Sihle M

I love PayStack but you guys need to find a better and faster way of dealing with and addressing issues.

Honestly so hard for me write this. I’ve used PayStack for a while. I’ve been in the e-commerce space for half a decade now and my business operates in 6 countries, I’ve used Stripe, Shopify payments, PayFast, Peach Payments, Flutterwave, IKhokha, Yoco, I’ve use them all. When it comes to the platforms main purpose itself, there is NONE better than PayStack. PayStack offers many payment methods and has very quick payouts which make it easier to grow and to scale my business. I’ve referred dozens of agency clients and any person that has asked me for a good processor for their business. My problem (and many other people I know have this exact same problem) is that PayStack does not know how to deal with issues in a timely manner. Every single time there is an issue, the customer support team can’t solve it. All they can do is ask another department and give you feedback once they get it, which can take super long. You’ll find that your payout is on hold because of a minor issue that should really not take longer than a few hours to solve. PayStack, in years of experience with them, just cannot solve issues quickly. All issues need to be dragged along and it’s only when you persistently follow up that it’s taken serious. I’ve seen this many times before and it just seems like something that’ll never change. I write this review right now because once again, this problem has returned. I honestly do not give any business bad reviews because as a business owner myself, I know how hard it is to run a tight ship but in this case, my business relies on PayStack to operate in South Africa. My current problem is shocking. I refunded a customer 5 Days ago and yet my business had a hold placed on it because of this transaction. I continued with operations assuming that they’d fix it. Minor hiccups happen of course. But now because of a problem I SOLVED on my side, I am now being put on hold and have had to use a spare processor account I have with PayFast and not received my payouts from PayStack because they have an ENTIRE DEPARTMENT that can’t process a refund for 5 DAYS? This honestly isn’t on. As a loyal user, I am going to stay on but I genuinely ask that this constant issue with addressing problems us merchants have is fixed because we are small businesses that rely on our payouts. We simply can’t survive and beat our competitors if our payment processor can’t deal with minor issues like mine in a swiftly manner.