Zoleka B

Poor Service!!!

I had a very disappointing experience with Life Day Spa Century City. I booked a Swedish massage online the evening before my appointment and paid the required 50% deposit. On the morning of my booking, I called to confirm, only to be met with extremely poor customer service. I was told that my deposit had not been received, despite me sending clear proof of payment via WhatsApp at the manager’s request. The spa later claimed they could not find my booking and insisted that I must have booked with another branch. This was frustrating and misleading, as my bank transaction clearly reflects payment made to the Century City branch. The customer service, including from the manager, was unprofessional. I was told the staff member I initially spoke to was “in training,” which does not excuse the lack of accountability or resolution and is not the customer’s responsibility. To date, no one has followed up with me regarding my deposit, and I have been forced to approach my bank to dispute the payment due to the spa’s failure to resolve the matter. Overall, this experience showed poor communication, lack of professionalism, and no regard for the customer. I would not recommend this branch based on how this situation was handled.