Liza W

SMEG does not live up to its name

I saved up to buy my dream SMEG kettle for myself for Christmas, for the price you for the kettle it simply is not worth it (R3,399). While it looks the part. Its longevity and mechanical guarantees suck. Smeg typically offers a 2-year warranty (depending on your region, it can sometimes be 1 year). My kettle started leaking and it leaked onto the cordless base which caused the kettle to have an electric fault and top working. I contacted SMEG and the local CT office said they were unable to repair the kettle so I have to buy a new one at 50% off. In my opinion if you are spending this amount of money on a kettle it should either be replaced or fixed. New kettles currently retail for R3999.00, I will have to pay R1999.50 for a new unit with a 2 year warranty. Why would I I want to spend another R1999.50 for a kettle that will break again in 2 years time. and is not replaceable or able to be fixed? If you are weighing up wether to buy a SMEG appliance, and spend your hard earned money on it. DONT! Its not what I would consider a Durable brand, rather go for a R500 Kenwood or a Le Creuset that is built to last forever. Its not worth the money spent. Replacement vs. Repair: Unlike high-end brands like Dualit (which are designed to be fully taken apart and repaired by the owner), Smeg kettles are largely "sealed units." If the internal electronics or the thermal fuse fail out of warranty, they are difficult to repair, and you’ll likely be looking at a replacement rather than a fix.