Thank you for reaching out to us. We are very sorry to hear about your experience on Thursday evening. We would like to investigate this matter. Which branch did you order from? Shukran. Was Salaam. To which i responded:So the thing is i ordered the crispy tacos right and then it was burnt etc, however the app didnt show that you had accepted the order so i ordered soft tacos as well and that was a disaster as well. there was no filling just lettuce. I received this in return: Salaam Sadia. Please allow us to address this with our teams. This is not the standard you should have received. In the meantime, please provide us with your cell number so we can provide you with a complimentary meal of your choice with all the fillings and options on your next visit to our Rosebank branch. We are sincerely sorry for this occurrence. Kind regards, Management. I rep**** with my cell number. They never called me, never messaged me again. I followed up over and over and nothing.
0 replies
24 months ago
Please REFUND me- No EXCUSES
Good day, I previously had a funeral policy with Old Mutual. I was paying R349 a month, for around 5 months. I then decided to cancel it. When I asked if a refund was due to me for amounts paid I was told no..I wasn't happy but I accepted it. Mind you these debit orders can't be reversed at the bank. Then in April I received a debicheck. My children were playing with the phone and they accepted it. Once I realized this I sent an email to Old Mutual immediately requesting cancelation..this was the 28 April 2024. Despite that a debit order in the amount of R433 went off on Fri. I went into a panic because I am a single parent and that was my our electricity money. I called Old Mutual, explained the story to the lady I spoke to and assured me that as the debit went off that day it hadn't reflected on the system so she'll cancel the policy and I'll receive my refund In 7-10 working days. Today I received am email and sms to say the policy is cancelled as at today and as a result no refund is due to me. So from next week me and my children will be sitting in the dark because I don't have funds to buy electricity. I then called them again and after explaining the situation I was basically told that it's irrelevant that I sent an email on the 28th of April 2024 as I had missed the cooling off period. I wasn't even aware and hence no refund is due to me. You are unfair Old Mutual. I paid those premiums with hard earned money which I was willing to write off. But the R433 I'm not willing too. I want that refunded into my account. I refuse to allow my kids to sit in the dark especially in this cold coz u too greedy to pay me back. Come
3 replies
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1 Star
14 (100%)