LT
Lorenzo T
Active since Jan 2026
3
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0
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Reviews
3 reviews1 month ago
Umalusi issued my certificate quickly, but now ignores all communication about an error
Umalusi issued my certificate quickly, but now ignores all communication about an error I recently app**** to **Umalusi** for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected. However, when I received the certificate, I noticed that **one of my subjects is missing**. Since then, the experience has been the complete opposite of the original service. I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet **no one has returned my calls or contacted me back**. This situation is becoming a serious problem for me. My matric certificate is required for **further studies**, and having an incomplete certificate puts me at a disadvantage when submitting documentation. To be clear: * The original reprint service was efficient. * The problem is the **complete lack of response once an issue needs to be corrected**. For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue. All I need is for someone from Umalusi to **contact me and assist in correcting the missing subject on my certificate**. At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.
0 replies
3 months ago
TEMU SOUTH AFRICA: REPEAT OFFENDER (2025–2026) — STILL STALLING, STILL FAILING
<div>am updating this review to expose Temu's year-long pattern of statutory violations and *****ulent trade practices in South Africa. 1. The History of Non-Original Goods (2025): This isn't my first fight with Temu. A year ago, they delivered products that were not 100% original as advertised. I had to go to the extreme length of personally testing the items to prove their lack of authenticity. Even when confronted with proof, Temu’s strategy was 'ghost tracking' and stalling but always refunded item to a lower value 2. The Current Abuse (January 2026): History is repeating itself. My current order is missing a high-value item Despite an agent admitting their service was 'substandard,' I am now being cycled through 'specialists' (James, Yen, etc.) to reset the 18-hour clock. This is a direct violation of CPA Section 40 (Unconscionable Conduct). 3. The Customs Misclassification Scandal: I have discovered that my missing item was cleared at a 45% 'Clothing' rate. MY item is classified under HS Code 67.04 and carries a different duty profile. Temu and their clearing agents are over-collecting duties from South Africans on items they don't even deliver. Final Notice: I have issued an 18-hour ultimatum for a Refund Transaction ID. If ignored: FNB Dispute: I will lodge a card dispute for 'Merchandise Not Received.' NCC & SARS Ombudsman: Formal complaints will be filed regarding their refusal to honor CPA Section 56 (Right to Refund) and the incorrect 45% duty calculation. Temu is not just a 'cheap' shop; they are a serial violator of the Consumer Protection Act. South Africans, beware.</div>
0 replies
3 months ago
Deceptive Trade Practice
<div>I am formally reporting Temu for deceptive trade practices regarding order PO-184-03118688845431778. I received a short-shipment where the primary item—a platinum blonde/black undertone toupee—was missing from the box. When I reported the missing item, Temu's support "agent" (a bot named Cassie) issued a generic, canned response telling me to "check with my neighbors" and "look around the house". Immediately after sending this useless advice, they marked the support ticket (1769122753184062) as "Closed" to prevent me from responding or escalating the theft. Let it be clear: A "delivered" status on a logistics number (BUFZA7RM07333WTYQ) only proves a box arrived; it does not prove the contents were inside. By closing tickets before a customer can even verify the contents, Temu is facilitating systemic *****. I demand: A full refund for the unfulfilled portion of the order immediately. A human audit of the warehouse packing logs for this specific SKU. An explanation for why ticket 1769122753184062 was shut down without a resolution. I have already documented these screenshots for a formal chargeback with my bank. If you want to keep your money and actually receive your items, shop elsewhere.</div>
112 replies
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